Tom O'Toole | Page 4

I recently brought my Suburban in for service at Colonial, I have been a long term customer. I had not been in for service for a bit and the service team was completely different - everything was ok Colonial, I have been a long term customer. I had not been in for service for a bit and the service team was completely different - everything was okay but not like it used to be. More

by CAROLNEVILLE Verified Customer Verified Customer

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Tom O'Toole was super helpful and communicated clearly and effectively. I appreciate his efforts and professionalism. and effectively. I appreciate his efforts and professionalism. More

by Phillo Verified Customer Verified Customer

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The service advisor was fantastic, my vehicle was done in less than 3 hours. They caught an IOU form the sale of the vehicle that no one else did. This was my third dealer, the other 2 were not helpful. They less than 3 hours. They caught an IOU form the sale of the vehicle that no one else did. This was my third dealer, the other 2 were not helpful. They brought me vehicle to me from the back and refused to let me walk to get it stating "that's our job to get you your vehicle." Colonial was amazing! More

by firechief Verified Customer Verified Customer

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Everything was done well and promptly. People in service were friendly, the facility was nice and clean. People in service were friendly, the facility was nice and clean. More

by DMALTSEV Verified Customer Verified Customer

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The best service ever. Would never go anywhere else. Bob is top notch ! Very knowledgeable and gets the job done Would never go anywhere else. Bob is top notch ! Very knowledgeable and gets the job done More

by SCARLS250 Verified Customer Verified Customer

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They said they would order my heated steering wheel and they didn’t . I had an appointment to do my oil change and the steering wheel at the same time. Now I need to make another appointment when the steer they didn’t . I had an appointment to do my oil change and the steering wheel at the same time. Now I need to make another appointment when the steering wheel comes in. More

by VKGILBERT219 Verified Customer Verified Customer

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Did a great job getting my suv fixed and back on the road. I had a problem And they fixed it road. I had a problem And they fixed it More

by george.colarullo Verified Customer Verified Customer

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There were a few items that I found after the truck was returned to me. 1. the drain plug to the transfer case was not tightened, which resulted in a small leak. 2. after the tire rotation, the tire sens returned to me. 1. the drain plug to the transfer case was not tightened, which resulted in a small leak. 2. after the tire rotation, the tire sensors were not adjusted to represent the correct tire location (i.e. the rear tires are being represented as the front via the vehicles computer) 3. I continue to get alerts that my truck needs the work done on the airbag recall, however that was one of the items that was supposed to be completed. As the prices were very expensive, I would have hoped that all actions were completed at 100%. More

by brsmith Verified Customer Verified Customer

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unfriendly and overbearing attitude, no eye contact during conversation, and did not listen to me until I showed the technical service bulletin. during conversation, and did not listen to me until I showed the technical service bulletin. More

by TF4 Verified Customer Verified Customer

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Excellent service! Professional personal attention and information. Colonial Chevrolet of Acton - absolutely recommended. It's our favorite family cars (track & SUV) se Professional personal attention and information. Colonial Chevrolet of Acton - absolutely recommended. It's our favorite family cars (track & SUV) service place. More

by Ruslan Gavrilov Verified Customer Verified Customer

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