I’ve purchased there a new 2025 youkon Denali ultimate .
This Vehacle is riding like an old truck. I’ve called 3 times but nobody answer the phone. I’ve left 3 messages to three different service reps, but
This Vehacle is riding like an old truck. I’ve called 3 times but nobody answer the phone. I’ve left 3 messages to three different service reps, but no one took his time to call back. This is an unorganised incompetent dealership and you should stay away from this place or you’ll be sorry. Extremely disappointed!!!!
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by Impulsivehiker
Service Price Transparency
Aug 14, 2025 -
Henry Brown Buick GMC responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Aug 19, 2025 -
Henry Brown Buick GMC responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
There detailer suck an need to be trained proper
detailing bought a 2021 Acadia an still chocolate on seat stain still on middle seat a kids toy an water bottle left in car and missing rubber part
detailing bought a 2021 Acadia an still chocolate on seat stain still on middle seat a kids toy an water bottle left in car and missing rubber part by door handle. Don't get your vehicle detailed there the worse service.
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by Clune72
Jun 18, 2021 -
Henry Brown Buick GMC responded
Mr. Clune, we apologize for your initial experience. Since then, we have offered to re detail your vehicle or offered to pay for you to get the vehicle detailed on your own. You chose to get the vehicle detailed on your own. We have sent a check to reimburse you for this. We hope this helps to resolve your frustration.
Jun 05, 2021 -
Henry Brown Buick GMC responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Jun 05, 2021 -
Clune72 responded
Well not going to lie but pissed still took an showed the head manger in detail what was wrong an thrird time still couldnt get it right . I did blow up at him an pissed cause i wasted half my day with a non experience true detailer even ask hom why he didnt look over . People who buy a new car want top notch clean .They really need trained bad . If like to discuss more about issue please call 3107172977 cell . ROB AN DEWIGHT WERE AMAZING AN DISAPPOINTMENT TO DETAIL DEPT. Im paying out of pocket now to get coerect detailing done . No excuse to leave someones water bottle or kids toys in the car plus trash an lip balm in the pockets which anyones eye can see an being delievered like that shows no care or pride in there work just a job but sorry to complain this is ower second car buying from Henry Brown just disappointing
Sale person Dwayne Champion did a great job throughout
the buying process.
Even helped out in areas that did not concern his position to keep the sales process moving forward.
the buying process.
Even helped out in areas that did not concern his position to keep the sales process moving forward.
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by ROBGENTILE16
Verified Customer
Verified Customer
Apr 28, 2020 -
Henry Brown Buick GMC responded
Rob,
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear Dwayne provided you with a positive experience here at Henry Brown Buick GMC.
Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Not Intending To Upgrade BUT . . .
I worked closely with my salesperson, Rickie Bauman, who did everything that needed to be done to complete the transaction to the satisfaction of both
I worked closely with my salesperson, Rickie Bauman, who did everything that needed to be done to complete the transaction to the satisfaction of both the dealership and me. I actually was not intending to lease a GMC Acadia at this time, as I was nearing the last half year of my (then) current lease of a 2016 GMC Terrain, but after test driving the 2017 Acadia and discussing the terms available to lease one, everything just fit. I had dealt with Rickie on my previous transaction at Henry Brown and was pleased to do so again.
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by Satisfied Senior Buyer In Chandler
Jul 26, 2017 -
Henry Brown Buick GMC responded
We appreciate you in taking the time to share your comments and experiences related to your last sales visit.
Our goal is to provide every guest with affordable, professional and friendly service each and every time.
We look forward to having the opportunity to serve you again in a near future. Henry Brown is here to provide you with the excellent experience and service that you deserve.
Sincerely, Henry Brown Buick GMC