Austin Smith
Austin Smith at Regal Honda
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Austin Smith

Service Advisor

Regal Honda

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.4
54 Reviews

Dealership Experience

6 yrs, 1 mo

4.4

54 Reviews

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54 Reviews of Austin Smith

May 03, 2024

Dealership Rating
Employee Rating

Called to get my car in asap. Got in the same day. Service was performed in a suitable time. Great service. More

by donver0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 01, 2024

Dealership Rating
Employee Rating

Austin was prompt, courteous and located me in the waiting room after the service was complete. Our Honda was serviced as requested through the online app. Regal service department is the reason I dri More

by JAMESBYRD7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 01, 2024

Dealership Rating
Employee Rating

You are very effetissant,just wish you could have done more to save me money. More

by gwr1945333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2024

Regal Honda responded

Thank you!

April 24, 2024

Dealership Rating
Employee Rating

She’ron is the best person to ever work with. The Honda we bought had a transmission problem with only 300 miles and he worked with us to get her another car. More

by eddie_janice72
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sheron Wilkins, Matthew Mackay

Apr 25, 2024

Regal Honda responded

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit.

April 21, 2024

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Employee Rating

worst service ever. They are scamming people in there service department. awhen they found out I wasn’t paying out of pocket and my warranty was still active they no lon More

by ortiz_kristina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ray Taylor

Apr 25, 2024

Regal Honda responded

I'm deeply sorry to hear about your frustrating experience. I'll ensure that your feedback is brought to the attention of our management team immediately. If you'd like to discuss this matter further or if there's anything specific you'd like us to address, please don't hesitate to reach out.

April 20, 2024

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Employee Rating

I waited for almost 3hr for an oil change only service that I had an appointment for. At the 2hrish mark I texted the status on my vehicle from the lobby with no reply and the 3rd person during my visit g More

by RJLANCOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 25, 2024

Regal Honda responded

Thank you so much for your feedback. Customer satisfaction is and always has been one of our top priorities. We're terribly sorry to hear about your experience and highly appreciate you bringing this to our attention. We will speak with our staff and will take steps to ensure that this doesn't happen again.

April 17, 2024

Dealership Rating
Employee Rating

Great honest service during my unplanned visit. Austin help get my car fixed quick and let me know when it was finished promptly More

by jackley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

Regal Honda responded

It’s lovely to hear your kind words of appreciation for our hard-working staff at Regal Thank you.

April 16, 2024

Dealership Rating
Employee Rating

The wait was almost three hours just for a tire patch. I was told 45 minutes More

by wayne.defreitas
Recommend Dealer
Yes
Apr 19, 2024

Regal Honda responded

We're sorry to hear that you had to wait for a long time to get your tire fixed. We understand how valuable your time is and we apologize for any inconvenience. We will investigate this further and take steps to improve our scheduling and wait time management.

March 28, 2024

Dealership Rating
Employee Rating

Employees that work there are good and honest. . They let the customers know what needs to be done for their car's. More

by CHRISTY1540
Recommend Dealer
Yes

Other Employees Tagged: Austin Smith

Apr 03, 2024

Regal Honda responded

It's great to hear that you've had positive experiences with the employees at the dealership. Providing clear communication and honest recommendations are key aspects of excellent customer service, and we're glad to know that our team has been delivering on these fronts.

March 09, 2024

Dealership Rating
Employee Rating

Fantastic The workers are very attentive and provide very good treatment and service. everything on time and very good service More

by jesusricabal
Recommend Dealer
Yes

Other Employees Tagged: Austin Smith

Mar 12, 2024

Regal Honda responded

It's great that everything was on time and that you received top-notch service throughout your interaction. Thanks for the feedback!

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