Sam Kabbani

I had purched a used 2018 f150. At first the team seamed great. Patrick and Joe where my sales team. After one week of having the truck. I had a random missfire in the truck. I At first the team seamed great. Patrick and Joe where my sales team. After one week of having the truck. I had a random missfire in the truck. I was quite unhappy with this, brought it back to the dealership, spoke with my sales team and was told from the service department it shouldn't happen again.. Another week gose by and the random miss fire happened again... not happy At this point I'm very unhappy. Expressed my concerns with kristain the service manger. He expressed how sorry they where and that they will do everything they can to address the issue. My truck was then picked up from my home with a full tank of gas that I just filled. After some time they finaly found the issue. The truck was sold to me with Bad high output fuel injectors. After this was fixed the truck was brought back to my home. The next day i went out to my truck to see how it was running and come to find out that they used over a half tanks of gas to do there road testing and did not bother to fill it back up and that my windshield had a big Crack in it. Witch it 100% did not have a crack or rock chip at all when they picked up my truck. Once again I called the service manger Kristiana and explained to them that there was not a Crack in the windshield when they picked it up and they need to replace my windshield. This is before driving it and after testing the truck out, i was getting a very odd vibration in the cab of the truck and the steering wheel, at this point. I was extremely unhappy. Again expressed my concerns and was assure that the windshield would be replaced and they would look into the vibration issue. Once again they had my truck for almost another week before finding the issue. This time it was a bad drive shaft... I was told they will do everything they can to make this right to me. They filled the gas tanks and sent me a receipt before doing all there test driving to make sure they fixed the issue THAT WAS MISSED IN THE FIRST PLACE and used over 450kms of gas to ensure the issue was fixed and did not replace it.... After them fixing this. I was told my truck was ready to be picked up. I now have to go to the dealership and pick up my truck as they would not drop it off back to my house and come to find out again they did not fill the gas back up, after there techs did there road testing. Witch they used over 600kms of gas at this point.... I asked to speak with Kristian the service manger. He came up to me with a very poor attitude and said. Mike we fixed your truck and replaced your windshield witch he believes they did not do. then tells me WITH A VERY DISRESPECTFUL ATTITUDE. We are not filling your truck up with gas at all. Ok. I said thats hows this is going to go ? He replied, yes I left the dealership again not happy at all I do not understand how big west ford thinks it's ok to do all this road testing on the customer dime when they messed up and it's ok not to refill the gas they used to fix there mistake of misdiagnosis's on my truck. not once, but twice As a customer that spends over 40 000$ on a 2018 f150 lariat. I expect better service then this from big west Ford. 100% do not buy anything new or used from this dealership. More

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Brett was courteous, attentive and easy to work with. Everyone at the dealership was friendly and happy to help, from management to finance and parts. Everyone at the dealership was friendly and happy to help, from management to finance and parts. More

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No back and forth, they gave the best price right off the hop. Definitely recommend and will use for future purchases hop. Definitely recommend and will use for future purchases More

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Zeno was really great and just kept me in the loop enough on the vehicle I had been trying to figure out what I wanted to buy. He was great and always responsive. He helped me through the purchase process on the vehicle I had been trying to figure out what I wanted to buy. He was great and always responsive. He helped me through the purchase process and was just solid to deal with. No high pressure sales. If I could score him higher, I would! I would definitely recommend him to my friends. More

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Everything was great. Very professional. I would buy here again and tell others to come here Very professional. I would buy here again and tell others to come here More

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Brett is very knowledgeable and extremely helpful. He made the purchase of my new car an excellent experience. 100% recommend Big West Ford. He made the purchase of my new car an excellent experience. 100% recommend Big West Ford. More

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Amazing and genuine experience. I had fun and my salesman was funny! Thanks Big West Ford. I had fun and my salesman was funny! Thanks Big West Ford. More

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I cannot say enough great things about Ryan and his exceptional customer service. I came in to purchase a vechile and he made it so simple with his “can do” attitude. He listened to my needs and met ea exceptional customer service. I came in to purchase a vechile and he made it so simple with his “can do” attitude. He listened to my needs and met each and every one of them. I am for sure recommending him and the team at Big West Ford. Love it!! Thank you so much. More

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After visiting many dealerships, I finally came across Big West Ford. Sam was super helpful along side my salesmen Ryan. They worked so well to get me the best possible deal. I have zero regrets walking i Big West Ford. Sam was super helpful along side my salesmen Ryan. They worked so well to get me the best possible deal. I have zero regrets walking in to this place and I’ll forever be a loyal customer. Thanks Sam! More

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Working with Brett was an absolute pleasure! Brett is extremely patient, I never felt pressured to make a decision, and most importantly, was very professional guy who knows the car business in Brett is extremely patient, I never felt pressured to make a decision, and most importantly, was very professional guy who knows the car business inside and out. Brett stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to him if you are considering buying a new or used vehicle in the future!! I know that I'll be heading back whenever I need a new vehicle. More

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