63 Ontario Kia Dealers

Just bought my 3rd vehicle with Turpin Kia and always - BaileyA

Just bought my 3rd vehicle with Turpin Kia and always leave happy! All the staff so great,friendly and welcoming! Andrea is the best! she knows what she is doing forsure!! Will do all she can to get you what you want!

Quick response to my queeries and resolution of the - LarryTA48

Quick response to my queeries and resolution of the issues in a timely manner. I have the impresion that the staff really do care about their customers.

I went in to get an oil change and they also fixed my - Amy Morissette

I went in to get an oil change and they also fixed my license plate with no problems at all! Absolutely amazing customer service and fast service! Would 100% recommend purchasing from Kia.

I would sincerely like to thank Bradley Garrow for all - carolstorr

I would sincerely like to thank Bradley Garrow for all the help in purchasing my Kia forte he went above and beyond to help me in my purchase..not forgetting Dereck who helped me with all my financing you were all so wonderful and so very helpful .. thank you all so very much

Service department is great. - Dhviman

Service department is great. Always go above and beyond to help. Will refer to all my friends and family.

Glen provided professional and friendly service and my - Paul

Glen provided professional and friendly service and my work was completed very quickly and the service was excellent

Able to search inventory on website and easily set up a - b

Able to search inventory on website and easily set up a test drive, staff worked with my schedule.

Love this place. - Toastywalnut

Love this place. Knowledge and super friendly. My brother bought his 2021 telluride sorry if I spelt that wrong and he bought it at North York Kia. They couldn’t even change a kids diaper that’s how bad they are. These guys here at Guelph Kia found the issue and replaced it and my brother is super happy. Thankyou guys so much for everything you have done. I give you guys a 10 out of 10 for service and for customer service. 👍. I normally don’t give reviews but I’m super happy.

Our salesman Musa was excellent to deal with, along with - Jack Aubry

Our salesman Musa was excellent to deal with, along with his manager Patrick Laroche. I’m enjoying my Santa Fe hybrid!

I had such a great experience working with Ian at - Amartins.sky1616

I had such a great experience working with Ian at Georgetown Kia! This was my very first car purchase, and Ian made the entire process so easy and comfortable. He really took the time to listen to what I was looking for and made me feel confident that he would help me find something that suited me. He was friendly and approachable. I had a lot of questions, and he patiently answered every single one. I'm so happy with my new vehicle and truly appreciate the support Ian gave throughout the whole process. Highly recommend him if you're looking for someone who genuinely cares and wants to help you find the right car!

Just purchased a car here. - Kl_burton57

Just purchased a car here. Dylan was a great sales man. Polite, respectful, very friendly and helpful. Made everything very easy for me. I would definitely recommend him to anyone looking to purchase a vehicle

They didn't find my car when it was towed in for 10 days - Llk

They didn't find my car when it was towed in for 10 days even when I dro e in to tell them it was there Took another week for them to check it out. Finally due to the efforts of one service advisor they got it done. Very hard to connect with them once car is in the dealership.

I have no trust in this dealership. - Vik

I have no trust in this dealership. I bought a used vehicle in 2023, and within a few months, it broke down in the middle of the road. The engine light came on, and the car would not go above 100 km. I immediately knew this vehicle was affected by the Knock Sensor Detection System (KSDS) recall after doing some research. I took the car back to the dealership, and they reset the engine light by saying they had updated the software and according to KIA the engine supposed to be under extended warranty to 10 years or 200,000 KM. Even with this class action lawsuit, this dealership is not bothered by it. However, from that point on, the engine started burning oil much faster and making noise after a few long runs without any warning lights. I took the car back to the dealership several times, and the service advisor (Karla) said, “Nothing we can do until the engine dies or the engine light comes back on.” During that period, my wife was expecting a child, and I needed a vehicle to commute to her appointments with my other daughter. Since she was high-risk, we had to go to Hamilton from Niagara Falls. I was too concerned about having my family in this problematic car, and I felt like they were made aware of the situation but did not care to fix it. From that point on, they were completely ignorant about it. Since then, I have been spending my time, energy, and money on this car, hoping it does not break down again in the middle of the road with my family in it. Now car’s engine is so shaky that I can feel and hear the engine knocking. Took car back to the dealership and they kept my car for two days and gave me estimated cost of repairs for $3000 and charged me $62 for that inspection and previous expenses out of my pocket, including oil top-ups, early oil changes, and spark plugs are countless. If they genuinely want to help customers make the right choice when buying their first car or favourite car, this is exactly opposite what they did in my case. This dealership is not the one to trust. They are more interested in making money than in helping customers.

What a bunch of clowns. - webbeyes

What a bunch of clowns. Filled in their online form requesting "best price" and clicked "contact me by email only." I have received 6 texts, 7 phone calls, and one email. None of them included what I asked for. I ended up begrudgingly interacting with the Sales Manager by text instead. Provided him my detailed specs, and advised that I am actively test-driving vehicles. He simply sent me a link to their (not up-to-date) online inventory telling me to find what I wanted on my own. Clearly not a dealership that intends to sell cars to motivated buyers.

Do not trust a word they say! - WQ

Do not trust a word they say! Purchased a used vehicle from them. Did the paperwork on a Saturday and went to pick up the vehicle the following Friday. On the day of pick up, I was informed there was an active recall on the vehicle. When I asked why this wasn't disclosed before I purchased it and why it didn't show up on the Carfax they had for the vehicle, they said they didn't know about it until they did the safety. They then said they they don't even need to disclose it because it wasn't a big deal and that it wasn't safety related. THIS IS NOT TRUE. Per OMVIC, the dealer must disclose if the vehicle requires repair to any of the following: Engine, transmission, or power train. Subframe or suspension. Computer equipment. Electrical system. Fuel operation system. Air conditioning. I looked up the recall and it was part of the electrical system that had potential to shut off the car unexpectedly. When I asked why this wouldn't be considered safety related, they backtracked and said he meant this has nothing to do with Safety Certifying the vehicle. Overall, super dishonest salesman and sales manager. While I was there, there was another couple asking for their deposit back after they were mislead about their purchase as well.

This dealer ship is horrible and I would not recommend - Neil churchill

This dealer ship is horrible and I would not recommend anybody buying a car from them the beginning they tell you what you want to hear and make everything smooth for themself but the minute you drive away with that vehicle kiss that same hospitality good bye and god forbid your vehicle has issues which it 90% will there going to tell you well this is why we sold you a warranty package and then further more tell you to take it to a completely different dealership where the vehicle didn’t even come from not only that just expect to pay a bunch of extra fees cause the warranty they sell you does not cover everything even if u did spend $42,000 only for it to break down not even a month later and have the warranty only cover $2300 on a $4000 repair bill. They do not inspect there vehicles properly and then when you message them they’ll answer and tell you there’s nothing they can do and then stop responding to your messages completely. Would not recommend this dealership to anybody

Very good experience excellent service attentive and - Michelduhaime

Very good experience excellent service attentive and responsive 35 years in the business so I understand very good experience special thanks to Esteven the sales rep asked him to keep it simple for this elderly couple and it better than I expected thank you would certainly recommend this dealership and sales rep.

Would never buy a car from the sales team here or have my - Fernando

Would never buy a car from the sales team here or have my car serviced. I am on my third Kia in a row and go to another city to buy and service my vehicles because of how bad the service is here. Sales team comes across sleazy with old school sales tactics - won’t properly discuss pricing, leave you sitting in the office for ages alone while they go to “see what they can do” with the sales manager, won’t let you take the negotiated price with you to shop around, pressure you, etc. Awful antiquated sales experience. Service department used to be better and now just doesn’t cut it. Don’t understand their own product, dismissive, act like you’re a burden, lack of urgency in answering calls or dealing with customers. Think this place needs new ownership to shake up the culture.

I leased a vehicle here in June 2024. - iang

I leased a vehicle here in June 2024. While Desmond on the sales team was attentive, knowledgeable and very helpful, my experience with the finance and service departments have been pretty bad. The communication through the completion of the lease agreement was poor, and a subsequent maintenance/3rd party warranty issue was handled very badly. When I raised my concerns to management, I was essentially ignored. In short, in my experience you can expect a highly engaged sales experience that is completely let down by the finance and service experience to follow. Buyer beware.

Dom the con is the most perfect way to describe the - Unhappykiaowner

Dom the con is the most perfect way to describe the finance manager. He rushes you through the application process and adds on warranties and anti theft charges without explaining them. The sales managers are equally as shady. Jesse just sits in the corner and doesn’t engage. I wish I could give the car back and never deal with them again. Even their own sales guy talks about how unorganized it is and talks about who’s getting fired. BRUTAL. Stay away!!!!

By far the best Kia dealership I’ve been to! - amanda_

By far the best Kia dealership I’ve been to! Unfortunately had to have my car towed to another Kia recently & it just stultified why this one is amazing! They go above & beyond for their customers

Been there quite alot for reg oil changes and warranty - woofsup2006

Been there quite alot for reg oil changes and warranty issues . They are fast and professional. I had recent warranty issue fixed that they found on inspection. They always wash the car . And the car had been scuffed in their lot so the detailing manager buffed them out and even buffed one i did myself . I love this place . Jessica is great to deal with also and she gave me a loner for the weekend while they repaired it.

Bought 2017 Kia Sorento EX Turbo. - Gotscrewedbykiaburlington

Bought 2017 Kia Sorento EX Turbo. 33 days later engine stalled, 60 days later, on QEW KSDS activated, speed down to 60 km xxxxting bricks, said cat needed replacement. $6300 is repairs to date related to connecting rod bearing failure. Code P1326 hasn't come up(so I am told) Kia won't replace engine now died based on this dealer saying no compression cyl 4, which is a symptom and covered under class action lawsuit which was not disclosed on purchase agreement. Without vehicle since Jan 25th, today Mar 19, 2025 no loner. Still fighting. Stay away from kia/hyundai, they are putting your life at risk.

Took a kia for test drive. - Scott H.

Took a kia for test drive. We liked it so when we returned with it our sales man ( Kyle) he was busy with another customer but he did come over and asked how we liked it. We told him we would like to make a deal. We sat in the dealership for 3 hours. When the salesman asked us if we are okay, we said yes and just wanted to know what kind of a deal we could get on it. He said we will give you a good deal so we waited, the assistant manager came to us and took us to his work station, we talked about the car, we asked what kind of a deal we could get and gave him an offer of $500 less than the asking price. He told us the price is the price that's it!!! It was a 2017 Kia Sorento. We said no so he offered us a tv that they had in showroom for a draw. We could have it. I said no we have enough TV's in our house. So we ended up walking out. The original salesman (Kyle) ran out the door at us and asked what happened. We told him so he offered us $150 off the price. We said no you have our offer and rejected it. Why would they make us sit there if they where not willing to deal telling us they told us we could get a good deal. So we where there for a total of 4 hours, we lived 2 hours away, so we drove to purchase this vehicle and waisted our time a total of 8 hours. All I can say is do not use this dealership.

Avoid this dealer at all cost! - Sameh El-Falou

Avoid this dealer at all cost! They are nice when purchasing your vehicle, but their aftersale service is a piece of garbage where they would not do a proper care or diagnostic for your … More Ben Hoang Local Guide·19 reviews·23 photos 3 weeks ago New I recently had my Kia EV9 towed to Kia Mississauga due to an issue with the 12V battery, and I was fortunate to be assisted by Mr. Agsa Al-Issa from the service department. From the very beginning, Agsa provided exceptional customer … More Photo 1 in review by Ben Hoang Photo 2 in review by Ben Hoang Photo 3 in review by Ben Hoang Mississauga Kia (Owner) 3 weeks ago Thank you so much for taking the time to share your experience! We're thrilled to hear that Agsa provided such exceptional service during your visit to Kia Mississauga. It’s wonderful to know that he was able to make your experience as smooth and stress-free as possible while going the extra mile with thoughtful gestures like the ride home and car wash. We’re proud to have Agsa on our team, and we’ll be sure to pass along your kind words to him. We look forward to serving you again in the future! Reema Farooqui 4 reviews·4 photos a week ago New We just bought our first Kia, a Kia Sportage and we are more than thrilled with our purchase. Ankur Babbar helped us through the whole transaction and was very professional, helpful and guided us with our purchase with in depth knowledge of all the vehicles we asked him about. Thank you so much Ankur. Photo 1 in review by Reema Farooqui Mississauga Kia (Owner) a week ago We appreciate you taking the time to share your positive experience with Ankur regarding your recent purchase of a Kia Sportage. Your feedback is valued, Reema. Lucas Frada 5 reviews·1 photo 2 weeks ago New Andrea at Mississauga Kia is absolutely fantastic! From start to finish, she made the car-buying process effortless and enjoyable. She was incredibly knowledgeable, patient, and attentive to all my questions, ensuring I felt confident in my … More Mississauga Kia (Owner) 2 weeks ago We're grateful for your kind words, Lucas. Thank you for recognizing Andrea's exceptional service at Mississauga Kia. People also search for Lockwood Kia reviews Mississau... Volkswagen reviews Erin Dodge Chrysler Jeep Ram... Erin Park Toyota reviews Mississau... Honda reviews Erin Park Lexus reviews Erinwood Ford Sales Inc. reviews Erin Mills Acura reviews Feedback People also search for Lockwood Kia reviews Mississau... Volkswagen reviews Erin Dodge Chrysler Jeep Ram... Erin Park Toyota reviews Mississau... Honda reviews Erin Park Lexus reviews Erinwood Ford Sales Inc. reviews Erin Mills Acura reviews Feedback Results are personalized - Try without personalization Canada L5B 4J2, Mississauga, ON - Based on your places (Home) Update location Dark theme: on Help Feedback Privacy Terms Sameh El-Falou 6 reviews just now New Avoid this dealer at all cost! They are nice when purchasing your vehicle, but their aftersale service is a piece of garbage where they would not do a proper care or diagnostic for your vehicle unless it's a paid (out of pocket) service. I have a Kia Sorento purchased from this dealer and while under warranty, the car started jerking. I have made few paid services as per dealer recommendation to fix the jerking issue where it did not go away. I have brought the car multiple times for diagnostic where it was not properly completed. Once the car became out of warranry, they advised that my car has a transmission issue where I have to pay for it out of my pocket eventhough my car jerking issue was reported to the dealer multiple times with multiple visits while the vehicle was still under warranty. You may be deceived by the nice service when purchasing your vehicle, but will deeply regret it as soon as you take the car for service.

Concern About Unjust Fees and Unprofessional Behavior by - Altan M.

Concern About Unjust Fees and Unprofessional Behavior by Sales Manager I'm writing to express my deep frustration with the sales manager (Mr. Hussein H.) at Donnelly Kia. This has been one of the worst dealership experiences I've had since I started driving in 2000. I'm extremely disappointed and strongly recommend that anyone considering a lease buy-out do their research and reach out to other dealerships or contact Kia Canada/Kia Finance before proceeding. I initially visited Donnelly Kia to lease a new vehicle, as my current lease was ending. However, for reasons unrelated to my frustration, I decided to buy out my leased vehicle instead. I was informed that a safety certification was required for the buy-out, which I obtained through the dealership. (Side note: since the replacement of my rear brakes at the safety inspection, my previously smooth brakes are now pulsating. I'm currently in touch with the service department to resolve this, as I paid for new brakes.) Once the car was certified, I was invited into the sales manager’s office to finalize the lease buy-out. This was my first experience with a lease buy-out, so I was unfamiliar with the process. The sales manager began calculating the buy-out amount and added several charges, including: - A $599 admin fee - Two auction fees: $400 and $265 - Licensing fees I questioned the auction fees, as my lease contract clearly stated a $325 buy-out administration fee. The sales manager insisted the fees were standard and justified them by claiming that Kia Canada doesn’t allow them to sell leased vehicles directly to customers. According to him, the car had to go to auction, which required those fees. Skeptical, I asked for the exact amount needed for a bank draft and explained that I intended to contact Kia Finance for clarification. This triggered a heated reaction from the sales manager, who said, “Call wherever you want; this is how it is.” He then handed me the total amount scribbled on a Post-it note, explaining that his computer couldn’t print it. After obtaining the draft from my bank, I contacted Kia Finance. They confirmed that the auction fees were unusual and advised me to consult other dealerships. They also mentioned they would follow up with Donnelly Kia directly. Kia Finance suggested that either I misunderstood the situation or the sales manager was inexperienced. I reached out to other dealerships and found that *none* charged auction fees. Some did attempt to increase the buy-out admin fee above the $325 specified in my contract, but no one else added auction-related charges. Soon after Kia Finance contacted Donnelly, I received a call from the same sales manager. He was clearly agitated and raised his voice, saying, “Come get your registration papers. I won’t do your job. Go wherever you want.” I calmly explained that I hadn't filed a complaint but had simply asked Kia Finance for information. Despite this, he repeated his demand in an unprofessional manner. When I went to the dealership to collect my registration documents, the sales manager ignored me entirely. I then spoke with the general manager, Mr. Dave, and expressed my concerns about the sales manager’s conduct. I emphasized that while mistakes can happen, professionalism should never be compromised. Mr. Dave agreed to investigate and took down my contact information. The following day, Mr. Dave called to inform me that Kia Finance had confirmed the auction fees were not valid and should not have been charged. This made me wonder how many other customers may have unknowingly paid unnecessary fees. Thankfully, this negative experience led me to Andre at ‘Turpin Kia in Carleton Place’. Andre provided exceptional, transparent service. He processed the lease buy-out without adding any bogus fees, honored the original lease agreement. Finally, I wish I could say I had a positive experience at Donnelly; one person's attitude can shape the entire situation. This should be taught in textbooks.

Terrible Service and Attitude. - ml

Terrible Service and Attitude. Zero empathy or willingness to make things right. My daughter purchased a brand new 2024 Kia Niro Plug in Hybrid from Boyer in Belleville specifically to ensure she had a new reliable car given that she has a young family. 2 days ago the car wouldn't start. Kia Roadside Assistance arranged for it to be picked up and taken to the dealership. They advised that they will not be able to do a diagnostic on this vehicle for 5 more days. They have a total of 4 loaner vehicles but these were not available. In speaking with Daniel - the service manager, he indicated that he could neither move up the diagnostic timing, nor authorize an additional loaner vehicle. He did acknowledge that he had the authority to do so. Having a dependable vehicle is critical at any time, but it's particularly critical when you have a young family and need to get to appointments, activities and run errands. Despite knowing these extenuating circumstances, Daniel held firm and demonstrated no empathy for the situation. He held fast to "we have other scheduled appointments" and "I can't accommodate your request". Certainly not the way to build lifetime customer value. Choose your dealer carefully and ensure that you understand the service reputation of the dealer you're purchasing from. Voicemails left with ownership/GM level contacts seemed to prove fruitless in trying to get help as well. I suggest you think twice before purchasing from Boyer. Happy to update this post if there is any improvement/resolution.

I’ve owned two Kia Sorentos—both were disasters. - Jules

I’ve owned two Kia Sorentos—both were disasters. The first engine failed at 165,000 km. The second one needed a full engine replacement at 156,000 km. These engines are notorious for burning oil and sudden failure, and Kia knows it—there’s even a recall on them. Yes, they replaced my second engine under warranty, but the process was brutal. Getting Kia to actually honour the warranty felt like a full-time job—ignored phone calls, vague answers, and constant runaround. Kia loves to advertise a 10-year warranty, but what they don’t say is how hard they make you work to use it. These aren’t durable vehicles—they’re short-term cars with long-term headaches. If you’re thinking of buying a Kia, don’t. Buy a Honda. At least they build cars that last.

Zero rating if possible, I never expected such rude - AH

Zero rating if possible, I never expected such rude people can work for Kia. Kia should take note. The car in warranty and service is denied with a manufacturing defect that I got done from another dealership. never returned to such a dealership. Was shocked when the service manager had the same attitude and zero customer care.