Zachary Yachimec

I had purched a used 2018 f150. At first the team seamed great. Patrick and Joe where my sales team. After one week of having the truck. I had a random missfire in the truck. I At first the team seamed great. Patrick and Joe where my sales team. After one week of having the truck. I had a random missfire in the truck. I was quite unhappy with this, brought it back to the dealership, spoke with my sales team and was told from the service department it shouldn't happen again.. Another week gose by and the random miss fire happened again... not happy At this point I'm very unhappy. Expressed my concerns with kristain the service manger. He expressed how sorry they where and that they will do everything they can to address the issue. My truck was then picked up from my home with a full tank of gas that I just filled. After some time they finaly found the issue. The truck was sold to me with Bad high output fuel injectors. After this was fixed the truck was brought back to my home. The next day i went out to my truck to see how it was running and come to find out that they used over a half tanks of gas to do there road testing and did not bother to fill it back up and that my windshield had a big Crack in it. Witch it 100% did not have a crack or rock chip at all when they picked up my truck. Once again I called the service manger Kristiana and explained to them that there was not a Crack in the windshield when they picked it up and they need to replace my windshield. This is before driving it and after testing the truck out, i was getting a very odd vibration in the cab of the truck and the steering wheel, at this point. I was extremely unhappy. Again expressed my concerns and was assure that the windshield would be replaced and they would look into the vibration issue. Once again they had my truck for almost another week before finding the issue. This time it was a bad drive shaft... I was told they will do everything they can to make this right to me. They filled the gas tanks and sent me a receipt before doing all there test driving to make sure they fixed the issue THAT WAS MISSED IN THE FIRST PLACE and used over 450kms of gas to ensure the issue was fixed and did not replace it.... After them fixing this. I was told my truck was ready to be picked up. I now have to go to the dealership and pick up my truck as they would not drop it off back to my house and come to find out again they did not fill the gas back up, after there techs did there road testing. Witch they used over 600kms of gas at this point.... I asked to speak with Kristian the service manger. He came up to me with a very poor attitude and said. Mike we fixed your truck and replaced your windshield witch he believes they did not do. then tells me WITH A VERY DISRESPECTFUL ATTITUDE. We are not filling your truck up with gas at all. Ok. I said thats hows this is going to go ? He replied, yes I left the dealership again not happy at all I do not understand how big west ford thinks it's ok to do all this road testing on the customer dime when they messed up and it's ok not to refill the gas they used to fix there mistake of misdiagnosis's on my truck. not once, but twice As a customer that spends over 40 000$ on a 2018 f150 lariat. I expect better service then this from big west Ford. 100% do not buy anything new or used from this dealership. More

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Friendly staff, Brett and Janie were great. They made everything easy and quick. Really appreciate it, we’ll be back. They made everything easy and quick. Really appreciate it, we’ll be back. More

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Amazing experience with Big West Ford! ! Ryan was great to work with. He was honest and upfront with all the information. I highly recommend. ! Ryan was great to work with. He was honest and upfront with all the information. I highly recommend. More

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Ryan was fantastic to deal with. He was personable, funny, and knowledgeable. He took care of arranging for all the necessary maneuvers we had to make in order to buy two vehicles. I He was personable, funny, and knowledgeable. He took care of arranging for all the necessary maneuvers we had to make in order to buy two vehicles. I would recommend Ryan and Big West to anyone needing to purchase a new Ford. More

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Amazing and genuine experience. I had fun and my salesman was funny! Thanks Big West Ford. I had fun and my salesman was funny! Thanks Big West Ford. More

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Noah was good, it was raining and the wipers worked. Coffee was good, trucks nice Coffee was good, trucks nice More

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Mike was hands down the best Salesman I’ve ever dealt with, he owns a 5 l f150 and answered the things that the Ford website didn’t cover like towing and mpg with the 5.0. Also he arranged delivery to my with, he owns a 5 l f150 and answered the things that the Ford website didn’t cover like towing and mpg with the 5.0. Also he arranged delivery to my home in Grande Praire Ab and saved me the hassle of a long return Edmonton trip. The truck showed up at my door! I would give Mike 6 stars if they allowed it but only can choose 5. Mike took every call explained a ton of things different from my old 16 eco boost to now. An very dedicated professional who knows his stuff and is easy to relate to. I’m very thankful for Mike and Big West for making it so easy to get into a great truck with the options I wanted. Highly recommend getting in touch with Mike prior to buying your next F 150 to get the best advice. More

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Everything with the signing process, to picking up was very easy and the team was quick to help and make us feel at home. very easy and the team was quick to help and make us feel at home. More

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We had a slow start,because of Wizard lake marine. finished really strong and Zeno made my wife feel comfortable overall at least 6 stars Rory & Tracey finished really strong and Zeno made my wife feel comfortable overall at least 6 stars Rory & Tracey More

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Very clean and friendly and I would refer people to buy a vehicle from the dealership. vehicle from the dealership. More

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