Lexus of London

Prompt, timely, courteous, professional, and knowledgeable I have been a loyal customer of this dealership for a very long time because in all respects, whether it be sales or service, the employees at Lexus o I have been a loyal customer of this dealership for a very long time because in all respects, whether it be sales or service, the employees at Lexus of London are always courteous, professional, and knowledgeable in terms of making recommendations for both my service, and future vehicle, needs. It is always a pleasure to deal with Alan and Romeo! They are truly trusted advisors. More

Outstanding From the minute we entered the dealership we had a good feeling. The receptionist offered us a beverage and showed me how to use the coffee maker. W From the minute we entered the dealership we had a good feeling. The receptionist offered us a beverage and showed me how to use the coffee maker. We waited for our appointment with Stephanie and through no fault of hers she was running late. She did come out to introduce herself and gave us the keys to the vehicle we were there to test drive. We were treated very well by all the staff we met that day. Great teamwork by all staff is very noticeable ! More

"EXCELLENT EXPERIENCE" When visiting Lexus of London I had a great experience. Romuo was very friendly and provided all the information I needed . He is always available to When visiting Lexus of London I had a great experience. Romuo was very friendly and provided all the information I needed . He is always available to help with any concerns I would absolutely recommend Romio and Lexus of London Thanks ROMIO. More

Pleasant Experiance Everyone we met at the Delership were very friendly. Sue made the whole transaction easy and straight forward. We purchased a beautiful used car at a Everyone we met at the Delership were very friendly. Sue made the whole transaction easy and straight forward. We purchased a beautiful used car at a very fair price. Sue, we would highly recommend you and we will return to see you when ready for our next car. Thanks Randy & Mary- Anne Watson More

Awesome experience start to finish Everything about my experience was 5 star - they really know the meaning of red carpet service. When everyone at the dealership calls you "guest" rat Everything about my experience was 5 star - they really know the meaning of red carpet service. When everyone at the dealership calls you "guest" rather than "customer", it is more than something they have been trained to say - they really mean it. I would certainly recommend this dealership to anyone in the market for a car. More

Great new car experience with Tom I've just picked up a new Lexus from Lexus of London. Tom Hiscott was/is a pleasure to deal with. He's very knowledgeable and could not have been mo I've just picked up a new Lexus from Lexus of London. Tom Hiscott was/is a pleasure to deal with. He's very knowledgeable and could not have been more helpful. John Davidson. More

Great Experience We have purchased multiple cars from this dealership over the past ten years. We have also serviced our cars here. We come back because of the friendl We have purchased multiple cars from this dealership over the past ten years. We have also serviced our cars here. We come back because of the friendly sales, service and parts staff who provide us with the excellent customer service. More

A very positive experience. Stephanie was the right person to meet me at the door. She is positive, enthusiastic, knowledgeable, professional, confident, but laid back enough. Stephanie was the right person to meet me at the door. She is positive, enthusiastic, knowledgeable, professional, confident, but laid back enough. That is here desire to make a sale did not come into conflict with my personality which reacts very negatively to pressure or aggression from a sales person. She sold me! More

Stephanie Shearsby was a pleasure to work with. I purchased a new vehicle and dealt with Stephanie Shearsby. She was professional, cheerful, knowledgeable and very enthusiastic. She went out of he I purchased a new vehicle and dealt with Stephanie Shearsby. She was professional, cheerful, knowledgeable and very enthusiastic. She went out of her way to make me feel welcome and to ensure that I was completely satisfied. She is a valuable asset to her dealership. More

Always a great experience Everyone I meet at this dealership is very friendly and they all want to help the customer. They also go above and beyond - for example I think it wa Everyone I meet at this dealership is very friendly and they all want to help the customer. They also go above and beyond - for example I think it was Karen who found out that I wanted new floor mats but didn't want to pay for a full replacement set. She went on a hunt and found some that were already at the dealership. I was able to get the set for a better price. The only trouble I have is with the phone system. You have to know the number for the person you want to talk to, and if they aren't there you have to leave a message. I would prefer to have an option to connect with another customer service person rather than have to wait for a call back. Just a suggestion. More