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Lexus of London

London, ON

4.9
3,593 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 3,593 reviews

November 02, 2016

very good service Lexus of London offered me a very good service. They provided me a great price and answered every question I had. All people here are nice. Jack is my More

by Tonyli15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhonda Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2018 -

Lexus of London responded

Hi Tony, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

October 31, 2016

Excellent service I have went to Jason for every car related question I have and he is always giving me great advice and offering his assistance. He is not pushy as s More

by NW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Janusz
Jan 21, 2018 -

Lexus of London responded

Hi there, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

October 31, 2016

Summary of service I always get great service at Lexus, staring with the 1st person I meet. Usually it's Karen who always remembers and calls me by name. She explains wh More

by Tabby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rossini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam McCallum
Jan 21, 2018 -

Lexus of London responded

Hi Tabby, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

October 31, 2016

Confidence & competence The service here is exceptional, and in my opinion that comes down to competency, professionalism, and warmness of its team. Jason is a gifted communi More

by B. White
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lyndsi Irwin, Jason Janusz
Jan 21, 2018 -

Lexus of London responded

Hi there, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

October 31, 2016

Like the service there Feel comfortable to talk with Jack and he helped me to figure out my confused solved my problems. Jack helped me to do the service well. More

by Changyu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2018 -

Lexus of London responded

Hi Chang thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

October 31, 2016

Customer service I talked to Stephanie on the phone and asked if she had any used cars in my price range. Stephanie got back to me with in 15 minutes and now I own th More

by David763
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2018 -

Lexus of London responded

Hi David, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

October 31, 2016

I would and have recommended Lexus of London Stephanie was awesome she gave me all here time and she is very knowledgeable about what I was wanting in a Lexus. This was my second time buying a ca More

by Petejill9647
Customer Service
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2018 -

Lexus of London responded

Hi Pete, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

October 31, 2016

Purchase of new 2016 Lexus I was in the market for a newer Lexus ES350 model. I sent out some emails ans Stephanie Shearsby was the first Ontario Lexus salesperson to contact me More

by Lucien Les Aigles 1979
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Ellis, Teagan McCombs
Jan 21, 2018 -

Lexus of London responded

Hi Lucien, thank you for leaving us a review. Lexus of London relies on feedback from customers like yourself to understand how we are performing and we appreciate you taking the time to let us know about your experience. We hope to see you back at our dealership again for future service appointments.

October 31, 2016

Amazing I've been searching around for a little while and I came across one at Lexus. I was assisted by Stephanie she was phenomenal, she exceeded my expectat More

by Essie5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2018 -

Lexus of London responded

Hi Essie, Thank you for your review. Lexus of London relies on feedback from customers like yourself as it let's us know how we are performing, and we truly appreciate you taking the time to let us know about your experience. We hope to see you back again in the future for service appointments.

October 30, 2016

Amazing Service!!! Very Helpful, customer friendly, helped me with all the question I had! I would definitely recommend this location and Stephanie to everyone. Very ple More

by Cyriac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2018 -

Lexus of London responded

Hi there, thank you for taking the time to write us a review. Feedback from customers like yourself is important to Lexus of London as it lets us know how we are performing, and we are glad to hear about your experience. If there is anything else we can assist you with, please don't hesitate to get in touch.

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