Adrian Chapa
Adrian Chapa at Big Star Hyundai
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Adrian Chapa | Page 5

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.6
58 Reviews
4.6

58 Reviews

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58 Reviews of Adrian Chapa

September 28, 2023

Dealership Rating
Employee Rating

This visit was for routine maintenance and a warranty fix. Great service from Eric checking me in and as always Adrian Chapa was great. He kept me informed throughout the process and went over the recomm More

by WEMYERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric

Sep 29, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

September 20, 2023

Dealership Rating
Employee Rating

Great service. Adrian chapa as customer service gets a 100 plus. Great communication with the customer More

by ELIZABETHPOLLOCK18
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 22, 2023

Big Star Hyundai responded

We are humbled by you kind words.

September 16, 2023

Dealership Rating
Employee Rating

This time, experience with the dealership was little bit better than it was last time. We had purchased a car a year ago. Ya'll have different fees to add to the ticket price last year. This time it Standar More

by JIMMIEFIXIT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2023

Big Star Hyundai responded

Thank you for your review and purchase. Please feel free to reach out to me directly with your best contact information so that I may address any concerns you have. Gabriel Cruz, General Sales Manager, gabrielc@bigstarhyundai.com.

September 15, 2023

Dealership Rating
Employee Rating

Juan is focused on great customer service by letting me know how long my service visit will last and ensures that the service will exceed my expectations by adding a free car wash. He is a value to your More

by LOUISTHIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Vasquez

Sep 15, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

September 13, 2023

Dealership Rating
Employee Rating

I have been using this facility and Adrian Chapa for years and am very satisfied with their service. And I will continue to do so. More

by lwreams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 14, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

September 02, 2023

Dealership Rating
Employee Rating

Great service staff. Everyone is very courteous and friendly. Adrian is very knowledgeable and friendly as well. I will definitely return for future service needs More

by Bkasper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 26, 2023

Dealership Rating
Employee Rating

I would not recommend this location. It’s ridiculous for being charged extra services just to be charged. I was charged $50 for a miscellaneous fee. it has not detail about what this wa More

by MARLENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Juan Vasquez

Aug 28, 2023

Big Star Hyundai responded

Marlena, We are sorry to hear that you did not recieve a 5-star experience from us. I would like to learn more about your concerns. Please reach out to me directly with your best contact information. Kohl Young, Service Manager, kohly@bigstarhyundai.com

August 21, 2023

Dealership Rating
Employee Rating

This is the 3rd time you’ve sent this, please take auto send off. . Servcice was great thank you! More

by slynetteh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2023

Big Star Hyundai responded

Thank you for your feedback! We will reach out to our vendor with your request. Also, there may be a 'unsubscribe' link at the bottom of the email you received.

August 20, 2023

Dealership Rating
Employee Rating

They were very professional the only complaint I had was the time. Was not warned it would take about 3 hours. But was happy with the bonus of getting my car washed More

by TXXSSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2023

Big Star Hyundai responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help! By the way, our new facility will be complete in a few weeks which will double our service capacity and greatly speed up our service operations!

August 12, 2023

Dealership Rating
Employee Rating

Efficient, courteous and professional. Adrian provides excellent customer service. I would definitely recommend to anyone. More

by SCOTTASSOCIATES.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

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