Lexus of London

Summary of service I always get great service at Lexus, staring with the 1st person I meet. Usually it's Karen who always remembers and calls me by name. She explains wh I always get great service at Lexus, staring with the 1st person I meet. Usually it's Karen who always remembers and calls me by name. She explains what is going to take place, contact phone numbers to confirm prices etc. They complete the service as explained and confirmed and give the vehicle a wash and then it's all ready to be picked up. Adam also went the extra mile re customer service. thk! More

Confidence & competence The service here is exceptional, and in my opinion that comes down to competency, professionalism, and warmness of its team. Jason is a gifted communi The service here is exceptional, and in my opinion that comes down to competency, professionalism, and warmness of its team. Jason is a gifted communicator who inspires confidence, and it is why I continue (despite my wife's objections) to bring our vehicle here for service. Keep it up folks! More

Like the service there Feel comfortable to talk with Jack and he helped me to figure out my confused solved my problems. Jack helped me to do the service well. Feel comfortable to talk with Jack and he helped me to figure out my confused solved my problems. Jack helped me to do the service well. More

Customer service I talked to Stephanie on the phone and asked if she had any used cars in my price range. Stephanie got back to me with in 15 minutes and now I own th I talked to Stephanie on the phone and asked if she had any used cars in my price range. Stephanie got back to me with in 15 minutes and now I own the car that she found for me. Incredible customer service and very flexible. More

I would and have recommended Lexus of London Stephanie was awesome she gave me all here time and she is very knowledgeable about what I was wanting in a Lexus. This was my second time buying a ca Stephanie was awesome she gave me all here time and she is very knowledgeable about what I was wanting in a Lexus. This was my second time buying a car from Lexus of London and I won't go anywhere we're else. Great job thanks for the help selling my 2013 ES350 More

Purchase of new 2016 Lexus I was in the market for a newer Lexus ES350 model. I sent out some emails ans Stephanie Shearsby was the first Ontario Lexus salesperson to contact me I was in the market for a newer Lexus ES350 model. I sent out some emails ans Stephanie Shearsby was the first Ontario Lexus salesperson to contact me: my online offer had been accepted. From emails to telephone conversations, she was both pleasant and honest. Stephanie's pleasant smile and personable skills as well as her professional comportement won me over when I first met her. All of my expectations about this dealership were met and and within a week I was driving back down the 401 with my new vehicle. Rest assured I have shared my experience with friends and relatives and many have indicated that they will certainly entertain the thought of driving to Lexus of London and meet with Stephanie should they be in need of a new vehicle. More

Amazing I've been searching around for a little while and I came across one at Lexus. I was assisted by Stephanie she was phenomenal, she exceeded my expectat I've been searching around for a little while and I came across one at Lexus. I was assisted by Stephanie she was phenomenal, she exceeded my expectations and helped me find the best car for my needs, she did everything to ensure I was satisfied. I highly recommend her and this dealership to anybody looking! More

Amazing Service!!! Very Helpful, customer friendly, helped me with all the question I had! I would definitely recommend this location and Stephanie to everyone. Very ple Very Helpful, customer friendly, helped me with all the question I had! I would definitely recommend this location and Stephanie to everyone. Very pleased with my new car and service!! More

Stephanie Shearsby made the Difference! I cannot say enough great things about our Sales representative Stephanie Shearsby who went above and beyond in order to create a amicable deal for us I cannot say enough great things about our Sales representative Stephanie Shearsby who went above and beyond in order to create a amicable deal for us. We ended up declining based upon our own reasons...but it certainly had nothing to do with anything that she had or had not done. Thanks again!! More

Great experience at Lexus of London Stephanie made my experience completely stress free! Under a very tight timeline and little to no time to search myself, I was able to send my father Stephanie made my experience completely stress free! Under a very tight timeline and little to no time to search myself, I was able to send my father in to check out the vehicle listed and make a decision while I was away. I couldn't have ever imagined purchasing a vehicle without seeing it first, but Stephanie's warm reception and quick action instilled confidence in my decision to purchase from Lexus of London. She bent over backwards to ensure the process was effortless. Upon meeting in person I knew I had made the right decision. Unlike other dealerships and their sales reps, it was clear Stephanie was there to ensure I was happy and her enthusiasm was contagious. I will definitely be recommending a trip to see Stephanie to anyone looking to purchase a vehicle in the future. More