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Lexus of London
London, ON
3,579 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,579 reviews
May 23, 2017
Satisfied service and nice purchase experience The service center and salesman gave me a very satisfied service, which included a full instruction about how to drive the car, answer our phone call The service center and salesman gave me a very satisfied service, which included a full instruction about how to drive the car, answer our phone call in late night about any questions about the car I planed to purchase, their nice attitude made me and my friends feel happy and delightful! I will recommend it to my friends who want to buy a car in the future. More
by Tia Yang
Employees Worked With
Helpful May 21, 2017
Excellent experience We are very happy with our purchase. The service provided was excellent! We would recommend this dealership and highly recommend Sue as a sales rep! T We are very happy with our purchase. The service provided was excellent! We would recommend this dealership and highly recommend Sue as a sales rep! Thank-you! More
by Dave & Christina
Employees Worked With
May 21, 2017
Great Every body was Friendly nice cars every body was nice Rick was super nice and he really knows what he is doing. The test drive was good. Every body was Friendly nice cars every body was nice Rick was super nice and he really knows what he is doing. The test drive was good. More
by Wethenorth
Employees Worked With
May 20, 2017
Excellent. Reliable. Friendly. We had a great experience. The staff made us feel at home and comfortable with the decision we were making. The sales and finance team are well educa We had a great experience. The staff made us feel at home and comfortable with the decision we were making. The sales and finance team are well educated and answered all of our questions. More
by Ajak238809
Employees Worked With
May 20, 2017
Finding a RaV4 I was looking for a used car and Rick was incredibly timely and sending me links to what you had available on the pre-owned and Toyota certified SUV I was looking for a used car and Rick was incredibly timely and sending me links to what you had available on the pre-owned and Toyota certified SUV He was willing to help me and find the car in the right price range I appreciated his knowledge and willingness to work so hard to find me the car the perfect fit More
by Dawn Benoit
May 09, 2017
Excellent service experience as usual As always, a very pleasant and positive service experience. Staff are helpful and knowledgeable, and the waiting room environment is relaxing and comf As always, a very pleasant and positive service experience. Staff are helpful and knowledgeable, and the waiting room environment is relaxing and comfortable. This dealership is an excellent brand ambassador for Lexus. More
by Jim
Employees Worked With
Lyndsi Irwin
May 09, 2017
Friendly and efficient staff Warm and welcoming atmosphere. The sales rep ( Rick) spent a lot of time going over the features of the car (2 hrs) and reiterated that we could call Warm and welcoming atmosphere. The sales rep ( Rick) spent a lot of time going over the features of the car (2 hrs) and reiterated that we could call or email anytime with questions. He also made a follow up phone call a couple of days later to see how we were enjoying the car. The assistant service manager ( Lyndsi ) did a good job explaining the service end of the car. . We were impressed that the manager introduced himself and suggested we could call him anytime and bring the car in anytime for assistance. More
by D & K
May 09, 2017
Great experience Sue was knowledgeable about the product and was very helpful in completing my purchase. Give her a call and she will put you in your dream car. Sue was knowledgeable about the product and was very helpful in completing my purchase. Give her a call and she will put you in your dream car. More
by Sj1
Employees Worked With
May 08, 2017
Great service Buying my lexus was the easiest process that I have ever went through. Very friendly people and Rick has made it a life time experience. He explained Buying my lexus was the easiest process that I have ever went through. Very friendly people and Rick has made it a life time experience. He explained every bit of the car. Went back and forth with him in pricing he mad sure that I was satisfed with the price at the end. More
by Safwan1
May 08, 2017
Top Notch Every Time My wife and I bought our first Lexus from Sue Vincent about 3 years ago so when it came time to deal with our other vehicle there was no other choice! My wife and I bought our first Lexus from Sue Vincent about 3 years ago so when it came time to deal with our other vehicle there was no other choice! We went directly to Sue and Lexus of London where we are always treated like people and not car buyers. Whether we go for service or to make a purchase we get top notch treatment every time. Keep up the great work! More
by Morgan
Employees Worked With
