Warren Carrol | Page 3

Good service Dropped of my car and it was done on date promised. Brittany was in communication regarding any changes and extras while work was being sone on car. Dropped of my car and it was done on date promised. Brittany was in communication regarding any changes and extras while work was being sone on car. Good professional service experience. More

by BRUCEMAXWELL Verified Customer Verified Customer

Helpful 0

Report | Print

F150 Service Brought in 2012 F150 for 96000km service - luckily !m$5500 oath of warranty work ( ~ $8000 to me if non warranty, probably ! ) Also got a good deal Brought in 2012 F150 for 96000km service - luckily !m$5500 oath of warranty work ( ~ $8000 to me if non warranty, probably ! ) Also got a good deal on Hankook winters installed. More

by DUNCANMACFARLANE Verified Customer Verified Customer

Helpful 0

Report | Print

Pleasant and quick Staff was very friendly and knowledgeable. Quite pleased with the fact that they looked into price matching tires. Also made recommendations on spec Staff was very friendly and knowledgeable. Quite pleased with the fact that they looked into price matching tires. Also made recommendations on specific service items. More

by SGOLKA Verified Customer Verified Customer

Helpful 0

Report | Print

Recommended work that didn't need to be done. Took my 2004 F150 in because the Service Engine light was on. The mechanic said the Catalytic Converters were no longer functional and needed to be r Took my 2004 F150 in because the Service Engine light was on. The mechanic said the Catalytic Converters were no longer functional and needed to be replaced; parts and labour $8,700.00! I took the truck to a nearby garage for a second opinion and they confirmed that the left side Converters were indeed non-functional but the right side Converters were fine. They replaced the failed Converters and the truck is running perfectly. Total cost parts and labour $1200.00. More

by PDVDB Verified Customer Verified Customer

Helpful 0

Report | Print

Warranty service visit I had to bring my brand new Lariat in for some servicing regarding the 3M peeling off in 3 different spots after only 2 months of use. Upon arrivin I had to bring my brand new Lariat in for some servicing regarding the 3M peeling off in 3 different spots after only 2 months of use. Upon arriving I was greeted by a service advisor who ran through the standard light check etc with me. He was very pleasant and friendly. While waiting to book in my truck with a separate advisor, a young girl from the parts department walked by and offered water and coffee and asked to let her know if there was anything she could do for me while I waited my turn. Within a few minutes, Scott Lepsenyi came over and we completed all the paperwork required. He was fast, efficient and very friendly. I was advised that there would be no problem to get the 3M fixed and was asked if there was anything else I wanted to address. I had received a couple small rock chips in my door and mentioned this to Scott. He right away told me what the best option was and brought me over to the parts department to let them know exactly what to order for me. I was sent on my way with the courtesy driver- who was absolutely wonderful to deal with. I didn't catch his name, but he made the ride in both directions very stress free and was great to chat with. Expecting my truck to be at Northstar all day, I was surprised when 2.5hrs later Scott called me to say it was already done. He said all work had been completed and I could pick her up when I was ready. The service department at Northstar in the short time I have been a customer there- has surpassed every expectation I have in this industry. I have had countless great help,advice and honesty from several of the folks in service and Scott was no exception to that experience this time around again. Nobody ever really enjoys servicing there vehicle regardless of the reason- but the folks at Northstar make it easy,efficient and hassle free every time and they do it with a smile on there face and a genuine goal of making your time with them stress free. On a side note - during this last visit, I popped into the parts department because one of the pieces I had to install my rock deflector with snapped in half. I spoke with warren (who I had dealt with in the first place 2 months earliear). He was just as great this time around as well. Professional and pleasant to deal with and he was able to warranty the broken part and have me on my way within minutes of hearing my issue. I would like to thank all the guys and gals at Northstar for there continued dedication to customer service- specifically Scott and Warren on this visit. More

by Jay1710 Verified Customer Verified Customer

Helpful 0

Report | Print

Efficient From the moment you enter the service center to when you pick up your Fob you are guided and told who, what, where, and when in a friendly efficient From the moment you enter the service center to when you pick up your Fob you are guided and told who, what, where, and when in a friendly efficient manner. The staff go out of their way to help with every need, and are extremely approachable. More

by LEONABAKER1 Verified Customer Verified Customer

Helpful 0

Report | Print

My first visit Stuff extremely friendly and helpful , feels like all around you long time friends. It was my first visit so I need more time to give better advice. T Stuff extremely friendly and helpful , feels like all around you long time friends. It was my first visit so I need more time to give better advice. This service was recommended to me by my friend . More

by ALEXEI_MELNIK Verified Customer Verified Customer

Helpful 0

Report | Print

Parts and service Warren offered excellent service and expertise, he's helped me out with numerous inquiries and solutions. Incredibly knowledgeable when it comes to Fo Warren offered excellent service and expertise, he's helped me out with numerous inquiries and solutions. Incredibly knowledgeable when it comes to Ford products and after market components. Mitch was the representative I dealt with in the service department. He offers friendly, knowledgeable service and was eager to help and answer all my questions and address and concerns. Overall my experience from parts to service was excellent because both individuals were attentive and sure to answer all my questions and Find solutions. More

by M_CZANK Verified Customer Verified Customer

Helpful 0

Report | Print

The ball got bounced . I would say the ball got bounced a few times as this all started about 5 months ago. After receiving the recall notice I contacted Northstar to book f I would say the ball got bounced a few times as this all started about 5 months ago. After receiving the recall notice I contacted Northstar to book for an appointment. I was told it would take up to 2 weeks for the part to be delivered to the dealership and a phone call would be placed for an appointment. Within that period I received a call asking for my mileage on the Escape when I left the message on voice mail. Up to now, 2 weeks ago I received another notice for the same recall and book for an appointment. Again another appointment would be made when the part would be in and during that time I received a call to bring it in. I brought the vehicle in the morning only to find out that my gas tank needed only 1/4 tank of fuel. To my disappointment I drove away in disgust and wonder where the level of communication lack in Northstar service and parts department. I did however bring the vehicle to have recall done and the fuel tank was less than 1/4 full last week. More

by KBRICE0 Verified Customer Verified Customer

Helpful 0

Report | Print

Friendly service Small discrepancy with pricing but overall happy with everyone I dealt with at this location. Everything with the service with my truck looks good an Small discrepancy with pricing but overall happy with everyone I dealt with at this location. Everything with the service with my truck looks good and hopefully will hold up. More

by TILMON22 Verified Customer Verified Customer

Helpful 0

Report | Print