36 British Columbia Toyota Dealers

The service was great and staff helpful and professional - H2maclennanheather

The service was great and staff helpful and professional . My car looks new w again

these guys honor their works, I like to deal with honest - matthew

these guys honor their works, I like to deal with honest and responsible people, glad that I chose to buy my new rav4 from them. I already left a review earlier for new purchase. This review is for services.

I am very pleased with the purchase of my 2024 Tundra. - grampacc

I am very pleased with the purchase of my 2024 Tundra. Kalim provided excellent service, as did the other employees I dealt with. Thank-you West Coast Toyota.

The worst service I've ever experienced. - mahdiz

The worst service I've ever experienced. My car was cleaner before the service. Also, Bryan, the representative, is quite disrespectful.

Just purchased a 2024 highlander hybrid XLE. - lawwiebe

Just purchased a 2024 highlander hybrid XLE. Our 4th Toyota and 2nd highlander hybrid. Toyota reliability and resale value is main reason for staying with this manufacturer. Wendell Gillis was excellent to work with and very knowledgeable. Overall, a very good experience and would recommend Kelowna Toyota and Wendell.

I am very happy to recommend Henry Lee due to his - James

I am very happy to recommend Henry Lee due to his attentive service. I have leased a Toyota Crosse and Henry Lee worked as my dealer. He is a very nice people. He explained the car condition to us in every detail and made a satisfactory plan for us. My wife and I are very grateful for his thoughtful and enthusiastic service. Thanks Henry. From James

I bought a car at Langley Toyota through Greg Yung a few - Gwen.Miller

I bought a car at Langley Toyota through Greg Yung a few days ago and am very happy with it! I wanted an EV with good range to visit my grandchildren 700 km away. My spouse mentioned that with tariffs expected any day I should start the search sooner rather than later. I was considering an upgrade to a Toyota after seeing family Toyotas providing excellent reliability and safety over the years. A couple of vehicles of interest showed up online, and my contact info was sent to Langley Toyota. Greg called me 30 minutes later to describe the cars available and we drove to Langley. Buying a vehicle is a major transaction, but Greg inspired so much trust and confidence that we were completely comfortable making our decision that day. We came back to deliver my trade-in and pick up the new car after the weekend. It was a pleasure to deal with Greg, and with Heni to do the paperwork. When friends or family are considering a vehicle purchase, we will definitely steer them to Greg Yung at Langley Toyota.

Thanks Toyota Vernon service staff, management and Dana - Christine

Thanks Toyota Vernon service staff, management and Dana for short notice repair. Great service. Christine

I am so happy with Destination Burnaby that I come from - Brendamackay

I am so happy with Destination Burnaby that I come from the North Shore for all my service needs. The experience from booking, service, communication to payment is a clear, concise, smooth process. The staff are friendly, kind,, and efficient. I feel like I get a personalized, honest experience while there and as a single older woman I really appreciate that! It’s like how service used to be! Cheri , in service is a super human with a super heart! I give my last experience a 15/10! Can’t wait for my pre order car to come in!

bought my used 5 year old Matrix from JP Toyota and got - sadV

bought my used 5 year old Matrix from JP Toyota and got extended 5 year warranty due to very low mileage. I took it in twice a year for the oil change and check up then also bought winter tires with tire storage and switched them out during the twice annual service. Even fell for their, "oh, its time to have this (not needed) service done....once. Every single time, in the semiannual service, they said they checked the spare tire and confirmed it even when I questioned them on it. Move up 5 years when I am out of town and get a flat due to a nail and then find out that my spare is nearly flat as well, having been neglected for many years. Worse was, my tires were not technically safe to drive on as cracking between the treads was apparent on all four summer tires. On top of that, during one recall, there was a piece of plastic (broken from something) left in my cup holder compartment and I then realized I couldn't move the driver's seat back as much as I could previously. When I asked the service department about that all they claimed that it must have been found within my car in the cleaning. That is why I stopped having my car serviced as JP Toyota. Service support is horrible. The car is great, but I won't be returning to JP Toyota for its replacement or any service, ever again.

Bought a Toyota Truck mostly due to it's touted resale - rirvine007

Bought a Toyota Truck mostly due to it's touted resale value, Turned out not to be true. Got $10,500 more for my trade at another dealership, (not Toyota) I also purchased extended warranties when we bought the original vehicle and were told it would add value to our truck. Dealers would not allow for any extra value due to the warranty even though there was 90,000km and 40 months remaining. Over $5000 wasted. Don't fall for it.

Be VERY, VERY CAREFUL when buying certified pre-owned - christopher

Be VERY, VERY CAREFUL when buying certified pre-owned vehicles here. I purchased a used Toyota Tundra Hybrid Capstone with 33,000kms.on it for $96k after taxes here on April 15th with multiple marketplace ads from different salesmen listing this truck stating in capital letters 'NO ACCIDENTS!!!' When I asked to see the Carfax report there was a $0 collision showing on the report. They assured me over the phone this was a one owner vehicle which they sold to a client that buys a new capstone from them each year and that with regard to the collision it was just the side mirror glass that popped out of the mirror housing so the owner had called ICBC thinking there was damage. They very clearly and specifically stated the glass only had to be snapped back into place - NO ACTUAL DAMAGE. This was reiterated in person when I drove down from Kelowna to view the truck. The deal was made and two days later in Kelowna I started to notice some things that were not right so I took it to a friend who is a red seal autobody man. By crawling underneath and taking a look, within a few minutes we noted the following: Mis-matched left and right bumper caps on the rear bumper (I'd noticed this at home and this is what started the suspicion), a 2' long run in the paint or clear coat on the right rear quarter panel which you cannot see very well or at all in direct sunlight, white overspray on weatherstripping Inbetween the box and cab, broken mounting clips on the underside of rear bumper cover, wheel damage, both backup lights cracked and UNTREATED / EXPOSED WELDS FROM THE REPLACEMENT OF THE RIGHT REAR QUARTER PANEL just left to rust!!! I took it to an actual bodyahop as well and the estimator verified within minutes that significant work had been done on this truck. $15,000 minimum in repairs but likely closer to $20k. This was a Toyota Certified pre-owned, touting a 160 point inspection, top quality vehicle and they would barely budge on price - this is what they're selling their customers. Just look at the photos! I paid cash and found out quickly that Toyota Canada cannot and will not have your back in this situation either as dealerships are independently owned and it wasn't financed through Toyota. They GM did agree to take the vehicle back but we fought over who would pay for the freight back to Westminster from Kelowna for days and they refused to pay my expenses down which included gas, hotel and meals. Not to mention two days of my life wasted and missed out on a couple other similar trucks I was dealing on in the Vancouver area. The GM had his manager call me to try and shake me down, demanding I stop driving the truck because if they're taking it back its technically theirs now. I snapped and said unless you secretly deposited $96k in my bank account the truck is still mine and offered that if they want me to stop driving it while they arrange transport back, they better arrange a rental and deliver it to me because my life does not stop because of the mess they created and I don't do life without a vehicle. Arrogant, entitled and shameless this group is. They should be absolutely ashamed of themselves. I even had myself convinced that they simply made a mistake and had no malicious intent - lack of due diligence, missing the damage upon their inspection. Literally 10/10 people in the industry have said you'd have to be blind to just 'miss' this amount of damage when taking in a vehicle of that value for inspection/trade. The sales manager said several times over the phone 'we don't have to take this vehicle back' throughout our arguments. Again, 10/10 people with knowledge of the industry said the VSA claim would have been a slam dunk in my favour. If you are shopping for a 2024 Tundra Hybrid Capstone with 34,000kms on it and it's Pearl white, BE VERY CAREFUL!! They'll likely try running with the side mirror glass story again since they have no paper trail or history of the actual damage this truck incurred!

I had a very bad experience when I went to purchase a new - f12075df19

I had a very bad experience when I went to purchase a new car. No sales advisors approached me to offer assistance, and when I asked to speak with one, no one came to help. Even the managers were standing in the showroom but did not engage with me. It was a very disappointing experience, and I ended up going to Open Road, where I had a much better experience.

Bruce the complimentary shuttle driver is an excellant - delia

Bruce the complimentary shuttle driver is an excellant driver. The hybrid car is also a fantastic experience.

I was so overwhelmed with most amazing purchase - yosybarr

I was so overwhelmed with most amazing purchase experience. Tre was the most kind, respectful, Sales representative I’ve ever had. He was new to the game but just WOW, hey Toyota he is an amazing asset to your team. He went above and beyond always keeping me up to date with my purchase. If he didn’t know the answer he went out of his way to get the info and get back to me. Thank you Tre 😊, and of course I would like to thank the other Tre in finance, you were fabulous. To the two Tre’s I am so grateful that you were the team to help me get to the finish line. Kathleen

Big thank you to Brent Loyd , for the care and thorough - rain13bw

Big thank you to Brent Loyd , for the care and thorough assistance in us buying our Rav4 Hybrid. He was thoughtful and patient with all our queries and concerns with the car and the deal. Over and above, no pressure to upsell or purchase extra. It was a very pleasant experience to deal with him. TJ was also right there for us, originally he called us about the vehicle, as he knew we were interested to purchase a hybrid, with no wait, however we acted on it quickly and went in on a day that he was not working. Both He and Brent were great to work with. Izck did a through job of paperwork and supporting us in explaining many of the details of the purchase. It was a good experience and I ended up with a very nice deal and a beautiful car ..on my birthday! YAY

I recently purchased a vehicle from Regency Toyota, and I - Soraya R.

I recently purchased a vehicle from Regency Toyota, and I had an excellent experience thanks to Kam and Levi. They were both incredibly helpful, knowledgeable, and went above and beyond to make the process smooth and enjoyable. I would absolutely recommend Regency Toyota and speaking with Kam and Levi for your next vehicle purchase. 10 out of 10 for their excellent service.

Mostly pleasant experience, I did purchase, but I almost - Me

Mostly pleasant experience, I did purchase, but I almost walked away when the “manager” offered me a ridiculous amount for my trade in! He said I needed a brake job, as the brake light was lit on the dash… well, the parking brake was on and that illuminates the brake light on the instrument cluster. This guy should not be a manager of any dealership! Other than his ignorance, I was happy with the sale.

I had the pleasure of talking to Alex about an issue I - Brian

I had the pleasure of talking to Alex about an issue I have with my 2017 Toyota RAV4 Platinum. Alex said he wasn’t sure about the answer, but would find out by the end of the day. He did! This everybody, is customer service. Businesses everywhere could learn from this branch of Jim Pattison, and primarily Alex on how this is performed. Rarely do you find someone so willing to help you concerning a question. My hats off to management to have Alex with them at this location, as he is definitely an asset and is a breath of fresh air as how business should be run. I have never spoken with or met Alex before. It really doesn’t get any better. Brian in Victoria. ⭐️⭐️⭐️⭐️⭐️ five star…..Thank you again Alex

Had an easy hassle free experience at Toyota Nanaimo! - chelaineg

Had an easy hassle free experience at Toyota Nanaimo! everyone I dealt with was fast and efficient. A big shout out to Cara, what a pleasant surprise, honest, up front, and knowledgeable. Dave the manager was also on point. Thank you

Great experience, professional staff and friendly support... - B. Ghashghaee

Great experience, professional staff and friendly support and service. They gave me a peace of mind and left me alone with car to decide which I never seen this in any other dealerships. Usually they stick with you like glue until your brain is washed and getting numb. But in valley Toyota you are absolutely free and comfortable. Manager of used department Dustin he is well educated and knows how to run the business. I do appreciate all the staff kindly specially Shauna. Highly recommended Vally Toyota in Chilliwack ,BC.

The owner of this dealership changes deals without - DonnaM

The owner of this dealership changes deals without discussion, is comfortable ignoring requests for communication, assumes sales and service income while ignoring clients. The staff is comfortable treating long term clients rudely or with a “just trying to do my job” reply. There is something very strange going on with the lack of professional response. Almost like they think they are supposed behave like they do. Off putting.

I have always bought my vehicles from Granville Toyota. - kristine_ho

I have always bought my vehicles from Granville Toyota. Have been their customer for more than 10 years. I find their price reasonable and service reliable. I specially appreciate Derek Leow who is always friendly and helpful. Thank you1

My husband and I have owned 6 Toyota vehicles over the - Denise Moore

My husband and I have owned 6 Toyota vehicles over the last 40 years. All of our prior experiences were in Ontario and they were all fully satisfactory. We moved to Vancouver Island just over a year ago and were lucky enough to choose Alberni Toyota as our go to dealer. It happens to be the closest to us but there are three within an easy drive. The service Alberni Toyota provides is exceptional. I thought maybe we just lucked in the first day and everyone was on their game but here we are a year later, still shaking our heads at what a pleasure it is to do business with them. The facility has been thoughtfully designed with client comfort in mind - a dedicated and convenient entrance for service where you drive right up and are taken care of, and inside while you wait, there are multiple lounging spaces, reading material, a TV, wifi, beverage options and very clean washrooms. The service staff are happy, friendly, professional and efficient. They appear to actually enjoy what they do. At the end of our appointment our vehicle was returned to us washed, vacuumed, and ready to go. So glad to own a Toyota and so happy with Alberni Toyota for service!

2007 Chevrolet 2500 - jordan_mallais

I called very interested in this truck .I was put though to a saleman named Bob Y. I told him i was extremely into the truck just needed a couple more pictures of it he seemed willing to help sent a few pics of the truck. Then i asked for a few more never got them and now i get a email that the truck has sold! I asked him to put a hold on it but its gone i just wanted to let you know I work at a dealership and have bought many different motorcycles and vehicles. If he would have asked for a deposit i woulda gave him one gladly . This was a terrible experience for me i just wanted to let you guys know thanks for your time

Great service overall - CAF

A big thanks to Robert. He was very helpful in explaining what all of my options were pertaining to my brake service. He didn't try to oversell getting my brakes done, as they were good enough to take me well into the next service, I appreciated that as my finances are limited and if he had advised me to get them done instead of waiting, even tho it would have been a hardship, I would have had them serviced. He also told me what to expect at my next service. I liked that fact that my services can be pulled up by computer so he was also able to tell me when the last time my air filter had been changed. The shuttle driver was busy when my car was ready so Robert even picked me up himself. I didn't expect it, but did appreciate the fact that he remembered that I had a new dog at home and was worried about it being left alone too long! Just an example of the small things that add up to excellent service that goes beyond the technical aspect.

Have only ever owned Toyota cars. This is the... - Lynn

Have only ever owned Toyota cars. This is the friendliest, most efficient, fairest dealership with which I’ve dealt. Appreciate very much the knowledge and service provided by Laura Lister and Dave Corrigal.

Andrew and his team were beyond excellent as my wife who - Gary David

Andrew and his team were beyond excellent as my wife who has a terminal illness was eager to get a vehicle that was on order” they expedited the process !! I am grateful beyond belief Thank you for your professionalism and efforts

WORST DEALERSHIP EVER!!! :( - Mona2000

I bought a brand-new forerunner and the salesman told me to get a remote start from somewhere other than Toyota but to go to a reputable place I did that & the first time I had any problem with the car they tried to void my warranty and told me it was because I got an aftermarket remote start which is what the salesman told me to do !!! I tried talking to the service manager and she was extremely rude and dismissive I tried talking to the general manager and he was very rude as well . I have always wanted a forerunner but I have recently sold it as there is no way in xxxx I will ever go back to Northern Toyota! They are rude & disrespectful they lied to me and they try to scam you every chance they get! DO NOT BUY FROM THIS DEALERSHIP unless you want to waste your money and be treated like garbage.