Yvonne Russell | Page 178

Tire change and wheel balancing Yvonne has been a wonderful service advisor. He did meet the SLA of <= 2 hours for both service. But, could have offered discount on tire prices or la Yvonne has been a wonderful service advisor. He did meet the SLA of <= 2 hours for both service. But, could have offered discount on tire prices or labor charges. More

by pacslaks Verified Customer Verified Customer

Report | Print

Awesome! In simple words -Best customer service provided by Yvonne Russell. The service team recommends only what is needed and and the staff is extremely cour In simple words -Best customer service provided by Yvonne Russell. The service team recommends only what is needed and and the staff is extremely courteous and professional. Great Team Work! More

by metakris Verified Customer Verified Customer

Report | Print

Excellent and friendly service. Yvonne provided excellent and friendly service while we waited for our vehicle to be serviced. Service was quick and high quality. Purchased the veh Yvonne provided excellent and friendly service while we waited for our vehicle to be serviced. Service was quick and high quality. Purchased the vehicle at this dealership. More

by Larry Verified Customer Verified Customer

Report | Print

Fast, excellent service with a smile! Went in for oil change and tire rotation. My car has a bike rack on top, so they couldn’t put it through the car wash. My service advisor personally Went in for oil change and tire rotation. My car has a bike rack on top, so they couldn’t put it through the car wash. My service advisor personally went and hand washed it instead and then added a discount! Great prices and always friendly staff. More

by gregbwright Verified Customer Verified Customer

Report | Print

Great service and surroundings while you wait! I drive 20 miles to get my car serviced here. No other dealership stacks up against their professionals, service and environment. Highly recommended f I drive 20 miles to get my car serviced here. No other dealership stacks up against their professionals, service and environment. Highly recommended for the overall quality and experience! More

by HOPPEPKJ1 Verified Customer Verified Customer

Report | Print

Engine issue fell under warranty Yvonne was wonderful to work with. Her communication and professionalism was top notch. Would definitely recommend dealership to a friend. Glad she Yvonne was wonderful to work with. Her communication and professionalism was top notch. Would definitely recommend dealership to a friend. Glad she was there for me. More

by nicwharton Verified Customer Verified Customer

Report | Print

Very Impressed! Jackson Acura was able to evaluate our issue without an appointment and had us in and out with a fixed, clean car in under an hour for a reasonable pr Jackson Acura was able to evaluate our issue without an appointment and had us in and out with a fixed, clean car in under an hour for a reasonable price. We were shocked and impressed! More

by Gonzo5 Verified Customer Verified Customer

Report | Print

Nice place to wait while service is being performed There are several comfortable areas to wait while the service is being performed - high top tables overlooking the service area, an area with couches There are several comfortable areas to wait while the service is being performed - high top tables overlooking the service area, an area with couches and chairs and a few work areas behind glass doors. If you have to wait for two hours for new tires, it helps to be comfortable. More

by susantucker06 Verified Customer Verified Customer

Report | Print

In and out in one hour! Yvonne Russell processed my maintenance requests, plus a car wash in less than 60 minutes. In addition, she made good on a contracted maintenance ite Yvonne Russell processed my maintenance requests, plus a car wash in less than 60 minutes. In addition, she made good on a contracted maintenance item overlooked by a previous service agent. Jackson Acura is a 5-Star dealership in every sense! More

by Russ Verified Customer Verified Customer

Report | Print

Above & beyond After being honored by appointment to program a new key fob, we were kindly offered a car wash as well as an oil change and were happy to do so. We After being honored by appointment to program a new key fob, we were kindly offered a car wash as well as an oil change and were happy to do so. We were in and out of there in just over an hour. The waiting areas and light snacks were very needed and a wonderful touch . Thanks guys & gals! More

by Lolliepop Verified Customer Verified Customer

Report | Print