friendemic friendemic

I purchased the ID 4 from the dealer after waiting 14 months with a scratch in the door and a bad headlight, the car stayed at the service for a long time to paint and waited for over a month without hea months with a scratch in the door and a bad headlight, the car stayed at the service for a long time to paint and waited for over a month without headlight until they got one to replace, happy I did not get into accident or tickets, sales people did not know how to work the car system and did not have enough experience. Finance is rude and does not smile. She treated us with no respect. The car had issues with the axles. It was sent four times for repair and has never been repaired. Finally, the service said I needed to change the tires for almost $1500, and the car remains unrepaired. Finally, I hired an attorney to file a lemon law. The factory paid off the car, and they paid me back for all my troubles. General manager when asked to reach me he first profiled me in social media before calling me, very bad More

by MSAMMOUR50 Verified Customer Verified Customer

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It is always awesome to work with David and the Dirito Brothers Team! They are efficient, easy to work with, responsive, and friendly. I called David at midday and drove off in my new leased car that afte Brothers Team! They are efficient, easy to work with, responsive, and friendly. I called David at midday and drove off in my new leased car that afternoon! I am very grateful to David for his helpfulness and I know that he gets me the best deal out there. Thank you! More

by JMONTAQUILA Verified Customer Verified Customer

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fine fine dealership and staff. most appreciated courtesy and thoughtfulness and concern for doing things right. Ownership highly praised. thank you always. most appreciated courtesy and thoughtfulness and concern for doing things right. Ownership highly praised. thank you always. More

by SASS Verified Customer Verified Customer

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Kevin and the entire staff of Dirito Brothers Walnut Creek are incredible. They always put the customer first. The service is done impeccably and always on time. See you next year. Creek are incredible. They always put the customer first. The service is done impeccably and always on time. See you next year. More

by LINNAA47 Verified Customer Verified Customer

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The service was excellent got the car done in good time very professional was very helpful and happy with very knowledgeable of what's going on with the vehicle very professional was very helpful and happy with very knowledgeable of what's going on with the vehicle More

by jdfoster27 Verified Customer Verified Customer

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Fast professional service. Knowledgeable and informative. Attentive, precise and convenient. Clean, comfortable environment, showroom and waiting area. Knowledgeable and informative. Attentive, precise and convenient. Clean, comfortable environment, showroom and waiting area. More

by LENLAURO Verified Customer Verified Customer

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I am very pleased with the service I received. I negotiated a better price. It was done quickly I negotiated a better price. It was done quickly More

by GPETRARU Verified Customer Verified Customer

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When dropping off my car I wrote down the things I was there for. Screen black in CarPlay, recall, and several error codes. Also I told them I needed my car back by 3. I had a hard time getting in contact there for. Screen black in CarPlay, recall, and several error codes. Also I told them I needed my car back by 3. I had a hard time getting in contact with Miranda to check in on the stat of my car during the day. At 3 she finally text me saying my car would be ready around 4:30 and didn’t tell me anything about the error code stats. Even upon pick up she didn’t tell me about the error codes. I don’t recommend Walnut Creek VW to anyone I care about. This isn’t the first time we have received poor customer service here More

by SARAH Verified Customer Verified Customer

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Friendly staff at all levels. The employees like working there. Quick service and upfront about the process The employees like working there. Quick service and upfront about the process More

by STEVEVOSS1 Verified Customer Verified Customer

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Everything was great thank you for the phenomenal service. And lounge was nice to watch TV and work. With water and coffee available. service. And lounge was nice to watch TV and work. With water and coffee available. More

by PARTHIS23 Verified Customer Verified Customer

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