Volkswagen Service Centre Reviews

"My son took his Touareg in for warranty repair work. After several returns over the last 2 months to get the same problem fixed over and over again, we hope this time they have fixed it. They put 100's of km's on it test driving, letting their staff drive it home, and never replaced fuel they used. One time he picked it up, it won't even start in their parking lot. The last time he picked it up, the driver's door sensor didn't work to which the dealership said was corroded wires and the repair would be $140. When he went to the GM to complain that the problem was caused at the dealership, the price then went up to $550 but he would only charge him $450 to repair, as a favor. He just picked up vehicle, declining to fix the one door and now all the doors and the rear hatch won't work with the sensors. This time they had it for about 2 weeks. The service adviser had told me personally that they could have fixed the problem on the first day, but their hands were tied to follow VW Canada direction on repair. Then he complained that they have 29 hours invested but VW Canada would only cover them for 6 hours. Why he thought that the customer needed to know this is bizarre. Throwing VW Canada under the bus is very unprofessional as well. The professionalism of the staff and mostly of the GM is deplorable. The customer service is non existent."

"I've purchased and recommended people to this location. Their sales department has always been very good. Service is under new management and is run very well. Volkswagen and Audi are two separate locations, I am not sure why they are lumped together as one entity on dealer rater. "