Tony Yang | Page 38

Customer service The customer service that I received at Mercedes Benz London was impeccable The sales person (Tony Yang)was friendly, knowledgeable and helpful! I The customer service that I received at Mercedes Benz London was impeccable The sales person (Tony Yang)was friendly, knowledgeable and helpful! I am a returning customers to Mercedes and am looking forward to continued dependable friendly service. More

Helpful 0

Report | Print

Excellent First Experience Tony is a professional, highly knowledgeable salesperson that was very attentive to our needs in finding the right vehicle of us. He comes highly reco Tony is a professional, highly knowledgeable salesperson that was very attentive to our needs in finding the right vehicle of us. He comes highly recommended. More

Helpful 0

Report | Print

Great experience My wife and I have both had Mercedes vehicles for several years and decided to lease another vehicle from Mercedes Benz London. We dealt with Tony Yan My wife and I have both had Mercedes vehicles for several years and decided to lease another vehicle from Mercedes Benz London. We dealt with Tony Yang who was very helpful and courteous. He was knowledgable about the various vehicles and provided valuable suggestions. I was so impressed that I decided to lease a C350 along with my wife's GL class. Tony took great care of our needs and even took our call on his vacation! More

Helpful 0

Report | Print

New vehicle lease I traded in my GLK for a new one and the process was easy, and I got the colour I wanted! Tony was very helpful in explaining the features and lease I traded in my GLK for a new one and the process was easy, and I got the colour I wanted! Tony was very helpful in explaining the features and lease options and Sam was helpful in taking us through the paperwork. A good option was the prepaid service agreement which we took advantage of. Thanks guys! More

Helpful 0

Report | Print

Buying experience Tony was very professional. Met our needs. He went out of his way to find us a car that would fit our budget. It was a pleasure to deal with him. F Tony was very professional. Met our needs. He went out of his way to find us a car that would fit our budget. It was a pleasure to deal with him. From the Tuesday evening open house to the Wednesday evening purchase, to the Friday afternoon closing and picking up of our car. He made the whole process simple. He truly went out of his way to make us feel special. Kudos to his hard work. John & Diane Houston More

Helpful 0

Report | Print

At long last. I have to admit my wait was ridiculous, not because of the dealership or Mercedez benz, it was the fact that I inquired about a 2014 MB CLA very early I have to admit my wait was ridiculous, not because of the dealership or Mercedez benz, it was the fact that I inquired about a 2014 MB CLA very early in 2013, when the vehicle was just a fantastic Kate Upton commercial at the superbowl. I had been introduced to the folks at MB London after a friend of mine had been dealing with them over the past few years and had nothing but good things to say. I reached out to both Yony Yang and Rob Stockie initially, to begin the process of gathering info on the car including pricing, availability and options, which began the 9 month journey of securing my first Mercedes vehicle. Stepping into a gorgeous Mercedes-Benz dealership for the first time is honestly a bit overwhelming and intimidating when you're used to dealing with Ford and Mazda over the past 15 years. After walking in and being formally initially introduced to Tony Yang, all of that intimidation disappeared. He is a knowledgeable, uber-friendly rep that stepped outside of the box to get me ALL of the information needed to get me further excited about the CLA250, as well as the AMG brand which I knew nothing about. Over the weeks ahead we had spoke over the phone and in person to decide what would be the best model choice and options which best fit my style and personality, knowing full well that the car was not going to be released in Canada until late 2013 at best. It took some time and all of Tony's skills as a sales rep to convince me to believe in MB London and the Mercedes brand to buy a car sight unseen, without a test drive or even a final price. I slammed down a deposit to hold my spot in line for a 2014 CLA45 AMG. The wait begins.... I am now bombarding Tony with questions as I see information release on the car from MB EU, USA, car magazines, reviews etc... and I can assure you he has the patience of a kindergarten teacher. Always an educated answer or a quick response after some homework on his end and on a few occasions locking down some elusive options which others in line for this specific car were unable to obtain. 19" Matte Black rims and night package!!! Out of the blue in October and knowing that the first AMG's will likely not hit 2013 in Canada, I get a call from Tony asking if I want to go to the Mercedes Benz London sponsored AMG Driving Academy in Las Vegas. This wasn't bait to get me to buy an AMG vehicle, this was purely allowing me the chance to actually see and drive the car I was going to purchase, knowing what it meant to get my hands on the wheel of this machine. As you could imagine, it was an unbelievable experience and solidified my life long relationship with the brand, my rep and the dealership. Not only did I get to drive all AMG vehicles on a closed circuit track(seriously), my wife and I gained friendships with the AMG drivers, and MB London employees (thanks for everything Rob, Adam and Ryan). At long last in January I was informed that there was a build date for my ride which I meticulously tracked from the production line, on the aquarius leader ship over the atlantic ocean then to the door of the dealership in March. Tony had updated me every step of the way and had finally given me the "date" almost a week earlier than planned. After getting the financials finalized with Sam during an unscripted, honest pitch on the extended warranties for the interior and exterior of my car, I was ready to sign and pickup my ride . Tony walked me over to my freshly detailed, calcite white CLA45 AMG which was a surreal experience. The car literally blew me away including the upgraded sound system, exhaust, matte black rims, all upgrades which Tony knew I would need.....and he was right. He walked me through all of the options, synced my phone and said, "I know you just want to drive this car, any more questions call me anytime". Thanks Tony for everything, thanks to Rob and the MB team....talk to you when the newly designed C63 hits the market. More

Helpful 0

Report | Print

Loyal Customer Three time owner of a Mercedes. I love them so much I recommended my husband get one too so he just purchased an awesome GL. Love the 3rd row seat. Three time owner of a Mercedes. I love them so much I recommended my husband get one too so he just purchased an awesome GL. Love the 3rd row seat. Dealership is new, spacious and state of the art. You feel like you are buying a luxury vehicle here and you are treated accordingly. Good job Mercedes Benz London. Tony thanks for your patience and good service. More

Helpful 1

Report | Print

Excelletnt care from sales rep We recently purchased a new M-B B250. I have to say that overall the sales experience was excellent. We were made to feel very comfortable, welcome, a We recently purchased a new M-B B250. I have to say that overall the sales experience was excellent. We were made to feel very comfortable, welcome, and were dealt with honestly and genuinely. Tony has gone over and above the call of duty to provide us with excellent service, leaving no questions unanswered. I would definitely recommend Tony to anyone looking to purchase a M-B in the future! More

Helpful 0

Report | Print

Mr. Yang was very knowedgable on the product and has assisted me post sale questions on the vehicle. I would return to this store for another vehicle. assisted me post sale questions on the vehicle. I would return to this store for another vehicle. More

Helpful 1

Report | Print

Concierge Customer Service Tony embodies concierge customer service. My experience purchasing a new vehicle from Mercedes-Benz London and with Tony Yang was excellent. Tony trul Tony embodies concierge customer service. My experience purchasing a new vehicle from Mercedes-Benz London and with Tony Yang was excellent. Tony truly cares about his customers. He is honest, efficient and very friendly. His responses to my emails have been as fast as an Mercedes on the Autobahn. I would highly recommend Tony Yang. More

Helpful 1

Report | Print