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Jim Pattison Toyota Downtown

Vancouver, BC

4.7
92 Reviews

1290 Burrard Street

Vancouver, BC

V6Z 1Z1

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92 Reviews of Jim Pattison Toyota Downtown

February 29, 2024

I ordered the car in Jim Patterson Toyota (Downtown) last Dec in 2023. I have to thank the Advisor John Lau for his enthusiastic and helpful response. I am also appreciated for his patience to my enquiry and More

by Garment Cheung
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lau, The Jim Pattison Auto Group
Feb 29, 2024 -

Jim Pattison Toyota Downtown responded

Hello Garment, Congratulations on the purchase of your new Venza from Jim Pattison Toyota Downtown. We are delighted that John kept you well informed while you waited for the factory to produce your vehicle. We genuinely appreciate your business and look forward to assisting you again soon. Michael Chase – General Manager

September 19, 2023

My first purchase with Jim Pattison Toyota and thanks to Andrew, John and Herman, it was a smooth and efficient experience. I'm happy with my new car and will recommend their services! More

by Elaine
Recommend Dealer
Yes
Employees Worked With
The Jim Pattison Auto Group
Sep 20, 2023 -

Jim Pattison Toyota Downtown responded

Hello Elaine, Thank you for taking the time to review Jim Pattison Toyota Downtown. We are pleased that your first experience purchasing with us was a great experience as a result of the effort from Andrew, John, and Herman. We sincerely appreciate your business and look forward to serving you again soon. Michael Chase – General Manager

September 03, 2023

Recently I took my old RAV4 trade-in for a new one. John Lau is very professional and friendly helping me out. Please see John Lau for your next Toyota. Good luck. More

by plui@hotmail.com
Recommend Dealer
Yes
Employees Worked With
John Lau , The Jim Pattison Auto Group
Sep 05, 2023 -

Jim Pattison Toyota Downtown responded

Hello Peter, Thank you for coming back to Jim Pattison Toyota Downtown to purchase a second vehicle. We are thrilled that John was able to earn your 5-star rating and your repeat business. We sincerely appreciate your business and look forward to assisting you again in the future for all of your vehicle needs. Michael Chase – General Manager

July 30, 2023

Thank you John Lau, your advice and product information help me decide the Rav4 Prime was the car for me. Although the wait was more than a year your updates allowed me to stay the course and eventually re More

by weldon_wong
Recommend Dealer
Yes
Employees Worked With
John Lau, Herman Fung, The Jim Pattison Auto Group
Jul 31, 2023 -

Jim Pattison Toyota Downtown responded

Hello Weldon, Thank you for taking the time to review Jim Pattison Toyota Downtown. We are pleased that we were able to secure a RAV 4 Prime for you and are glad that you are happy with your Product Advisor, John Lau. We sincerely appreciate your business and look forward to serving you again soon. Michael Chase – General Manager

July 16, 2023

My uncle introduces John to me to buy the car. He is very very helpful and we got the RAV4 and we all appreciate his help and advice. He is a very thoughtful and patient person to answer me all More

by bowielaw2002
Recommend Dealer
Yes
Employees Worked With
John, The Jim Pattison Auto Group
Jul 17, 2023 -

Jim Pattison Toyota Downtown responded

Hello Bowie, Thank you for choosing Jim Pattison Toyota Downtown to purchase your RAV 4. We are pleased that John was able to give you the right advice and that he was so helpful. We sincerely appreciate your business and look forward to serving you again soon. Michael Chase – General Manager

April 22, 2023

Taylor's service and hospitality were greatly appreciated. I got my new car today and he was so gracious and went the extra mile in terms of vehicle pricing, detailing, and fixing any issues that More

by Tina
Recommend Dealer
Yes
Employees Worked With
Taylor, The Jim Pattison Auto Group
Apr 25, 2023 -

Jim Pattison Toyota Downtown responded

Hello Tina, Thank you for choosing Jim Pattison Toyota Downtown to purchase your new vehicle. We are pleased that you had a great experience with Taylor. Thank you for your business, and if there is anything else that we can assist with, please don’t hesitate to reach out. Michael Chase – General Manager

September 27, 2022

Great teamwork, headed up by Jessica F, in helping me deal with the fuss created by the theft of the catalytic convertor on my Prius. Quick diagnostic, efficient and thorough liaison with ICBC, good and More

by Diana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Francisco, The Jim Pattison Auto Group
Sep 28, 2022 -

Jim Pattison Toyota Downtown responded

Hello Diana, Thank you for reviewing the Service Department at Jim Pattison Toyota Downtown. I am sorry that your catalytic convertor was stolen from your vehicle. We are thrilled that Jessica was able to assist you in getting your car repaired. We sincerely appreciate your business and look forward to serving you again soon. Michael Chase – General Manager

June 23, 2022

We met John Lau in 1994 as we were lost going back to Richmond. Tourist at the time but when we migrate later we look for John Lau and bought a Previa van and over the years many more vehicles wherever d More

by Rating of John Lau
Recommend Dealer
Yes
Employees Worked With
The Jim Pattison Auto Group
Jun 24, 2022 -

Jim Pattison Toyota Downtown responded

Hello valued guest, Thank you for recognizing the superior service that John continues to provide his clients at Jim Pattison Toyota Downtown. We appreciate your continued support of Toyota as a brand and the exceptional service that John Lau provides. John will forever cherish the strong relationships he has formed and will extend the same superior guest experiences for everyone that is referred to him. Michael Chase – General Manager

May 28, 2022

THE ENTIRE TEAM ARE AWESOME. SUPER FRIENDLY AND ANSWERED ALL OUR QUESTIONS. EXPEDITED THE DETAILING AND HAD A BIG RED BOW ON THE CAR WHEN MY WIFE ARRIVED. HAPPY WIFE-HAPPY LIFE More

by bractiney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The Jim Pattison Auto Group
May 30, 2022 -

Jim Pattison Toyota Downtown responded

Hello, We are ecstatic that you and your wife are happy with your new Toyota hybrid. We always aim to deliver an exceptional guest experience and know that it’s the little things that make a big difference. We sincerely appreciate your business and look forward to serving you again soon. Michael Chase – General Manager

April 15, 2022

Got financed for a car I love. Unhappy about the doc fee and high PPSA fee. If you buy from here make sure to go over all the fees. I assumed to much and was just excited to More

by MitchD
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The Jim Pattison Auto Group
Apr 19, 2022 -

Jim Pattison Toyota Downtown responded

Hello Mitch, thank you for choosing Jim Pattison Toyota Downtown to purchase your pre-owned vehicle. The Jim Pattison Auto Group continually surveys our competitors to ensure that our fees are highly competitive. We do this to make sure that our valued clients receive the best value for their money. When we have to use financing outside of Toyota Financial Services, there are always additional fees charged by these lenders. Your transaction did have a higher than usual PPSA fee which went entirely to the lender, Scotia Dealer Advantage. This lender offered the most favorable terms for your transaction. Should you need any clarification, please don’t hesitate to reach out to our Financial Services Manager, Christine, at chwong@jpautogroup.com. Michael Chase – General Manager

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