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Easily and by far the nicest and most helpful service... - Kris
Easily and by far the nicest and most helpful service team ive had to date. Always courteous and keep you informed throughout service. Answered every question without missing a beat, could not recommend enough
What a great place, I bought my Volkswagen Atlas earlier... - Shobhit Dixit
What a great place, I bought my Volkswagen Atlas earlier this year from this dealership and just got my second service done. From sales, customer service, vehicle service, parts department, service manager all of them are great.
I never liked getting my regular service done from a dealership because I always felt they charge you more than you want. But NL Volkswagen have changed my mindset. Both my wife and I are extremely happy everything.
Professional, timely and Organized. Drove in to an... - stokes
Professional, timely and Organized.
Drove in to an inviting clean atmosphere. Greeted and written up in time for my uber out of there. Informed of the costs upfront and updated when ready to go...earlier than expected.
Alexandra was very professional and upbeat!
All around Excellent Experience.
Brought my vehicle in for Seasonal Tire Swap today. Both... - Mhvns
Brought my vehicle in for Seasonal Tire Swap today. Both the Service Advisor Rhonda and Service Manager Holly were great/very knowledgeable. Overall great service. Would highly recommend Southgate VW Service.
Absoulutly rude service department person .Bought 2 new... - respect
Absoulutly rude service department person .Bought 2 new cars here will never recomend this dealership to anyone . Very Rude staff. In the service department . Benn hung up on twice and rudley spoke to .They will not fix warrenty work on sons car it keeps getting pushed aside
Ridiculously rude staff, they're currently holding my car... - danikaalexandra
Ridiculously rude staff, they're currently holding my car I didnt even purchase from them hostage. Unreasonable and insanely ignorant. They're at fault for lending me a vehicle while they fixed mine, now due to an accident they wont answer my calls, they refuse to work with me. Say hello to a lawsuit Norden.
Unfortunately i have to rate one star cause the option to not give a rating isnt allowed.
Incredible service - Matt Sellers
The service is incredible.
I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.
First class work done by first class people. I... - dwight b.
First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.
I have been a customer at the service department for many... - Bergan
I have been a customer at the service department for many years. arrived at dealership at 4pm on Saturday with a serious issue that makes my car undriveable. Service department was closed so spoke with general manager and arranged to leave car for them to look at on Monday. I asked him to please loan me a car to get through until Monday because I am alone and have no one to call for a ride or help. He said he had no access to service loaners and would not help me. It is so disappointing when someone has the ability to do a kindness but will not. Time for me to find a new brand and dealership. Such a missed opportunity.
This shop knows how to do business -knowledgable and skilled - Happy Customer
Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.
Lied to - Fiona
A few months ago I was having issues with my key fob and went in to get a replacement battery for it. The Parts guy seemed very helpful and replaced the battery but with a battery that was not new out of a packet. This seemed odd. I was charged a small fee. A week later it was not working again so took it back in and was told I needed a new key fob. An expensive purchase. I went home and “you tubed” how to change the battery. It was fairly long winded but I did it. No issues since then.
Was there yesterday to ask for help finding my block... - sher
Was there yesterday to ask for help finding my block heater cord. Gal would not open the bay door because it let's out all the heat. So she asked me if I bought it new? No I said. From us? No I said. She was now standing with her arms folded in front of her. And I said I also have a recall notice. She said oh that's the shift lever, that's minor no big deal. But didn't want to book me an appointment. I asked is it normal to not have a cord? She said you might have to buy one! This service person was a joke! I don't recommend this Volkswagen service department.
They Just Don't Care - Going To Another Dealership
Apparently their business is doing so well that they recommend ppl to go to Jiffy Lube for any kind of service as they don't have time or staff for smaller issues.
Good Help Is Just So Hard To Find These Days, The Same Can Be Said About This Dealership!