63 Ontario Kia Dealers

Go to London Airport instead. - SJ

Go to London Airport instead. London Kia is totally unresponsive. Business must be good as literally I could not order a car. Here’s the details. If the dealer operator is reading this, better sales training is needed - I literally could not place my order. I went in early Sept 23 and placed a simple order for a Carnival LX. Cash deal, no financing, $500 deposit. I was told by the rep that I can change my mind on trim but he recommended put the order in because of supply delays. 10 days later I changed my mind that I wanted an EX trim level. I call back, my rep is on vacation. I try again 2 weeks later, on vacation still? Turns out he left the company, not sure the circumstances, and reception wasn’t aware. So now that I am not sure who to work with, I am transferred to a new rep. Let’s call him “B”. A told me he’s too busy to help and I should call back later. I literally laughed and said okay, when is a better time. He told me he’d call back at 4pm but of course, no call. Then I was connected with “A”, sales manager apparently. He told me he can help with the cancel of my LX+ and reorder if the EX. That he’d send me the pricing next day and I can stop in the following Saturday to sign real quick. In and out. Wednesday and Thursday went by and no call or email. Friday I called again so we could figure out the details for Saturday signing. “A” is on vacation, so I’m transferred to “H”. Gave him the history and that I was super frustrated because of the delay (5 weeks at this point). He said he will review with manager “A” first thing Saturday and both will ensure I get a call back. Of course nothing so at 4pm before close Saturday I text “H” who is shocked “A” didn’t call and said that he will Monday. Monday I called twice, left messages with reception, still no call back. Tuesday (today) 2 more calls, finally got a call back from “A”. No apology, no acknowledgement, just “nobody gave me this message” despite us talked 7 days earlier with action items. He was sure to add how busy they are. So as a sales professional myself, crazy that they must be so busy that they literally don’t need new orders. I called London Airport Kia and Frank to me pricing same day. Taking my business there, not worth even exploring London Kia on wharncliffe as they are so busy they don’t need any more business, apparently.

I would have put zero stars if allowed. - tgandco2

I would have put zero stars if allowed. My daughter is a regular service customer and Guelph Kia. The service advisor is always rude and condescending. On the most recent service after spending $1300 we found that Guelph Kia had not tightened the brake calliper properly that they installed. It was tightened by hand only and was ready to fall off at any point. It was potentially very dangerous for my daughter driving. The issue was identified by a different Kia dealership. When I called Guelph Kia they were rude and insisted it was not their issue. Eventually the second dealership called them to advise it was clearly their issue. In addition they charged for a pair of brake pads, only using one and keeping the other. Both their repair service and how they treat customers is awful.

Zero rating if possible, I never expected such rude - AH

Zero rating if possible, I never expected such rude people can work for Kia. Kia should take note. The car in warranty and service is denied with a manufacturing defect that I got done from another dealership. never returned to such a dealership. Was shocked when the service manager had the same attitude and zero customer care.

Always a pleasure dealing with Joe, April delivers with - jcatanan

Always a pleasure dealing with Joe, April delivers with one of the highest/excellent service of things you need to know yet very knowledgeable of what she’s doing or talking about… Once again Thanks to KIA BESSADA

Indeed was very pleased with the reception, pleasant and - Terry Chong

Indeed was very pleased with the reception, pleasant and friendly sales person Wayne Secord, who helped me through the buying process. I will definitely recommend your remarkable services to my relatives and friends. Keep up the good work.

I ordered my KIA Sportage from Grimsby KIA, I was treated - Ipfraser

I ordered my KIA Sportage from Grimsby KIA, I was treated very well, and I picked it up,in November, the vehicle is outstanding, the service I received was amazing and I’d certainly recommend the dealership as second to none. Thank you Kyle McCarthy for outstanding service.

We purchased a used truck from Joshua, Quality trucks - Kirby & Joanne

We purchased a used truck from Joshua, Quality trucks with low mileage are a very rare commodity in Ontario. We saw it on a Monday and purchased that Friday. We also own a Kia which we love as well. ♥️

Just bought a 2023 Kia Sorento and the customer service - Crystal

Just bought a 2023 Kia Sorento and the customer service was by far the best I have had out of the 3 Kia dealerships I went to. Matt, Aaron and Colin were all so easy to talk to and super friendly. Matt felt like a buddy I knew for years and everything has been great this far. The purchase to the pick up was seamless. Aaron came out and introduced himself right away and made me feel at ease on my purchase. I have been shopping for a KIA since June 2022 and this is by far the best dealership around the area. I highly recommend these guys for your next purchase!

I purchased a 2016 Sorento brand new. - MG

I purchased a 2016 Sorento brand new.from Durel 7 years ago. Returned to the dealer to purchase another car and Durel blew off us off for another customer. We were ready to buy the Seltos. He took us outside, left us the keys to look for ourselves. We had to search for him to return the keys, where we found him dealing with another couiple. He did not give us his card. Did not take our names or phone numbers and asked us to come back another day. I will not return. I like Kia and plant to go to another dealer from now on. Durel needs to leave. What an xxx. And to think, I was a return customer.

What a junk dealership. - Frustrated

What a junk dealership.. Staff turn over is crazy... Service is the real issue. Same issues over an over, they never fixed properly. Now I have had to change dealerships, and what difference for the better! Interesting thing, I asked the new dealership I am going to if they would get my service history from Paul Coffey. They said NO WAY! "They will not contact them, ever, and there is a reason for that." So glad to be moving on. By by junk dealer, hopefully our days are numbered

Extremely unprofessional staff. - kaursimran

Extremely unprofessional staff. They provided us a quote over the phone and said they do not email quotes. When we got to the store, the salesperson that provided the quote confirmed the figure she gave us. But the manager offered a price that was $3200 more. When we referred to the quote that was already provided he asked us for an email. While talking he inadvertently admitted that they provide low prices so that "the customers will visit us to discuss options." Well, this customer bought elsewhere for a better price from someone who kept their word.

Been buying my cars and getting service at West Toronto - Bill Elleker

Been buying my cars and getting service at West Toronto Kia for nearly twenty years. The service department is both cheerful and dependable. Thank you, Jovert.

Buyer beware! - Mgibson

Buyer beware! Worst experience of my life, costing me half the price of the purchase in repairs after 3 months. Rude stuff, belligerent owner. I regret ever doing business with them. Do not trust their word, double check everything with an independent authority.

Sent the wife to get an oil change 56k - not only did - Kevin

Sent the wife to get an oil change 56k - not only did they tell her that it needed new spark plugs (should be good for over 100k) at $300 plus, the technician didn't put all the bolts back in the engine gaurd which ended up draging on the ground and getting wrecked. When I called back to complain (followed by an E-mail with pictures) they lied and said the wife asked for the spark plugs and that they wouldn't do anything about the engine guard becuase thats normal. xxx? They were rude and dismissive. I'll drive to London or further for any KIA servicing. Predatory servie center with no regaurd to your investment. No accountability. Stay clear.

TERRIBLE, that is the word I would use to describe this - b

TERRIBLE, that is the word I would use to describe this dealerships. Shaddy would be another good one as is dishonest. Went to see a used car and the salesman gave me every song and dance about the car and why it was traded in and how the list price was finance price, cash purchase price was higher. Then they had to go a different lot to get the car, even though they knew i was coming. Waited for 55 mins still no car????

Horrible service, do not waste your time here, they will... - The Don

Horrible service, do not waste your time here, they will accuse you of someone, and deny you service. Mike Brown was the salesperson on the lot and treated us nothing but xxxx. He called the cops on us and kicked us out the dealership! Is this how you treat your customers, Mr.Brown?

The worst company ever bought a car from them and never - Okydokey

The worst company ever bought a car from them and never told the car had engine problems the owners are awful and racist (religion) as well was told by the manager not to bring my Muslim friend with me and I am taking them to court and called OMVIC as well be careful what you buying people

Don't even know where to begin but here it goes. - Beth

Don't even know where to begin but here it goes....... Product and Service are absolutely terrible.  Brought our Brand New Kia Sportage (bought from Sudbury Kia dealership) to Muskoka Kia for routine maintenance and detailing.  Was told that mandatory Brake Inspection was due and then denied telling it was mandatory and charged us for it when actual fact it is only suggested for it to be done. Got the car back with scrapes from the vacuuming on door frames, interior decals came off and they decide to change the front plate cover to their own Muskoka Kia plate cover while the Sudbury Kia dealers plate cover still on the rear?!  They do not take any responsibility!  Stupid us, bought a Brand New Sorento at Muskoka Kia dealership. Within 5 years had many issues with the Brand New Sorento.  Don't ever buy used.  Buy new and take advantage of the bumper to bumper warranty and rust control module because you will use it!  Air Conditioning replaced twice, side mirror motor replaced, Water Pump replaced, leather seat easily tore but replaced, wheel bearing replaced and rust in many places.  If we could rate this dealership no stars we would!  Being in Muskoka doesn't mean it's good.

Came in to have a rattle checked plus get an overpriced - Unhappy

Came in to have a rattle checked plus get an overpriced oil change. What I got was a refusal to check the rattle and an oil change so bad that it leaked all over my driveway. To make matters worse the service manager refused to respond to numerous requests from me. I wish the ratings started at zero because that better describes my experience. I'd never buy or service my vehicles at that place ever again!

I visited the dealership to purchase two vehicles, - ONSDA

I visited the dealership to purchase two vehicles, Carnival & Seltos. I paid a deposit for Seltos and asked a salesperson to contact me immediately when a Carnival is available. A salesperson sent an email that Carnival LX+ was there. I replied immediately and visited the showroom the next day. He told me that it was sold out recently. Instead, I found an in-stocked Sorento. I did a test drive and decided to choose it. I cancelled the deal for Seltos and chose Sorento. But there weren't floor mats. He told me that he would send mats when they would be stocked. I sent an e-mail to him from time to time to check the status. However, I didn't receive any reply from him. On the day of my 1st service, I visited the dealership and asked about my floor mats and the salesperson. They said he left the company, and nobody knew about my mats. I gave up to get the floor mats. I bought a set of floor mats from a third-party supplier.

Anderson Kia - Sherry1961

From the minute we walked in the door at Anderson Kia we felt like we were the only customer that mattered. The customer service is second to none.

rip off artists - mieko

The service department is horrible.. Brought in our Kia to get the control rods and ball joints replaced. We had the car serviced a week and a half earlier at Windsor Hyundai where they did point out the issue of the compromised ball joints but was able to do the wheel alignment and brought all the alignment true with the exception of the L/R camber which was out by 0.5 within exceptable limits. So when we brought in our car to Kia with replacement parts they one overcharged us on the total repair time but the worse of it is that after replacing the control rods and ball joints they threw out the alignment to a point prior when it was even touched for the first time. Windsor Hyundai got the alignment almost true on bad ball joints. Gus Revenberg Kia completely screwed the alignment after replacing the control rods and ball joints to a point prior to the suspension was even touched. They used a completely xxxxxxxx excuse for this reason.... Avoid these jokers at all costs... we're grugingly going back to Windsor Hyundai till I can find a honest competant mechanic.

Seem to pass the buck never get a straight answer was always - Sorrento

I took my 2005 Sorrento in for minor maintanence timing belt and crank sensor and they had cracked the power steering pump now blaming person I bought it from not one leak going in but not leaking coming out pumping out of power steering pump be careful more bad than good

Purchased a used Toyota Tacoma from this shady... - Thomasm2

Purchased a used Toyota Tacoma from this shady dealership. One week in the check engine light came on. Got the truck looked at and found out the o2 sensor was bad. Called the dealership and the told me to go fly a kite. Horrible Service!!!!!!! All this place wants is your money. Until they get it they are your best friend. Once they have it they treat you like garbage. Don't go there.

Used Car Purchase - C. Dixon

This dealership was amazing. Mark Hamilton was friendly, informative, and very helpful as it was my first time buying from a dealer and it could not have gone smoother. I will be returning in the future when it is time to buy again and I will be recommending Kia to everyone I know who is in need of a new or used vehicle. Thanks!

Kia Sudbury gave me a fair deal on my trade-in 7+ years - Phil

Kia Sudbury gave me a fair deal on my trade-in 7+ years ago, and have done a great job maintaining my Rondo. They are a very busy garage, so book services in advance, but they are always prepped and ready to work when i arrive on sched.

As electric cars become more common, I think people will... - NofGTA

As electric cars become more common, I think people will discover that finding a dealership that can be relied on is very difficult due to the new technologies involved. So if people need a dealership that is great with electric cars, I have had nothing but excellent customer/technical service from Orangeville Kia. I bought my 2020 EV there and they also are very fair about pricing.

Terrible experience. - clmcgriskin

Terrible experience. Should have walked away from the start. Salesperson was quite indifferent to me being there. He didn't make sure I was informed about the vehicle I was looking at, or satisfied with it. I ended up getting a van I hate because of a front windshield defrosting system that obscures my vision. I bought this because my family really needed a new van, and the dealership told me it was the last one they had coming in any time soon. I foolishly said I would take it, and the salesperson made no attempt to make sure it was what I would be comfortable with. Never buying another vehicle here again if I can help it.