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Regal Honda

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.6
3,671 Reviews
We have been family owned & operated since 1976- 43 Years & counting! We pride ourselves in delivering a different experience, you will be treated like family! The Regal Benefits: 1. Two shuttle vans for transportation. 2. 24hour Roadside assistance. 3. Window tinting & accessory installation on site. 4. Courtesy car wash & vacuum with service
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 3,671 reviews

April 26, 2024

Brake lights working! ! I’m satisfied with the service and the overall quality of care. More

by ZMANOFPRAISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul
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Helpful
April 25, 2024

Very friendly and helpful. Employees are extremely welcoming and knowledgeable. Cares about their customers. Amazing experience with Regal. More

by jsallison91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Mackay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issa Bendeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Regal Honda responded

We’re really grateful and appreciate you taking the time to share your experience with us.

Helpful
April 24, 2024

She’ron is the best person to ever work with. The Honda we bought had a transmission problem with only 300 miles and he worked with us to get her another car. More

by eddie_janice72
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheron Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Mackay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Regal Honda responded

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit.

Helpful
April 24, 2024

Good experience buying my 2024 Honda CR-V. Everything went smoothly. No issues with Regal Honda. More

by Wdent77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Freddy Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geovanni David
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Apr 25, 2024 -

Regal Honda responded

It makes our day to hear that we were able to provide you 5-star service.

Helpful
April 22, 2024

Customer service was not good, Sale associate was rude when I asked about pricing and what was the difference from last visit and this visit. Didn’t even have my car rinse off from dirt or even passed thr More

by Silverioh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Regal Honda responded

I'm truly sorry to hear about your disappointing experience. Your feedback is invaluable, and I'll make sure to escalate this issue to our management team for immediate review and improvement. If there's anything else you'd like to share or if you have any further concerns, please don't hesitate to reach out.

Helpful
April 21, 2024

worst service ever. They are scamming people in there service department. awhen they found out I wasn’t paying out of pocket and my warranty was still active they no lon More

by ortiz_kristina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Regal Honda responded

I'm deeply sorry to hear about your frustrating experience. I'll ensure that your feedback is brought to the attention of our management team immediately. If you'd like to discuss this matter further or if there's anything specific you'd like us to address, please don't hesitate to reach out.

Helpful
April 20, 2024

Rob Young did a great job! He was fast & efficient and communicated everything back to us in real time! Thank you! More

by lisanstaley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Regal Honda responded

Thanks for the 5-star review. The team at Regal is thrilled you’re happy with your recent store visit.

Helpful
April 20, 2024

The Honda customer service department for service is excellent. They ALL are always kind and very helpful. I’m glad that I bought my car at Regal Honda. My salesman was excellent and patient as well. I More

by WENDIFIELDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaylmov
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Apr 25, 2024 -

Regal Honda responded

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon.

Helpful
April 20, 2024

met and exceed our expectations we have puchased several vehicles from regal. Baziel was our salesman and he was awesome. More

by jid82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sheron Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Mackay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : baziel
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Apr 25, 2024 -

Regal Honda responded

Thanks for the 5-star review. The team at Regal is thrilled you’re happy with your recent store visit.

Helpful
April 20, 2024

I waited for almost 3hr for an oil change only service that I had an appointment for. At the 2hrish mark I texted the status on my vehicle from the lobby with no reply and the 3rd person during my visit g More

by RJLANCOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Regal Honda responded

Thank you so much for your feedback. Customer satisfaction is and always has been one of our top priorities. We're terribly sorry to hear about your experience and highly appreciate you bringing this to our attention. We will speak with our staff and will take steps to ensure that this doesn't happen again.

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