Toni Ivanovic | Page 4

I had a horrible experience with the staff and the sales men Jose. We came in, found a car immediately and went straight to start the buying process. At the very last second before putting down our down pay men Jose. We came in, found a car immediately and went straight to start the buying process. At the very last second before putting down our down payment, he came back and said they gave the car to someone else. Jose kept telling us that we had "first dibs" and "priority" and to not worry about someone else getting the car, he said we had priority no matter what which was a lie. After he told us someone just bought it we asked why he said we had "priority and first dibs". He gaslighted us saying that he didn't mean it and never said that and we must of heard him wrong after we kept asking and he kept saying the same answer to not worry about anyone else buying the car. Jose started to laugh and make us feel horrible. We were very hurt after spending 4 hours trying to get my brother his first car. We then asked to speak to the manager and he was just as rude. Neither of them didn't apologize for wasting our time. Jose never apologized, he only got defensive and had no manner, he couldn't care less. They had no manners whatsoever and wasted our time. All they had to do was apologize for wasting our time and for someone else getting the car and I would have had some respect for them but they did not care. Never have experienced such horrible customer service especially at other dealerships. I'm writing this to hopefully help others not waste their time and being treated with no respect and and manners. Jose also started laughing at my family and I when leaving, extremely disrespectful. More

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I have leased from Family Hyundai in the past and once again had a wonderful experience. Omar was very professional, informative, and attentive from the time I walked in until the time I left in my new Tu again had a wonderful experience. Omar was very professional, informative, and attentive from the time I walked in until the time I left in my new Tucson. Omar was excellent! Explained features of the car and answered all our questions. I had an excellent experience. More

by mariath59 Verified Customer Verified Customer

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I love them they are always helpful and informing They do all they can so that you can be happy an walkout with what you want without an hassle. do all they can so that you can be happy an walkout with what you want without an hassle. More

by achristmon24 Verified Customer Verified Customer

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Clearly had a vibration with the brakes @ 20 mph. sold me the vehicle that way. Sales manager wouldnt approve the brakes to be fixed. sold me the vehicle that way. Sales manager wouldnt approve the brakes to be fixed. More

by GUY2 Verified Customer Verified Customer

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Efficient and Professional Service. I recommend any to Family Hyundai. Run to get your vehicle serviced. I recommend any to Family Hyundai. Run to get your vehicle serviced. More

by Dana.Powell07 Verified Customer Verified Customer

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When making the appointment, the staff at Family Hyundai were not knowledgeable about the issue they told me to make an appointment with the technician to investigate the issue with my vehicle. When the tec were not knowledgeable about the issue they told me to make an appointment with the technician to investigate the issue with my vehicle. When the technician look at the vehicle, he resolved it very quickly by stating that the button on the vehicle, where the setting for the camera was turned off. When I arrive to my appointment on time, the porters were very rude to me, telling me that I had to go all the way back to the end of the line and there was a long line to wait. I was very upset with the lack of professionalism handling. And respecting my time. One of the managers came out and I complained to him about the issue with having to wait in the parking lot for over an hour even though I had an appointment scheduled. I appreciated that the Porter did drive me back home. However, when the vehicle was inspected and to be returned back to me, the manager was out at lunch and could not coordinate with me to have a porter pick me up from my home this was frustrating because then I had to get an Uber to drive me to the dealership for a problem that could’ve been resolved over the phone to begin with, and did not necessarily require a technician to inspect the vehicle. I feel that the staff who handle the phone calls are not professional because if you go to lunch, someone should cover the phones. More

by honda430fury Verified Customer Verified Customer

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Completely mis diagnosed a problem I fixed. Electrical connection AND windshield washer water supply somehow { right} were disconnected during transmission replacement. And they were going t Electrical connection AND windshield washer water supply somehow { right} were disconnected during transmission replacement. And they were going to charge me $350 to put a new washer motor in Colin is most caring and easy going. None of this is on him. He explains and takes time with us Colin is the best More

by GR5 Verified Customer Verified Customer

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Awesome service department. The staff is very friendly and takes the time to go over my vehicle service requirements each time i bring in my Tucson. Although the service departm The staff is very friendly and takes the time to go over my vehicle service requirements each time i bring in my Tucson. Although the service department is super busy, they do their best to accommodate me for my oil changes. I have been servicing my Hyundai's with Family since 2007, and can say they are one of the best around. I have purchased 4 Hyundai's from this dealership , and now all my friends have done the same. A special shout out to Michael K, TJ, Collin and Crystal. You guys are the best !!!! More

by coolstuff91 Verified Customer Verified Customer

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Got my 3rd Santa Fe today and the experience was nothing less than amazing! PJ, Graham, Jason, Toni, Bob, and Courtney truely make you feel like family. With 3 Hyundai dealers significantly closer to me... less than amazing! PJ, Graham, Jason, Toni, Bob, and Courtney truely make you feel like family. With 3 Hyundai dealers significantly closer to me...I will drive a little further to always come back to Family for sales and service. More

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I’m very satisfied with the process both the time and just see execution were excellent just see execution were excellent More

by BDMACKK Verified Customer Verified Customer

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