Jim Pattison Toyota Victoria

I recently purchased my vehicle from Robert and Giles. My online search led me to JP Toyota (Victoria) where the photos showed an excellent option. On arrival I could see it far exceeded my expectations My online search led me to JP Toyota (Victoria) where the photos showed an excellent option. On arrival I could see it far exceeded my expectations - it was in impeccable condition, had low kms and was ready for a new owner. Everything was clearly laid out - from start to finish, including my very first questions on their web site. They made this purchase one of the most straightforward ones I've ever encountered. I'd highly recommend the team at JP Toyota (Victoria). Thank you from a grateful customer. More

I recently purchased a used vehicle from Aaron Ehman and he was professional, transparent, honest and responded in a timely manner to all my questions. Aaron also kept me informed at every step of the proce he was professional, transparent, honest and responded in a timely manner to all my questions. Aaron also kept me informed at every step of the process, which I appreciated. I would highly recommend seeking Aaron out if looking to purchase a vehicle from Jim Pattison Toyota Victoria. The caveat to my review is my experience with the Financial Services Manager (Giles). He should take a page out of Aaron’s book as it relates to Customer care. Anyone purchasing a vehicle from your business should be treated respectfully rather than in a bullying, condescending and dismissive manner because one does not get what they want in the deal made. Thank you. More

My experience in purchasing a new 2003 Prius was made easy and painless because of the professionalism and competency of the staff, namely Aaron Ehman and Murray Donais. I was very happy with the price t easy and painless because of the professionalism and competency of the staff, namely Aaron Ehman and Murray Donais. I was very happy with the price they offered me for my trade in, the paint protection and maintenance options, the orientation on the vehicle, the quality paperwork and the insurance options on site. They all made this happen after 5PM. A+ More

My husband and I just purchased a beautiful Rav 4 yesterday from Nick Bhalla. He was very kind and helpful, and even helped us unload our trade in (which was very full as we weren't expecting to find yesterday from Nick Bhalla. He was very kind and helpful, and even helped us unload our trade in (which was very full as we weren't expecting to find something so perfect, so soon). His knowledge of all the Toyota products was extensive and he was able to answer any questions we had. I would recommend him to my friends. More

I took my Tacoma in because it was showing an error about the blind spot monitor. When I first called I to book an appointment I was told it would take an hour to trouble shoot, after I dropped off the car the blind spot monitor. When I first called I to book an appointment I was told it would take an hour to trouble shoot, after I dropped off the car I was then told it would take two hours to re-calibrate the system and they would call if there were any issues. Two hours later I was called and was told that it was not fixed because both, yes both of the rear bumper sensors would need to be replaced and to do that it they would need to remove the entire back bumper. Each sensor was going to be over $800.00 and then another $1000.00 to do the work brining the total to over $3000.00 after taxes etc...... I was more than a little shocked it took 2 hours to tell me there was an error with the sensors, as far as I know they plug it into the computer to it and read out the error code..... The second part was that both the sensors could break at the same time. One I could see... maybe, but having both break on the same day! I am still not convinced this is even the issue, if I turn the blind spot monitor off and drive for a few minutes then turn it back on it will start to work. (about 80% of the time). I am then able to drive and the BSM works just fine. I have tested this to be sure. If I have someone in my blind spot the indicator in the mirror work. If I am stopped and back up it will beep if there is an object behind me. The other 20% of the time I will get the errors message and beeps to check my blind spot monitor. When that happens I just turn the system off and try again in a few minutes to get it to work. To me, if both of the sensors were dead and needed replaced then the would not work at all. Once things dry out a little I will crawl under the truck to check the connections myself. I will not be spending any more of my $$$$ at anything Jim Pattison owns. (note: I did not work with David, the form made me fill that part out) Jesse S More

Bought a new car. One of the worst and confusing purchasing experiences in my life. Right from the unhelpful apathetic sales representative, deceitful sales manager, h One of the worst and confusing purchasing experiences in my life. Right from the unhelpful apathetic sales representative, deceitful sales manager, high pressure and confusing tactics by financing, warranty and insurance . If it was not for a family member wanting the vehicle I would have nothing to do with Toyota. Misleading, upsetting, unhelpful, unpleasant, high pressure, intimidating and overall an incredibly horrible experience. More

The absolutely worst experience buying a car that I have ever experienced! A completely useless audio-visual system, more useless data than you can imagine & zero help from anyone, just excuses & rationaliz ever experienced! A completely useless audio-visual system, more useless data than you can imagine & zero help from anyone, just excuses & rationalizations! Referred to tech "expert: who when he called, long after he was supposed to, offered to give me 15minutes of his time! More

Bought a new car, horrible Audio- visual system, no GPS, has to have your own iPhone or other to even get any map data at all. The system has all kinds of completely useless data and has a manual almost as has to have your own iPhone or other to even get any map data at all. The system has all kinds of completely useless data and has a manual almost as big as the manual for the car itself. Dat on how to drive & how you are driving is a part of it also - Completely unnecessary & offensive! Zero help with getting it changed, just an offer to have an "expert" run me through the system, when I really want to get rid of it altogether! If I don't get some progress on this I will be looking to get a different car altogether! More

3 Service intervals, not a single one went as it should. 1st interval saw the car being washed when I asked specifically for it not to be. Ended spending a day taking out the swirls out fo the paint. 1st interval saw the car being washed when I asked specifically for it not to be. Ended spending a day taking out the swirls out fo the paint. 2nd one saw my car getting something looked at, then charged for time w/o telling me. Was told to 'go to the place that fixed it to get your money back'. I replied to an email from the management when asked about satisfaction, and they offered to include my next interval to make up for the expense (good point on them). 3rd interval was the worst. The car was filthy inside after receiving it. The mats are usually sprayed down and cleaned (it is a nice touch). Nope. Nothing. The things that went wrong on this one were as follows: 1. Car was washed when I explicitly asked them not to wash it. When I saw the car, I had to go downstairs and ask them why. They said the brushes were changed recently so there should not be any new scratches on the car. We had to do a walk around, but in reality, the scratches give it that swirly look in the sun which I avoid. 2. The car was not cleaned at all inside. It was filthy. I ended up detailing it myself. 3. I asked to have the engine bay cleaned. It was not. I went back down and asked if they could do it, so the person at the reception sprayed the engine down with water. She said they were not permitted to use a degreaser and water was OK. 4. I am not sure they rotated my tires. I put tape on the wheels and they didn't move. 5. No grease spray on the joints, door latches...nothing. From what I could tell, they filled out a chart, cleaned my car and returned it to me in a condition I specifically asked them not to. I am somewhat torn. I loved the service at Lexus, but it has become a consistent pattern at this dealership that the personnel really do not really care. Can I blame them? Not really. But it really sucks as the only reason I go for these no-oil-change intervals is to keep my warranty in order. I cannot really recommend this dealership. Though they have reached out in the past and tried to make it right, it's the people who work on your car are either completely incompetent or ambivalent towards your ride. Neither is a very promising prospect. Outside the standard and obligatory 'we appreciate your business and try to do our best....etc, etc...', there is not much we can do other than minimize the damage and try to limit our expectations (and hopefully have them do what they are supposed to do). My two cents.... More

I’ve just purchased my first brand new truck ( 2022 Tacoma ) a few weeks before my 42nd birthday - good things come to those who wait ! I was assisted by Rhys Tosczak and his easy manner backed by kno Tacoma ) a few weeks before my 42nd birthday - good things come to those who wait ! I was assisted by Rhys Tosczak and his easy manner backed by knowledge of product made for a super stress and pressure free experience. Like everything else the auto market has gone completely nuts. Although obviously busy, Rhys still made me feel like I was a priority and made himself available to answer any and all questions I had. My purchase experience was first class right from the sales team through to the insurance provider at the end of it all. Would definitely recommend. More