ALICIA CHAPMAN-JONES
ALICIA CHAPMAN-JONES at Southern Ford
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ALICIA CHAPMAN-JONES | Page 3

ASM

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
116 Reviews
4.8

116 Reviews

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116 Reviews of ALICIA CHAPMAN-JONES

May 06, 2024

Dealership Rating
Employee Rating

Excellent service and very friendly atmosphere. Everything went right. Was treated exceptionally well. Would recommend More

by WARREN.EDWIN172
Service Price Transparency
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Recommend Dealer
Yes
May 08, 2024

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 06, 2024

Dealership Rating
Employee Rating

Stephanie and team were great. Highly recommend southern ford service department. Thorough and quick service. More

by STEFFIEROSE10
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 08, 2024

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 05, 2024

Dealership Rating
Employee Rating

Great team, providing great service! If you’re new to the area, or looking for a dealer, this should be your home for sales and service! More

by Not the GM
Service Price Transparency
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Recommend Dealer
Yes
May 08, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 04, 2024

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Employee Rating

Service was great. Would like to get a message on what my premium maintenance plan covers in the next service. More

by benkirish
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 08, 2024

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 04, 2024

Dealership Rating
Employee Rating

Southern Ford truly listens to the customer's concerns. Excellent service led by a professional staff. Best Ford Service in town! More

by sagentoid
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: JEFF DOBSON

May 08, 2024

Southern Ford responded

"Sagentoid" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 04, 2024

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Employee Rating

Thanks to the expert technician, Marcus, who serviced my 2023 Ford Maverick. The recall pertaining to turn signals was taken care of. More

by skosier227
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus

May 08, 2024

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 04, 2024

Dealership Rating
Employee Rating

I made a online appointment Southern Ford had a drop off option They did a state inspection oil change Great job Thanks More

by Xdrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2024

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 02, 2024

Dealership Rating
Employee Rating

Service department very responsive to customers. Scheduling and completing service work is done efficiently and effectively. More

by morello668
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 02, 2024

Dealership Rating
Employee Rating

The advisors are very friendly. I like the way they notify you if they find something that needs attention. The prices are given to help you decide if you want to have them take car More

by tachapman.2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2024

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 01, 2024

Dealership Rating
Employee Rating

Very good service and fairly quick service calls. Only had 2 service calls but both have been pleasant and fairly quick. More

by ramblingmando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: EDWIN WARREN

May 02, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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