The worst customer service I have ever seen. Right from the start and now they can't even book the free oil changes. How convenient for them. Do not buy from here. These ratings above are most likely done by their own employees and friends. No paperwork given to us, the car had issues and it took several times to get it sorted out, no one calls back, no one helps when I call or go in. Terrible dealership and poor professionalism.

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I bought a Forte over three years ago from Rocky and had a great sales experience with him. It was a 'no-brainer' that I would go back to him when I was looking to move up to an Optima. During that 3 1/2 years, when I would bring my car in for its regular servicing, Rocky would always come over and chat, ask how things were going, how I was liking the car, etc.. When I walked into the dealership to purchase my Optima, Rocky provided the same professional, friendly, no pressure salesmanship that I experienced over 3 years ago. In this day and age it seems service has gone out the window, so it is refreshing to actually feel like you are a customer and they want your continued patronage. Rocky got me a great deal on my new purchase and it seemed like it was concluded with a minimum of time and paperwork. I'm loving my new car, and the experience was as good as a big ticket purchase like this can be. I would have no problem recommending Rocky to anyone looking to purchase a new car. Thanks again Rocky for making my second car purchase just as good as my first.

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Be very carefull!!...these are crooks, very friendly when you go in but will not acknowledge you after they've taken your money. I bought I car that was supposed to be e-tested and certified, well after i had it for two days the engine light came on and a big piece of plastic came of in two parts from underneath when I was on the highway. The cigarette ligther was also not working!....took it to the mechanic and guess what?...there is a gas leak, that is why the engine light came on!...The emision test and certification of course where bogus because this car was certainly not safe to be on the road... When I called them was told that oh, by the way we undercharged you by $500 ??? I had given them two payments, a deposit of $500 and the remainder between my credit card and savings account when I picked up the car which I paid with debit, I did't even know what they had charged as I was so excited I was getting my car! Any how once I told them about the issues with the car they played stupid, saying that I should be greatfull because they gave me new tires?....I went in to pay the supposed $500 owing and again they ignored the fact that the car is not fit and needs to be fixed, I can not deal with them, am now having OMVIC deal with them and hopefully they get a big fine for being such crooks.

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Dealership was clean and people were friendly.
I communicated with Rocky through multiple emails.
1. He is very quick in responding through phone/email/text.
2. I got a really good deal on my new Optima.
3. He will go the extra mile for you. (e.g. I had to prepare some extra document for my insurance, Rocky prepared the paper for me no problem; this was even after the purchase so it is not like he is being nice to me to sell).
4. Most importantly, he is a nice person. He was also very patient with me.
I would really recommend Rocky if you are looking for a fair/nice/honest dealer.

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Rocky made my first car buying experience amazing. From the moment i walked in Rocky was friendly, professional and informative, He took me thru the whole process and listened to all my needs/concerns. I previously visited other dealerships along with another KIA location with very little satisfaction from what was offered to me, before coming here to KIA 427/qew. I compared other vehicles in its class and Rocky offered the best value for my purchase. He's a great asset to your company, he really enjoys what he does, he's a positive individual and I would recommend him to anyone looking for a vehicle.

Thanks

Andy

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I went back to the dealership where I leased my Kia Rondo, as I had a great experience with them at that time. I now wanted to purchase a 2013 Kia Sportage. I met with Rocky and his professionalism and superb customer services resulted in a sale, which left me feeling very happy to have done business with him! I love my 2013 Kia Sportage and would highly recommend Rocky and 427/QEW Kia for your next car buying experience!!!

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I was a first time car buyer and was nervous going into a dealership for fear of being intimidated and swindled. I had the opposite experience. Rocky was so helpful and understanding and helped me get what I needed in a new car. I did my research ahead of time which helped make the whole experience successful. I highly recommend Rocky for your car buying experience!

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Customer Service - 5: I had emailed and booked an appointment with Rocky Jeyam prior to my visit. I visited 427 Kia on a Saturday outside of my appointment time. Even though I was late running errands Rocky was able to take the time to fit me in right away and discuss our vehicle. He asked me all the questions and provided every answer I needed to find the right car. He offered me a test drive and told me he had recently purchased the exact same car and gave me his insights on his personal experience. All the while there was no pressure to purchase. I had asked Rocky many questions and each time gave me a straight and quick answer. No beating around a bush or uncertain indirect answers other salesmen may provide.

Quality of Work - 5: Through the answers Rocky provided and confidence he showed in them, I am confident he was honest and ontop of each step of the process of the vehicle purchase.

Friendliness - 5: Very friendly. No pressure.

Price - 5: Best price out there, pre-negotiated before we even met. Rocky beat out another dealer. I am 100% confident I got the best price possible.

Overall Experience - 5: I am very happy with my purchase and would recommend dealing with Rocky and 427 Kia to anyone looking for any vehicle.

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It was easy amd pleasant dealing with Rocky from start to finish. Rocky is there for the Customer first, he will do all he can to get you the best deal. We felt very comfortable working with Rocky and look forward to our new car.

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They misrepresent vehicles and lie. They claim they are doing you a favour then ask for money for gas on delivery. If yu see a used car being sold by this dealership, it could be a scam. When they tell you its actually a private sale, then you know you are being scammed.

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