Mainland Ford

Mainland Ford went above and beyond We are very happy with the high level of customer service at Mainland Ford. We were very specific on what we wanted in our new F-150. Sales Manager Ni We are very happy with the high level of customer service at Mainland Ford. We were very specific on what we wanted in our new F-150. Sales Manager Nigel went above and beyond to find us everything on our list. Nigel worked very hard to get us exactly what we wanted. We truly APPRECIATE all his help. Ashley was great and made the financing process very easy for us. Mike was very friendly. He went over the truck with us and explained the different features and how they operate. Everyone we encountered at Mainland Ford was super friendly and professional. I would absolutely recommend this dealership. Thank you Mainland Ford for the great customer service and hard work! More

First time buyer Mainland Ford is part of a group of dealerships called the Trotman Auto Group. This also allows them to buy/ trade stock to and from each other. When Mainland Ford is part of a group of dealerships called the Trotman Auto Group. This also allows them to buy/ trade stock to and from each other. When I was looking for a used car, Mainland Ford was able to bring in a nice Focus from Langley Fiat. When I got to Ford to test drive, it was a great car. I was happy with it, and the last step was for me to go home, and discuss the cost with my partner that night. Apparently that wasn’t going to work because they had “to return” it to the other dealership that night… So I had to either call my boyfriend, who never answers his phone, or forfeit the deal and take back my deposit. No pressure at all right? After a heated discussion, I was able to take the car for the night and talk to my partner about the purchase. So I came back the next day. And I was happy with the car so I decided to go ahead. Partially signed the papers, and then had to come back in two days with my trade-in car to seal the deal. The very next day I happened to find out that the price for it at the other dealership, Langley Fiat was $15,464. The price was changed to $19,860, so an increase of $4,396. Naturally I was quite unhappy. Ford had purchased the vehicle at Fiat for $15, 464. According to some person at Fiat who may have been uniformed, the price should have stayed the same at either dealership. Part of the reason for the increase at Ford was a $1400 “Pack” Fee. This includes a $400 detailing, and $1000 mechanic inspection in house. According to other dealerships the mechanic inspection is a max of $100 so I find that a little odd. And upon a google research of the “Pack Fee” most dealerships charge an extra $200 - $600 for the pack fee which includes the mechanic inspection and the detailing. After the $1400 pack fee, there’s still an increase of $2996 from the advertised price. $1800 was for profit, which still leaves an unexplained increase of $1196. Because my experience thus far hasn’t been the most fantastic one, they were going to throw in a $250 Television, and $200 for the Keg. That’s pretty nice of them, but apparently that was added to price of the car and is the reason for part of the increase. There’s still an unexplained increase there of $749 which I’m not going to ask about. Part of the deal was for $1000 cash back to help with my insurance cost but that would have been added to the $19,860 after. After an INCREDIBLY heated debate, and a lot of anger from both ends, I got the car for $15, 464, and a $50 Prepaid Visa from the owner. I was asked to take it as is without the detailing and the mechanic inspection because I’m getting it for the Fiat price. Apparently it’s not legal for them to sell a car without the mechanic inspection first so I can assume this was already done. Am I happy I got the car at the advertised price finally? Absolutely. But this was a two week ordeal from xxxx and I have learned a lot from this experience that I plan to use for next time. I’m not saying I was lied to, but that dealership is obviously getting ripped off if they have to pay their own mechanic $1000 for an inspection. I love the car, but I hated the experience. . More

Nigel is an absolute xxxxxxx Just like it is stated in the title, Nigel is the biggest liar, xxxxxxx, xxxxx I have ever come across. He has absolutely no customer skills and will Just like it is stated in the title, Nigel is the biggest liar, xxxxxxx, xxxxx I have ever come across. He has absolutely no customer skills and will cut anyone's throat if you got in his way. He will lie through his teeth and even probably try to charge you for every second of air your breathed while in this dealership. He will say anything he can to gain your trust including saying he is doing ' everything to help his clients' when under his breath he is clearly muttering how f'ed you will be if you give him any of your business. He will try to pretend he is just an amazing person by saying he will give you gifts, when only to find out that they will be included on your bill. He is a poor excuse as anyone working in the customer service department, and should not even be allowed to work with people ( Not to mention he will not listen to a word you say and throw a tantrum when you can him out on his wrong doings). This was absolutely the WORST experience I have ever had and I would NEVER recommend anyone giving this xxxxxxx any business or even your time of day. Take your business elsewhere before you get suckered in with lies! Oh and they will add many hidden fees into your contract!! Good luck and I would run if I were you Ps. I am only giving one star because I have to, otherwise it would be zero stars.. More

Great people Never felt pressured at all, calvin and ashley where very fast and got my into my new car within a couple hours!! Thanks mainland ford Never felt pressured at all, calvin and ashley where very fast and got my into my new car within a couple hours!! Thanks mainland ford More

1st car I'd refer this dealership cause they helped pick a truck and financing was easy and quick and very friendly atmosphere in and out in less then a few h I'd refer this dealership cause they helped pick a truck and financing was easy and quick and very friendly atmosphere in and out in less then a few hours More

Customer Service We got a car from Mainland Ford and they sure have an excellent customer care service. Eventhough we have some issue with our credit score Nigel our s We got a car from Mainland Ford and they sure have an excellent customer care service. Eventhough we have some issue with our credit score Nigel our sales rep did all he can do to get us approved. And if not all most of the people we talked to is very friendly that will make you feel comfortable dealing with them. With this kind of service i will be happy to recommend them with family and friends. Thank you Mainland for an excellent service. More

Quick and got exactly what I wanted They did everthing quickly and exactly what I wanted they were friendly and had everybody available insurance etc. to make it happen in a timely manne They did everthing quickly and exactly what I wanted they were friendly and had everybody available insurance etc. to make it happen in a timely manner. More

Great People. Great Experience So impressed with the overall experience and everyone that helped me make a smart and informed choice for our new family car. I never felt pressured o So impressed with the overall experience and everyone that helped me make a smart and informed choice for our new family car. I never felt pressured or unsure of any step in the process and the family atmosphere of the dealership really was the selling feature for me over the car. I will be back and will refer future business here to friends and family. Can't say "thank you" enough. More

Provides good service as always Bought our first and third vehicle from the surrey location! They provide a good customer service as well as a good price on vehicles compare to othe Bought our first and third vehicle from the surrey location! They provide a good customer service as well as a good price on vehicles compare to other ford dealerships. Highly recommend to check out the mainland ford for your next purchase. More

They explain properly and what's best . I' m willing to give a higher rate the employees TANVEER SAIT help me and explain to me whats the best option that's he convince me . I' m willing to give a higher rate the employees TANVEER SAIT help me and explain to me whats the best option that's he convince me . More