Thomas James
Thomas James at Henry Brown Buick GMC

Thomas James | Page 13

Sales Manager

Henry Brown Buick GMC

1550 E Drivers Way
Gilbert, AZ 85297

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4.8
170 Reviews
4.8

170 Reviews

Write a Review

170 Reviews of Thomas James

September 17, 2021

Dealership Rating

Love going in to shop and leaving quickly. Waggy helped make whole process efficient and quick. Adrienne was fast, friendly and smart. More

by STACEYDVRS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adrienne Cross, Wagner Harrigan

Sep 19, 2021

Henry Brown Buick GMC responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 10, 2021

Dealership Rating

Clean friendly easy to work withAble to view vehicles Clean friendly easy to work with Able to view vehicles without pressure very happy with the Buick I purchased learning each day to master controls More

by liston0211
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 11, 2021

Henry Brown Buick GMC responded

Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 26, 2021

Dealership Rating
Employee Rating

With me it is always a difficult process but the HB team worked it well. I appreciated the follow-up and the service planned for the future. More

by THHAUSSJR
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Warwick

Aug 26, 2021

Henry Brown Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 12, 2021

Dealership Rating

Tim was courteous and helpful. Had the vehicle started with the AC running when I showed up for the test drive. After photo coping my license, he handed me the keys for the test drive and he went back in More

by billcox22
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Russell

Aug 12, 2021

Henry Brown Buick GMC responded

Bill, Thank you for your very kind review. Tim and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 28, 2021

Dealership Rating

Very nice experience dealing with Henry Brown Buick GMC which looking to upgrade my 2013 Yukon SLT which was getting high in mileage we spoke was actually,2 salesman mr. Rob Upchurch and Mister Rigo Ramire More

by GENEWOOD1950
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Upchurch, Rigo Ramirez

Jul 28, 2021

Henry Brown Buick GMC responded

Gene, Thanks for your feedback on your recent visit to Henry Brown Buick GMC. I'm glad to hear that we were able to assist you with choosing the 2018 Yukon Denali and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 18, 2021

Dealership Rating

Our experience was very refreshing, no hard sell, no pressure just a great dialogue between us and our salesman. A great way to do business More

by DVGX2
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eiji Pollard, Dwayne Champion

Jul 19, 2021

Henry Brown Buick GMC responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 02, 2021

Dealership Rating

This is the second truck that I purchased from this dealership. Awesome Service!! More

by JB
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe White, Dwayne Champion

Jul 02, 2021

Henry Brown Buick GMC responded

Thank you, JB, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new truck! All of us at Henry Brown Buick GMC are glad to have you as a customer. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 19, 2021

Dealership Rating
Employee Rating

Was a great buying experience and the staff was helpful and very friendly. Would highly recommend buying a vehicle from this dealership and work with Ronnie and TJ! More

by FEBONIQUE21
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adrienne Cross, Ronnie Williams

Jun 21, 2021

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC, your feedback and rating mean a lot to us. We're glad Ronnie and Thomas was able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 17, 2021

Dealership Rating

This is the 3rd vehicle we’ve purchased from this dealership. When we come in they always are very friendly. We will definitely recommend to friends. More

by Jbrouillard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 17, 2021

Henry Brown Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 04, 2021

Dealership Rating
Employee Rating

There detailer suck an need to be trained proper detailing bought a 2021 Acadia an still chocolate on seat stain still on middle seat a kids toy an water bottle left in car and missing rubber part More

by Clune72
Customer Service
Friendliness
Price
Recommend Dealer
No
Jun 18, 2021

Henry Brown Buick GMC responded

Mr. Clune, we apologize for your initial experience. Since then, we have offered to re detail your vehicle or offered to pay for you to get the vehicle detailed on your own. You chose to get the vehicle detailed on your own. We have sent a check to reimburse you for this. We hope this helps to resolve your frustration.

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