27 British Columbia Volkswagen Service Centres

I wanted to thank Doug in service for his care and... - roscidpenelope64

I wanted to thank Doug in service for his care and attention. Since my husband died I have had no one that can help me with concerns I have with my car and I have been so lucky to have Doug there to explain and make recommendations. He has helped with several problems that required a looking outside the box to solve. He is very patient when explaining what is needed and the costs. Thanks Doug for giving me someone to trust

I had a issue with my 2013 VW Passat TDi with oil... - dennisb370

I had a issue with my 2013 VW Passat TDi with oil consumption, and I was dealing with Yogesh Prasad (fixed operations manager) I have to say how nice he was to deal with and going out of his way to help solve the issue. Just nice to deal with someone who actually cares and wants to help resolve a problem. Will definitely go back for any future service

Customer service was horrible in regards to an individual... - family14b

Customer service was horrible in regards to an individual who is medically exempt from wearing a mask. No options were given to work with the customer. Un-educated in this pandemic. Sad to see people being so ruthless

I used to be very fund of this dealership as I had two... - JDS

I used to be very fund of this dealership as I had two vehicles VW Tiguan that I acquired from VW and the car and service was amazing. But then the big issues started when I leased the first VW Atlas Cross Sport. I have been driving the car for over 1 year (17k miles on it) but for some reason I have been having more issues with this car than all the cars I owned in my lifetime. My new routine has become to schedule an appointment every 3-5 weeks with VW Vancouver. Today is the 6th time me dropping of my car to have again something fixed. The service team is great at their job but I can’t say the same from the sales team or the dealership at all. Due to having multiple problems with the car I have asked that someone from sales/management reach out to me to find a solution about replacing the car. It is ridiculous that a brand new vehicle has been in the shop multiple times. I would understand if it was a old vehicle but no it’s brand new. I called their sales team a few times leaving messages and talking to reps to call me back but nothing. They will only call you when there is money to be made. Their excuse is that my lease is only 1.5 years in and they can’t get me out of it. I didn’t ask to get me out of a lease but just to replace the vehicle as I can’t come into the dealership every 4-5 weeks to get yet another issue fixed with the car. I have brought up my concerns multiple times with, sales, service and finance but they just brush it off and say it is what it is. That’s not called customer service and that doesn’t resolve my issue. I am just frustrated and angry with the dealership and will for sure use another dealership going forward and maybe finally say goodbye to VW after my lease is over. I hope they learn not to treat a loyal client of over 12 years like this after this post.

Had my 2020 tiguan in for a engine vibration concern (... - Sven

Had my 2020 tiguan in for a engine vibration concern ( you can feel it in the floor, seats and steering wheel). I was told that it was inherent of these cars and that there is nothing they could do. I bought it new from them and it didnt vibrate when I drove it off the lot, or I wouldnt have bought it. Everyone that ive shown it to there acknowledged the vibration and just shrugged their shoulders. I feel completely left out to deal with a issue on my $52000 Vehicle with only 23000 kms on it and was even charged $193 for my trouble."its what you signed for" is what the guy behind the counter said. The vehicle has a full warranty btw. Ive purchased 4 VWs from this dealership and have had all of the maintenance taken care of at this dealer. I live in white rock and still would drive the cars all the way out to abbotsford to have them taken care of. I was so taken back by the service that I took my name off the wait list for a ID4. I dont think I'll be recommending anyone nor will be doing business with them in the future.

Friendly and helpful - Gwmp43

In twice for warranty work , fast and friendly service . front desk helpful , provided ride to mall and pickup when job done. Heartily recommend for repairs .

Evades warranties by stalling with excuses until legal... - VWown

Evades warranties by stalling with excuses until legal action is discussed. I’d highly advise to show elsewhere and I’ve been a very owner for life. The

Since my last Review (5-Star) in 2020, I see a couple... - DanKyle

Since my last Review (5-Star) in 2020, I see a couple more Reviews on here that are 1-Star. I find that amazing, and disappointing. Even more, I cannot believe some aspects of the stories - especially the supposed behavior of Staff. I regularly deal with all the named persons in here, and have dealt with them for years. I simply do not believe what has been related about them: a "mixed" Review would be understandable since vehicles are a highly emotional matter for most, and purchases a major investment with repairs often expensive. That VW cars might have some faults is also expected as normal for any manufacturer. Perhaps also, customers are just a bit stressed lately with all the pandemic issues too. But I have never even seen the Staff even react FIRMLY to any customer, and I have spent hours and hours at this dealership. I have no connection, personal or otherwise, with CV VW, but anyone is welcome to contact me at any time to verify that this is an independent comment (Cell: 250-650-1511) because I feel strongly that this dealership is exceptional, and the service staff especially are well above average. DAN

I've been with Cowell since 2005. Probably one of the... - raymondwilburwong

I've been with Cowell since 2005. Probably one of the best VW dealers in Lower Mainland. Cowell service has been reliable, open and decent, and dependable all this time.

I don't know how a service department of a a major car... - Nic

I don't know how a service department of a a major car manufacturer can run business the way gold(rusted)key choses to do it. Peter saieva (service manager)will treat you in a polite manner ,like you've been born a day before stepping in to the service. And of course is the customer's fault in he's obtuse view! Don't have to trust my review. Learn the hard way. Take your car for a simple oil change, make sure you double check their work and try to get them to admit fault and stand behind the sub-par work they do.

Recently I guided a friend of mine to a Golf Sportwagen... - Mike W.

Recently I guided a friend of mine to a Golf Sportwagen at Harbourview . The trade in transaction was very uncomplicated and without pressure. Sean (the dealer principal ) was nice enough to have a chat and Sean in sales sealed the deal . This is still a family run business and it really shows . Subsequently I have just had a service of my own Golf R and found that end of the operation to be at least as efficient and welcoming. Thanks to Iain and Jay . I rate this place as amazing , almost like a bygone era .

Unbelievable Service - Nav

Unbelievable customer service. Extremely happy with my Jetta and they went above and beyond to ensure that I got the best deal possible. Extremely happy with my purchase

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

Do not trust the Certified PreOwned promise. Less than a... - Cheryl

Do not trust the Certified PreOwned promise. Less than a month and we’re having issues. Asked for a full re check when we had to take the car in the first time. Refused. Now it’s back a second time. They loan you a vehicle half the size of your own with absolutely no attempt to be helpful.

Words experience ever with service, they didn’t fix the... - Carlos

Words experience ever with service, they didn’t fix the noise that my car have, I payed 550 bill and my car wasn’t even washed, I would highly recommend never go to this dealership service !! I’ll never come back here!!

Very Good! - JoMax

Appreciated the service being completed within estimated time, and the service Tech's (Jason G) extra helpfulness, noting his input on my paperwork, and replacing burnt out running lite. The problems were solved 1st time around.

Very pleased with the service. I have had service done on... - 50s.kids77

Very pleased with the service. I have had service done on my Volkswagen over the past 4 years and they have been up front about all the issues and repairs.

I had my vehicle go in for a warranty repair as I had my... - Natasha B

I had my vehicle go in for a warranty repair as I had my injector 1 fail. First of all, they broke a clip on the intake manifold and it was never recorded and I was not advised. Secondly, there was a wire repair that was not completed correctly and was fixed with electrial tape rather than the proper take for wiring. I was only aware of these problems because I brought my vehicle in for a oil change and they were the ones that found these issues. I brought it to the attention of the service advisor Matt as the manager was not in and he tried to blame the other dealership when it was a intake manifold I had paid for and they had worked on and no one else had touched. Then he proceeded to be condescending and called me "honey". This was absolutely insulting and should not ever be said to a customer. I would not recommend this service department to anyone unless you want to be talked to in a degrading way and have poor work done on your vehicle.

Awful business! I had my Westfalia in for service... - gritchie

Awful business! I had my Westfalia in for service recently, well it was in the shop they backed it into something and caused quite a lot of cosmetic damage. They didn’t even offer to fix the damage let alone check the security cameras to see what happened. Never doing business here again. Beware!

Rob is by far the best sales person! I bought two cars... - Stephanie.star01

Rob is by far the best sales person! I bought two cars from here and I have been very satisfied!! Great dealership and top of the rate customer service!! Thank you Rob!!