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Andrea Mairena
Refer Me
12 Reviews
Dealership Experience
24 yrs, 4 mos
Industry Experience
24 yrs, 4 mos
Languages Spoken
English
12 Reviews of Andrea Mairena
January 04, 2024
Mercedes has give me new out look driving with technology & help me to drive better & protect me accident & drive better on the road today I am grateful for Hemlelbrother, & help me to drive better & protect me accident & drive better on the road today I am grateful for Hemlelbrother, More
by TCORBETTJR
Verified CustomerOther Employees Tagged: Kathleen Baade, Michael Altamura, Jeffrey Stampler, Andy Lin
Helpful 
August 31, 2023
Helms service was a luxury, top-tier experience. I was having a problem with a presafe functions pop up in my GLC 2019 I purchased from them. I came in directly from the road, and was helped immedia I was having a problem with a presafe functions pop up in my GLC 2019 I purchased from them. I came in directly from the road, and was helped immediately. The center itself is very clean and nice with Mercedes gear, snacks, coffee and drinks, and even a computer room! I grabbed a kiwi strawberry capri sun and a chewy granola bar. There was an area for Uber/Lyft and mine was there under a minute! Just got the call that they have fixed the car!! Remarkle service. More
by Josie.austin
Other Employees Tagged: Suzanne Cochrane, Jennifer Lang, Rich Grein, Andy Lin, Daniel Rhee, Greg Cadwallader, Alice Sena, Shari Balkaron, Dennis Kwong , Kirstin Austin
March 18, 2023
Excellent customer service and patience. The staff is very supportive and accommodating to the customer. The staff is very supportive and accommodating to the customer. More
by TOLANIAIYEKU
Other Employees Tagged: Kathleen Baade, Jason Chen, Michael Altamura, Jeffrey Stampler, Debbie Chung, Rich Grein
March 08, 2023
It is a great place I like this dealer it has every car display pretty and new I like this car shopping and I can recommend this to all my friends and family members. display pretty and new I like this car shopping and I can recommend this to all my friends and family members. More
by Germanarlene1
Other Employees Tagged: Jason Chen, Michael Nekava, Rich Grein, Daniel Rhee, Ran Karp, Jason Valentine, Greg Cadwallader, Alice Sena, Jazzimine Rivere
May 01, 2021
It’s always a pleasure working with Kathleen and Jon as always . I would definitely be back great customer service. I will all my friends and family ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ always . I would definitely be back great customer service. I will all my friends and family ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ More
by STEPHANIA.GUTIERREZ
Other Employees Tagged: Kathleen Baade, Jennifer Lang
October 30, 2020
I have been a valued customer for over 10 years. I have leased 1 car and purchased 2. Each time I would use the services of the dealership and the service department, I always was treated with dignity and leased 1 car and purchased 2. Each time I would use the services of the dealership and the service department, I always was treated with dignity and respect. I would like to give a special mention to Giacomo Liparoto special mention because he helped me tremendously with the purchase of my newest purchase. His expertise, his patience and his overall kindness, made everything complete for me. That meant so much to me and I can’t thank him enough. In times like these, it is great to know that there are still decent people left in this world. More
by cushforlife
Other Employees Tagged: Michael Altamura, Daniel Rhee, Giacomo Liparoto, Dennis Kwong
August 10, 2020
Great service , both BEFORE & AFrTER you purchase / lease your new car ! I’ll never lease a car from another dealer ! This dealership always has your back ! your new car ! I’ll never lease a car from another dealer ! This dealership always has your back ! More
by MFALCONE0
Other Employees Tagged: Suzanne Cochrane, Jeffrey Stampler, Jennifer Lang, Rich Grein, Giacomo Liparoto
September 06, 2019
The sales experience was great thanks to Andrew Hann, quick and painless but the service on the other hand was terrible, the body shop that helms uses is complete garbage and needs thanks to Andrew Hann, quick and painless but the service on the other hand was terrible, the body shop that helms uses is complete garbage and needs to be changed. More
by TAMESH.PERSAUD
Other Employees Tagged: Daniel Rhee , Andrew Hann
June 27, 2017
customer service excellent from sales to finance to service, this is a top notch dealership. The attention to the overall customer experience is unmatched by others in a compar from sales to finance to service, this is a top notch dealership. The attention to the overall customer experience is unmatched by others in a comparable price range. More
by danny_360
Other Employees Tagged: Andrea Kass
June 27, 2017
Service This is my first time at the facility and new to the State. I was blown away by the professionalism of the receptionist/scheduler (Andrea Kass) and my This is my first time at the facility and new to the State. I was blown away by the professionalism of the receptionist/scheduler (Andrea Kass) and my appointed service advisor, Sean Savage. Both made me feel like a longtime customer and a valued customer. My vehicle was purchased from another state and I must say that I had a terrible buying experience which made me have an issue with "trust." From the very beginning, Sean stated that he is here to help and see that exceptional service is provided, which he delivered above and beyond. Sean is extremely professional, attentive, and caring. He explained in detail what was going on with my vehicle which by the way the other dealership in Hempstead ripped me off by having me put in new brakes/pads and rotors. I was mislead and spent $1000 which was not necessary at the time. I am so happy that I came to Helms for a second opinion for the back brakes and rotors More
by ML2015
Other Employees Tagged: Andrea Kass , Sean Savage
