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My experience with Kevin at MRVW was awesome! He was... - Pamela
My experience with Kevin at MRVW was awesome! He was quick to reply to my inquiry and booked my SUV for service right away. Kevin was so friendly and knowledgable. He was upfront about the details and went above and beyond my expectations!
Customer service was horrible in regards to an individual... - family14b
Customer service was horrible in regards to an individual who is medically exempt from wearing a mask. No options were given to work with the customer. Un-educated in this pandemic. Sad to see people being so ruthless
Tire exchange. - snugamish
Tried to exchange a wrong type of spare tire for the correct tire that I was promised when I bought the car. I purchased the car through Nick Iozzo, as my previous Jetta had a "bicycle type" spare tire (which I did not accept), I requested that Nick assure me that this car would come with the same size spare tire as the rest of the car. I got his assurance. However I did not check the spare tire until I got a flat tire, I then discovered that Nick's assurance was not valid. I traveled to Abbotsford VW to exchange my incorrect tire. A cordial Jason Bilinski, addressed my problem but did not resolve it. I was told they did not have either the tire nor the rim on their site and that the wrong sized tire and wrong sized rim I had was in fact the correct outside circumference. The sticker which read, "NOT TO EXCEED 50 KM/HOUR"" was removed from my rim. Jason did me a favor however, by having my flat tire mended. I left with the problem unresolved.
Our recent experience with Chris was excellent - very... - mw.vancouver
Our recent experience with Chris was excellent - very knowledgeable and outstanding customer service (he called with updates frequently). He also gave us additional background information on our vehicle including details around the warranty that was not previously discussed. This was in stark contrast to our previous visit where a different advisor called us only 3 times during the 9 days that Clarkdale had our car for servicing and didn't return our calls.
Today is September 14 2020 my wife and I went to Regency... - Parvizfadai
Today is September 14 2020 my wife and I went to Regency VW in nPort Moody. As soon as we walked in we were greeted by a pleasant salesman by the name of Fardad , he was very professional and well informed about the product. He then introduced us to owner by the name of Tino what a gentleman it was our pleasure to meet him. After that we met the sales manager by the name of Sia he made us so comfortable and welcomed I can go on and on about this wonderful people. I am not done yet after we had agreement on purchase of a beautiful car we met Paul who in charge of financing he made it so easy for us that we didn’t wanted to leave the place. If you are looking for a car I truly think you should make a trip Port MODY Volkswagan dealership then you know what I was saying. New owner New attitude new understanding
Congratulations to all if you
All the best so happy for you guys
Friendly and helpful - Gwmp43
In twice for warranty work , fast and friendly service . front desk helpful , provided ride to mall and pickup when job done. Heartily recommend for repairs
Evades warranties by stalling with excuses until legal... - VWown
Evades warranties by stalling with excuses until legal action is discussed. I’d highly advise to show elsewhere and I’ve been a very owner for life. The
So i bought a brand new 2019 8 speed automatic Volkswagen... - Volsung
So i bought a brand new 2019 8 speed automatic Volkswagen Jetta last year. Immediately there was an issue with radio volume fluctuating up and down, after five unsuccessful visits at the Kamloops dealerships where I bought the car to find the problem I decided to just give up. Half a year later I moved back to my home town on Vancouver island. I decided to bring my frustrating issue to the dealership here to see if they could help me, the comox valley dealership in my home town told me after two more visits my radio was fine. Approximately 11 days later my radio cut out when I was driving, a message that said something on the lines of "Deck is overheating" appeared and then my screen went blank...
I pressed the back of my index and middle finger up against the deck immediate recieving a 2nd degree burn. I contacted Volkswagen immediately after I arrived at my destination and we booked a appointment. Volkswagen told me now, my radio is faulty and needs to be replaced. I asked why it took 10,051km and 11 & 1/2 months for Volkswagen to admit there was an issue, they told me " my cars notification system's didn't report any errors" I replied "why didn't the mechanic use a OHMS meter and test my radio? They informed me that unless my radio says there's a problem in the notification center they can't diagnose the problem.
Ok.... are you still with me?
Please I hope you are!
Here's where the nightmare begins!!!
So Volkswagen told me because of the pandemic of course, I'd have to wait 4-5 weeks for my radio to come from Germany. I totally understood it could take longer so started my wait. Before I could take my keys and leave that day I had to now schedule a immediate appointment because guess what my thermostat on my brand new car hasn't been working for more than a few month and it's causing damage to my vehicle!! Of course Volkswagen can't explain why this is happening to my brand new 2019 Jetta but the part is ordered.
So my thermostat is replaced the next week and I'm waiting for my radio and all of a sudden when I'm sitting at a red light or waiting to pull off of a yeild my car won't shift! When my foot presses the gas pedal there's no acceleration, the RPMs hit 8000rpm and my car sits idle. This isn't a everytime you touch the peddle problem either, its more like a pulling onto a highway in fast moving traffic problem, which can be pretty scary when you have oncoming traffic coming from 800meters away at 85km yet you still almost get in a accident because your automatic vehicle won't shift. So once again I'm back to Volkswagen........
Well the mechanic calls me and tells me he test drived my car in downtown courtney where the speed limits is 50km and couldn't produce the issue. So as I'm sure you're getting the gist of the story Volkswagen now refuses to find and fix that problem. Here I am again driving this Death Trap Lemon and my radio finally comes in, so I bring my car in on Saturday and they put my radio in and call me and tell my car is ready to be picked up, I go pick up my car and drive home, enjoy the rest of my weekend and head to work monday. Tuesday arrives and I find these tiny clips on my car mats, then I notice all of my bottom trim is hanging off my car, so I call Volkswagen asking why they didn't tell my they broke all of my bottom dash trim and why they didn't replace the trim as they told me they did, they responded begrudgingly that they only replaced my top trim and didn't replace the bottom trim and that they couldn't tell me exactly why they didn't tell me they broke all of my bottom trim, I asked in return out of curiosity and pure frustration why during a global pandemic did they leave latex hand prints, and greasy paper towel all over my dash every visit and not detail my car? They responded that Volkswagen canada doesn't detail the inside of your car during services and the mechanic should of left no trace he was there (which he didnt). Now I'm waiting a possible 4 plus weeks for new trim.
So my new trim comes in and we get it put on my car and guess what, days later my new radio overheats again! So back to Volkswagen we go. They replace the radio again and return my car to me, 26 days later my radio overheats again!! So now Volkswagen orders a 4th radio from German telling me that they are ordering one with a internal fan. So my radio arrives and Volkswagen tells me that apparently the radio never had internal fans, and there's nothing they can do about it. About 2 months goes by and my radio of course overheats. So I go in for my appointment and I ask them after the oil change and service not to put another radio in as I'd like to get a second opinion....
(I apologize in advance for the language that they used)
David Bui comes out of his office and immediately says, "you know what, take your f****** keys and piece of s*** car never come back" I ask: why are you getting so mad, I'm entitled to getting another opinion on my car, I don't understand why you're freaking out. The parts manager asks me, why are you even here Mason? I reply: because I have an oil change booked, and a service, and your supposed to be looking at my radio. He responds " look, we already replaced your radio 4 times, we're not working on it anymore, and if you want a 2nd opinion you're basically telling us we aren't doing our jobs and we're here to fix cars ok?" I respond: then why haven't you fixed mine!?
The David Bui once again starts screaming at me to get the F- out and never come back again.
Horrible service and incompetent Service&Parts employees - J D
Courtesy shuttle arrived 50 minutes later then scheduled. The supervisor told me there was only 1 driver who was picking up a person at Bridgeport station. The driver arrived alone. The supervisor called the driver. The driver put him on speakerphone. The supervisor told the driver about the second driver that went to pick up some other customers. So there were 2 drivers to begin with.
It took me 1 hour 45 minutes to get to Cowell VW.
Worse Service and refusal to fix what they have broken - Nolan1
Without a doubt the most pathetic experience ever at an attempted tune up!!!! We took our VW Jetta in for a routine Service we were told if we waited it would take an hour, we waited after an hour they told us our car was not ready and offered a trip to a local place to eat which we accepted.....Long story short after being stranded (as they had no car to pick us up) they managed a pick up half an hour after we called. Got back the car was still not ready, eventually we were told the car was ready, it had not been washed and the initial problem (side light out) could not be fixed as it was broken and could not be fixed under warranty....We pointed out the only person to touch it was the Service person, their response was it will cost you two hours labor + the price of parts (I will be returning there to contend this at the Weekend)....BUNCH OF MONEY GRABBING COWBOYS!!!!! AVOID THIS SERVICE AREA LIKE THE THE PLAGUE!!!!!
Recently I guided a friend of mine to a Golf Sportwagen... - Mike W.
Recently I guided a friend of mine to a Golf Sportwagen at Harbourview . The trade in transaction was very uncomplicated and without pressure. Sean (the dealer principal ) was nice enough to have a chat and Sean in sales sealed the deal . This is still a family run business and it really shows . Subsequently I have just had a service of my own Golf R and found that end of the operation to be at least as efficient and welcoming. Thanks to Iain and Jay . I rate this place as amazing , almost like a bygone era .
Unbelievable Service - Nav
Unbelievable customer service. Extremely happy with my Jetta and they went above and beyond to ensure that I got the best deal possible. Extremely happy with my purchase
Awesome Service Department - hiroanz
The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.
Yogesh is a very nice person he is a great person to deal... - Mehdi
Yogesh is a very nice person he is a great person to deal with he always treats you well I had a problem with my Volkswagen Golf 2015 and he fixed it in minutes.
Do not trust the Certified PreOwned promise. Less than a... - Cheryl
Do not trust the Certified PreOwned promise. Less than a month and we’re having issues. Asked for a full re check when we had to take the car in the first time. Refused. Now it’s back a second time. They loan you a vehicle half the size of your own with absolutely no attempt to be helpful.
Very Good! - JoMax
Appreciated the service being completed within estimated time, and the service Tech's (Jason G) extra
helpfulness, noting his input on my paperwork, and replacing burnt out running lite. The problems were solved 1st time around.
Excellent service and friendly staff was very... - noahs_mac032163roflood
Excellent service and friendly staff was very helpful.resolved my car’s issue restored my faith in Volkswagen.all in all a very pleasant experience
Had rear brake service that had original brakes with... - Angry customer
Had rear brake service that had original brakes with 210,000km all highway. So definitely needed doing. But yet didn’t recommend changing Calipers at the same time. They replaced pads and rotators. Just over 3 months later calliper went and they say pads and rotator or down to nothing. so now after 4 years of having same rear brakes. I have to do the back pads, rotators and calipers brakes again after 3 months. Think there technicians need a refresher course in replacing brakes.
Awful business! I had my Westfalia in for service... - gritchie
Awful business! I had my Westfalia in for service recently, well it was in the shop they backed it into something and caused quite a lot of cosmetic damage. They didn’t even offer to fix the damage let alone check the security cameras to see what happened. Never doing business here again. Beware!
Rob is by far the best sales person! I bought two cars... - Stephanie.star01
Rob is by far the best sales person! I bought two cars from here and I have been very satisfied!! Great dealership and top of the rate customer service!! Thank you Rob!!