Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
3,608 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,608 reviews
May 29, 2015
Lexus RX450 I got my first Lexus through Lexus of London and it is a first class operation. Stephanie Shearsby. did a great job and was a pleasure to deal with I got my first Lexus through Lexus of London and it is a first class operation. Stephanie Shearsby. did a great job and was a pleasure to deal with. More
by JohnR
Employees Worked With
Helpful May 27, 2015
excellent service from Stephanie Shearsby Stephanie was very professional and wonderful to deal with.and i would recommend her to anyone .This is the best dealership to buy the car .we enjoy Stephanie was very professional and wonderful to deal with.and i would recommend her to anyone .This is the best dealership to buy the car .we enjoy our new car so far,Thanks Stephanie . More
by Mike131
Employees Worked With
May 26, 2015
Wow! What a great experience! Most of our transaction was done via email and when Stephanie and I finally meant in person it could not have gone better. She was efficient, professi Most of our transaction was done via email and when Stephanie and I finally meant in person it could not have gone better. She was efficient, professional and friendly which made our purchasing experience from Lexus of London very positive and effortless. Stephanie was diligent in working out a deal that we were both happy with, we love our new vehicle! Thanks Stephanie ! More
by Barb 123
Employees Worked With
May 22, 2015
Great people dealing with Sue Vincent (sales) and Karen Campbell (service) at Lexus was a pleasure. Both employees are professional, courteous and prompt with any dealing with Sue Vincent (sales) and Karen Campbell (service) at Lexus was a pleasure. Both employees are professional, courteous and prompt with any communication. A great level of knowledge by these individuals made working with them a pleasurable experience Matt More
by Matt
May 22, 2015
Very informative and cooperative albeit unpursuasive staff.. As I said the reception, sales person, finance staffs all did well in terms of good marketing behaviour.......valued customer, and delt the matter ver As I said the reception, sales person, finance staffs all did well in terms of good marketing behaviour.......valued customer, and delt the matter very professionally. More
by LexusRX350
Employees Worked With
May 19, 2015
Fantastic Service! Purchase of a 2015 RX350 F-Sport My dealings with Stephanie Shearsby were all amazing! She was extremely knowledgeable on all of the vehicles and gave me the real answers that I was l My dealings with Stephanie Shearsby were all amazing! She was extremely knowledgeable on all of the vehicles and gave me the real answers that I was looking for. Right from my first email on the website to the purchase of my new RX350 F-Sport, I was treated with first class service! I have an extremely busy schedule and Lexus of London was very accomodating, even going as far as picking me up at the Airport to save me a cab fare. Thank you!!! More
by Pete F
May 18, 2015
Great Service!!! I had a great experience buying a car from Lexus of London. I was unsure what to think going in to the dealership as I was afraid I would feel pressu I had a great experience buying a car from Lexus of London. I was unsure what to think going in to the dealership as I was afraid I would feel pressured by the sales team. Stephanie did a GREAT job keeping me informed, yet did not make me feel like I had to buy. When I finally decided to purchase the vehicle, Stephanie got right to work for me! Definitely a great experience!! Thank you!!! More
by Caroline
Employees Worked With
May 11, 2015
purchase of new 2015 Lexus our dealings with Sue Vincent were great, she responded to our phone calls promptly and also e-mails in a very timely fashion. There were a couple mi our dealings with Sue Vincent were great, she responded to our phone calls promptly and also e-mails in a very timely fashion. There were a couple minor glitches but Sue went to bat for us. we consider her very helpful, honest and well informed. We would highly recommend this dealership. More
by gerald1934
Employees Worked With
May 09, 2015
Lexus NX 200 April 2015 Started off with an email and was promptly answered by a salesperson named Sue Vincent. Sue quickly and patiently answered all my questions and made Started off with an email and was promptly answered by a salesperson named Sue Vincent. Sue quickly and patiently answered all my questions and made us feel comfortable enough to go and visit the dealership. Once there, we were treated by everyone with the same professionalism. It was a true treat to be regarded as a "customer " We have a choice to buy anywhere and the treatment at London Lexus will keep us coming back. More
by JandL200T
Employees Worked With
