About Us
Copyright 2019 DR Media Holdings, LLC
Dealer Panel | Are you a dealer? Learn more
Search
Back

South Centre Volkswagen - Service Centre

3.7

21 Lifetime Service Reviews

11527 29 Street Southeast, Calgary, Alberta T2Z 0N4

21 Reviews of South Centre Volkswagen - Service Centre

Sort by Write a review
October 02, 2018

"Always great service!"

- JenMurray

I backed my Touareg into my TINY garage on Monday, and the left side had paint scratches on it. It looked BRUTAL. I brought it down to SouthCentre VW on Tuesday afternoon without an appointment and Josh (so sorry, I don't know his last name) came out to inspect the damage. He said for me to leave it with him, and he would see what he could do. I went to the lounge and had a coffee. In less than a half hour, Josh came back with what looked like a brand-new vehicle. All the paint was removed, and he washed it for me. I could have cried - it looked SO good. I asked him how much I owed him, and he said "Not one thing!" I absolutely love the service I get at this location. Every one is always so top-notch and friendly, but I just have to give a big shout-out to Josh because he really did go above and beyond for my Touareg. This isn't just a one-off either....in July, I took my Touareg in to get a little strip of my 3M protection replaced, and Josh did it fast and cheap. Always so happy with service here!! Great people!!!!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Josh
September 11, 2018

"poor followup"

- becky

I recently had a auto car starter installed and did not feel completely satisfied with what I got. It was difficult to reach anyone with out playing phone tag , when I voiced my concern I was told someone from the service department would contact me but that never happened. I am not very happy with the service or followup of concerns.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
unsure of names I did speak with someone in parts who was contacted me and was very understanding but then he put my concerns forward to the service manager who never contacted me
May 18, 2018

"The best"

- Glo

I cannot imagine going anywhere else or buying anything else besides a VW. I’ve been a customer since 2000 when I moved here. The customer service is always top notch and Matt Low is outstanding! He always makes me feel like I’ll always get the absolute best service. My cars are always fixed and ready on time. I would recommend SSVW to anyone!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Xin Chen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brad Leggett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Matt Low
May 18, 2018

"Service experience"

- Michel M

I am always treated like a valued customer at south center VW. My last visit was no exception, Matt Low was his usual pleasant service person and gave me some great advice that save me money.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matt Low
July 17, 2017

"HORRIBLE CUSTOMER SERVICE"

- NoMoreVWDealers

I took our 2008 VW Bug into this dealer for a LUBE OIL FILTER. it was booked the friday before for 830am monday july 17. I aksed the service writer CHAD to confirm my price taxes in. HE SAID $110.00 Taxes Included. He said 60 to 90 minutes for the oil change. He tried to sell me a cabin air filter while I checked in the vehicle. I said no, so his attitude changed immediately towards me. 2 hours later still no call from the dealer. When I arrived, vehicle was parked and finished. CHAD was busy chatting with the other service writer when I walked in. I asked him why I didnt get a call, and he said the order just got to his desk.TOTAL BS. Then he tried to add another $10 bucks to the service bill. Thats when I got the manager involved. I paid the amount I was quoted and notified them that this "glowing review" of their customer service, would be published. WORST TREATMENT EVER. NO LONGER A VW CUSTOMER. CAR IS FOR SALE !!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
CHAD DESROSIERS
August 21, 2016

"Buyer Beware!!"

- jamiew11

Our purchase experience with the dealership was good we bought two cars within a 4 month period, the issues begun once we had to take our cars in for service...our second car we bought had damage to it that the dealership tried to cover up and when we called them out on it we were basically told too bad...after many emails and phone calls eventually they agreed to "fix" it...still not 100% but not much more we can do ourselves...the latest is our screen cracked on our touchscreen entertainment system and have been told it's not covered by warranty...somehow when you touch your touchscreen and it cracks without any force behind it they still consider it outside forces...not only did they treat us like we took a hammer to it but did nothing to help us out and put information now into the vw system that it was caused by us on purpose so no dealership will even help us out...I've heard nothing but bad things about this dealership and I thought everyone else was wrong since we had such a great experience buying our vehicles...will NEVER go there again for anything!!! AWFUL!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Wilson Mah
September 08, 2015

"Don't back their service work"

- Matt YYC

I had my timing-belt and water pump replaced 1,5 years and under 20,000 km ago. The water pump is now leaking and they don't back their work more than 12 months, even though the life expectancy of such item is far greater than this. Very unaccommodating and poor service. Why take it to the dealer if they don't back their parts or work for a reasonable time.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service manager (Alice)
July 18, 2015

"Stellar customer care"

- Beniah

We just purchased our 2nd Eos from SCV. This is the first time we have ever repeated type of vehicle and dealership, in 35 years of buying vehicles. Why? such great service in the sales, finance and service centres. Jack and Wilson for helping us find and get our beautiful new Eos, maybe the last to come here. Justin for working out the financing and protection packages. To the service department, even though we had some electrical issues and frustration with our first Eos, you all dealt with us with us professionally and patiently. Thank-you, that is why we came back and will remain. Besides just loving our convertable and the way VW drives.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Justin in finance, Alice and all the service staff., Wilson Mah, Jack Barbier
February 17, 2015

"Prompt and very helpful service!"

- David

Matt and the South Centre Volkswagen dealership were very friendly and helpful. My new car unfortunately received some scratches from a brush at a local carwash, and South Centre Volkswagen did a fantastic (and complimentary!) job in buffing the car for me. I should further add that they took care of my car promptly and without appointment. Matt was also available to help me figure out the ideal climate settings in my car (resolving some window-fogging issues). Thanks again!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
July 26, 2014

"SCAM ARTISTS"

- sasingla

I recently moved my 2006 Jetta from Kelowna to Calgary. I went to South Centre VW because they were rated overwhelmingly positive on Google Reviews. Little that I know I almost became victim to the biggest fraud in my life. I My vehicle failed inspection for the following reasons (without tax and Miscellaneous fees): Front Brakes at 4MM - $500 All 4 tires uneven wear and weather cracked- $650 Waterpump Leaking - $807 Passenger Side Airbag Igniter Fault - $900 Wheel Alignment - $190 Both Front reflector lights bulbs burnt out - $100 My total quote to fix all of these issues was just under $4,000 (about the Black Book value of my Car). I almost said yes to for them to fix it, but I thought something was off here...so I told to hold off and the following is how these issues got resolved. Front Brakes - Although they were adamant they will not pass the inspection without new brakes, the legal requirement for Out of Province Inspection is 3MM. Result - Currently need to replaced, will do in next couple months. Cost - $0 Tires - I took my car to OK Tire and 3C Car care centre. I went to my dad's tire guy at OK ready to pay him for new tires. He did a full inspection, although I was willing to pay him, he insisted that the tires had even wear and two years left on them. He even gave me a written notice that these tires are fit for inspection. 3C Car Care centre also confirmed that the tires are in good shape and passable for all regulation. Result - Will wait two years. Cost - $0 WaterPump Leaking - This was one part of the inspection they did right, but they missed the broken holders, and cracked serpentine belts. I didn't trust the dealership here but took it to my old Kelowna VW for repair at fraction of the cost. Result - Replaced Cost - $1,094 (with the missed repairs including tax.) Passenger Airbag - They insisted that my passenger Airbag had to be replaced @ $900. Turns out there was a recall on the vehicle (which you'd assume VW dealership would know about). The problem was with just the connector underneath the seat which took an hour of labour. VW Kelowna fixed this for Free and told me that replacing the airbag wouldn't have done anything to get rid of that airbag light. Result - Connector Attached. Cost - $0 Vehicle is pulling to the right - My OK Tire guy said it was unlikely because the wear on the tire was so EVEN!! Not going to bother with scam report. Result - Did/will do nothing. Cost - $0 Both Front Reflector Bulbs are burned out - No bulbs are burnt out. Nothing needed to be done. Result - All lights functioning Cost - $0 The worst part of this experience was that I paid them $160.55 for this report and drove 30KM's out of my way to get there...only a real scam artist can get away with that. I can't believe I trusted them off google reviews. I will also be reporting South Centre to Better Business Bureau and writing reviews in other key places... I have full documentation of the scam South Centre try to pull off. If anyone needs proof email me @ sasingla@gmail.com

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Josiah Alleckna
1
1 - 10 of 21 results