Tom O'Toole
Tom O'Toole at Colonial Chevrolet
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Tom O'Toole | Page 4

Lead Service Advisor

Colonial Chevrolet

171 Great Road
Acton, MA 01720

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4.4
71 Reviews

Dealership Experience

1 yr, 6 mos

Industry Experience

24 yrs, 8 mos

4.4

71 Reviews

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71 Reviews of Tom O'Toole

May 09, 2024

Dealership Rating
Employee Rating

Great service with the entire team. Made quick work of the unexpected service issue, can't thank the team enough. More

by kreilly1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2024

Colonial Chevrolet responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Woodland General Manager jwoodland@colonialchevrolet.com

May 02, 2024

Dealership Rating
Employee Rating

Been having my 2019 Silverado 2500HD serviced since I bought her new here!. Always knowledgeable and friendly, And will Always honor my coupons even though I usually forget them at home!.. Thanks Colo More

by RKDIBACCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Webb , Bob Lyra

May 03, 2024

Colonial Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. John Woodland General Manager jwoodland@colonialchevrolet.com

May 01, 2024

Dealership Rating
Employee Rating

On time. Friendly. Professional. They explain the problem and the solution. They look for problems that hadn’t been noted in the past. I have been taking my t More

by rosspetersonmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Webb, Bob Fahey

May 01, 2024

Colonial Chevrolet responded

Ross, Thanks for sharing your thoughts about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

May 01, 2024

Dealership Rating
Employee Rating

Having gone to quite a few dealerships in my life, I would rate my experience at Colonial Chevy as very pleasant. My salesman Luke, was excellent, very personable, and was very concerned that I was happ More

by Jmwoudenberg128
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luke Ealey, Parrish Kelley

May 01, 2024

Colonial Chevrolet responded

Thanks for your feedback on your recent visit to Colonial Chevrolet. It's great to hear that we were able to assist you and that you had such a positive experience. John Woodland General Manager jwoodland@colonialchevrolet.com

April 27, 2024

Dealership Rating
Employee Rating

The technical service is excellent! The staff is very responsive, friendly and professional. Acton Colonial Chevrolet - Absolutely recommended! More

by Ruslan Gavrilov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2024

Colonial Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Chevrolet! John Woodland General Manager jwoodland@colonialchevrolet.com

April 26, 2024

Dealership Rating
Employee Rating

Easy to schedule. Got the job done. But very expenses compared to alternatives nearby. Communication was not the best. I called and left a message with an important qu More

by TOMGORMLEY358
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2024

Colonial Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Tom, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. John Woodland General Manager jwoodland@colonialchevrolet.com

April 17, 2024

Dealership Rating
Employee Rating

I had a very good experience. The job was well done within the promised time frame. More

by JINXU001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2024

Colonial Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

April 15, 2024

Dealership Rating
Employee Rating

They seem so focused on sales and efficiency of pushing parts they don’t pay any attention at all to how many trips the customer has to make to get anything resolved. In a word: too compartmentalized and r More

by RBB308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Allen Boisvert, Michael Stewart, Bob Fahey, Erik Arsenault , Luke Dumas, Bob Lyra

Apr 15, 2024

Colonial Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Sincerely, Robert Fahey 978-263-1000 Extension 29

April 15, 2024

Dealership Rating
Employee Rating

Had my rear brake pads replaced April 2023($500) was told didn’t need rotors because they were fine. February 2024 brought vehicle in because the brakes were grinding in reverse. Played the video with then l More

by Ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 15, 2024

Colonial Chevrolet responded

Ross, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Sincerely Robert Fahey Service Director 978-263-1000 Extension 29

April 10, 2024

Dealership Rating
Employee Rating

Action Chevrolet consistently has severed my family with two cars (Traverse & Equinox) for the last 6 years - we are very pleased with their professionalism and know how. More

by CHRISDABRAHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luke Ealey

Apr 10, 2024

Colonial Chevrolet responded

Thank you, Chris! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Chevrolet, we look forward to having you as one of our valued customers for many more years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

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