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Lexus of London
London, ON
3,629 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,629 reviews
June 17, 2015
Excellent Customer Service Great people all around! Great service from Sue Vincent. A pleasure to deal with. A great car buying experience! Thanks to all of you! I will rec Great people all around! Great service from Sue Vincent. A pleasure to deal with. A great car buying experience! Thanks to all of you! I will recommend your dealership for sure. More
by prock25
Employees Worked With
Helpful June 17, 2015
If I could select a 6th star I certainly would! Thank you to everyone at Lexus of London for exceeding my expectations. Karen and Adam went above and beyond. The care extended and added amenities of Thank you to everyone at Lexus of London for exceeding my expectations. Karen and Adam went above and beyond. The care extended and added amenities offered were certainly noticed and appreciated. Fabulous people and team all around. Thank you! More
by payitforward
June 15, 2015
Sue is great!!! And I love my car!!! Sue Vincent was my sales representative and I think she's great!! Sue is very personable and made herself available on more than one occasion to answ Sue Vincent was my sales representative and I think she's great!! Sue is very personable and made herself available on more than one occasion to answer any questions I had prior to buying my car. Sue is a true advocate for Lexus. She loves her car as much as I love my new one. Sincerely Lynn Holdsworth More
by newcarlynn58
Employees Worked With
June 12, 2015
Best experience We wandered into the dealership only dreaming of buying. Rick was so helpful and charming, we were sold! Great people, great service, great experience We wandered into the dealership only dreaming of buying. Rick was so helpful and charming, we were sold! Great people, great service, great experience. Thanks! More
by Beth
June 10, 2015
Lexus NX200T F Sport Picked up my new Lexus today! Great experience from start to finish. Tom was an absolute joy of a dealer..a highly knowledgeable professional! Kyli Picked up my new Lexus today! Great experience from start to finish. Tom was an absolute joy of a dealer..a highly knowledgeable professional! Kylie in the finance department was also a fantastic pleasure to deal with. She was always available to talk to me whenever I called with a question. I left BMW for Lexus .. This first impression has been without a doubt first class in comparison to BMW ... Whom appear to be "too busy" to take the time that a luxury car buyer deserves. More
by Luxusnx2015
Employees Worked With
Tom Hiscott
June 05, 2015
Outstanding I have had the fortunate experience of purchasing vehicles from and servicing with Lexus of London.Truly stated their dealership is second to none and I have had the fortunate experience of purchasing vehicles from and servicing with Lexus of London.Truly stated their dealership is second to none and lives up to to the Lexus brand. Ironically, I enthusiastically look forward to to having my vehicles serviced or my check engine light to come on. More
by JR
Employees Worked With
June 03, 2015
Great service Once again, I've had another great experience at the Lexus dealership. The service I had was top and whenever I go to the dealership for any of my CT Once again, I've had another great experience at the Lexus dealership. The service I had was top and whenever I go to the dealership for any of my CT needs I'm always pleased and met with a super staff and a memorable visit! More
by Love my Lexus
Employees Worked With
June 03, 2015
My Lexus Purchase From the moment I entered the dealership there was no doubt in my mind that Sue and the dealership had my best interest in mind. The purchase of my R From the moment I entered the dealership there was no doubt in my mind that Sue and the dealership had my best interest in mind. The purchase of my RX350 was a great experience. Sue went out of her way to assist me in finding a vehicle that would best suit my needs. I would recommned Lexus of London to everyone and I know that I will be a "repeat" customer. More
by Dana
Employees Worked With
May 31, 2015
Lexus NX200T We purchased our first Lexus at Lexus of London with the help of Stephanie Shearsby. She and her colleagues made the experience a memorable one for us We purchased our first Lexus at Lexus of London with the help of Stephanie Shearsby. She and her colleagues made the experience a memorable one for us. Her knowledge of the features of the vehicle made it an easy decision. More
by peterandsandra
May 31, 2015
Excellent experience purchasing our new Lexus Sue was wonderful to work with during the process of buying our new car. She was knowledgeable and listened to our concerns. She was prompt to return Sue was wonderful to work with during the process of buying our new car. She was knowledgeable and listened to our concerns. She was prompt to return calls. She readily dealt with the parts department putting together our package of options. The dealership itself is bright, clean and well-appointed. Overall, the experience was very pleasant. More
by Hellevi
Employees Worked With
