Lexus of London
London, ON
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Very pleasant, win-win trade transaction - done in 2 hours! This is our 4th RX350. Experience just keeps getting better. Sue is knowledgable, friendly, considerate of our time and easy to work with. Our situati This is our 4th RX350. Experience just keeps getting better. Sue is knowledgable, friendly, considerate of our time and easy to work with. Our situation does not require selling per se. A vehicle similar to the one we wanted was available to see. Negotiating the APS took only 20 minutes. Dealership met delivery condition; and, kept us informed of delivery closing. Excellent! More
Great Repeat Customer Service Stephanie was very helpful in identifying new car lease opportunities when I was in for scheduled maintenance with my older 2013 RX350. As a result, Stephanie was very helpful in identifying new car lease opportunities when I was in for scheduled maintenance with my older 2013 RX350. As a result, I am now driving a 2016 NX 200t, which I am thoroughly enjoying ... a little smaller, to better fit my needs, but a great vehicle with a host of excellent options! Throughout the entire process Stephanie was timely and thorough in providing me with the necessary information and arranging for the new vehicle pickup. A friendly and seamless experience! More
Warm help Warm and friendly help me choose my suited model. Jack help me together to consider about my personality my habits to decide the right car that suits Warm and friendly help me choose my suited model. Jack help me together to consider about my personality my habits to decide the right car that suits me well. More
Had my winter tires installed and my summer tires stored. I've always received outstanding maintenance service on my vehicle when I bring it in. The service department are always friendly and knowledgeable to I've always received outstanding maintenance service on my vehicle when I bring it in. The service department are always friendly and knowledgeable to deal with and the loaner vehicles are wonderful to drive. I've never had better service! More
very good service Lexus of London offered me a very good service. They provided me a great price and answered every question I had. All people here are nice. Jack is my Lexus of London offered me a very good service. They provided me a great price and answered every question I had. All people here are nice. Jack is my dealer, he is very professional and friendly to me. I bought my first car here, I think the experience here would make me want to buy a new Lexus in the future! More
Excellent service I have went to Jason for every car related question I have and he is always giving me great advice and offering his assistance. He is not pushy as s I have went to Jason for every car related question I have and he is always giving me great advice and offering his assistance. He is not pushy as some can be, and really provides you with all the facts. You couldn't find a better car guy! More
Summary of service I always get great service at Lexus, staring with the 1st person I meet. Usually it's Karen who always remembers and calls me by name. She explains wh I always get great service at Lexus, staring with the 1st person I meet. Usually it's Karen who always remembers and calls me by name. She explains what is going to take place, contact phone numbers to confirm prices etc. They complete the service as explained and confirmed and give the vehicle a wash and then it's all ready to be picked up. Adam also went the extra mile re customer service. thk! More
Confidence & competence The service here is exceptional, and in my opinion that comes down to competency, professionalism, and warmness of its team. Jason is a gifted communi The service here is exceptional, and in my opinion that comes down to competency, professionalism, and warmness of its team. Jason is a gifted communicator who inspires confidence, and it is why I continue (despite my wife's objections) to bring our vehicle here for service. Keep it up folks! More
Like the service there Feel comfortable to talk with Jack and he helped me to figure out my confused solved my problems. Jack helped me to do the service well. Feel comfortable to talk with Jack and he helped me to figure out my confused solved my problems. Jack helped me to do the service well. More
Customer service I talked to Stephanie on the phone and asked if she had any used cars in my price range. Stephanie got back to me with in 15 minutes and now I own th I talked to Stephanie on the phone and asked if she had any used cars in my price range. Stephanie got back to me with in 15 minutes and now I own the car that she found for me. Incredible customer service and very flexible. More