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Heidi Burns
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22 Reviews
22 Reviews
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22 Reviews of Heidi Burns
May 19, 2024
I am 76 years old and have bought dozens of cars and trucks over the years and this was the first time I actually enjoyed the experience. Thank you Henry Brown GMC. trucks over the years and this was the first time I actually enjoyed the experience. Thank you Henry Brown GMC. More
by JAMES@CLARK-AGENCY.COM
Verified CustomerOther Employees Tagged: Adrienne Cross, Rigo Ramirez
Helpful 
May 16, 2024
Sales person Sean didn't know the tow capacity accurately. He said the dealer add on tow package was the same as the factory tow package, other than the towing app. Fact is that the factory tow is accurately. He said the dealer add on tow package was the same as the factory tow package, other than the towing app. Fact is that the factory tow is rated at 7700 lbs, dealer installed hitch is rated at 3500 lb. My trailer is about 5000 lb. I ended up purchasing a vehicle that I couldn't use to tow my trailer. I notified Sean 3 hours after delivery that this truck does not work for me. He said he'd make it right, but couldn't. His manager Bryan also said he would make it right. Offered me an upsell to a 4WD vehicle that I didn't want. Called Rob, he also said he would make it right. Went in to "make it right", and HB GMC offered upsell of a truck with a difference of $10K (!) in the total price of the deal. I know that AZ law does not require them to take the vehicle back, but neither does it prevent them from doing the right thing. I asked for a return or swap in writing less than 24 hours after purchase. Buyer beware, especially if anyone says they are going to "make it right". More
by PAULPFAFFENBERGER
Other Employees Tagged: Rob Upchurch, Brandon Warwick , Sean Lindsay, Bryan (internet sales manager)
February 11, 2024
Love this dealership! Staff is super helpful and kind. Have bout several vehicles from here. Staff is super helpful and kind. Have bout several vehicles from here. More
by SCOTTURRY
Other Employees Tagged: Ben Brown, Blake Brown, Mike Meade, Brandon Warwick
January 22, 2024
Great dealership, we keep coming back! Friendly, courteous and knowledgeable! We are always taken good care of! Friendly, courteous and knowledgeable! We are always taken good care of! More
by CARLAWORTHAM
Other Employees Tagged: Adrienne Cross, Rigo Ramirez , Tyler Holtzman
December 27, 2023
Joel Price was very easy to deal with there was no pressure helped in any way he could. Heidi Burns in the service department has been very professional and helpful. pressure helped in any way he could. Heidi Burns in the service department has been very professional and helpful. More
by RPHILAZ
Other Employees Tagged: Jeff Martin, Raul Bejarano, Joe White , Joel Price
August 31, 2023
Dwayne Champion as always provided exemplary and timely customer service. He is the reason we are repeat customers with Henry Brown GMC. The process was quick, seamless and considerate of our time and need customer service. He is the reason we are repeat customers with Henry Brown GMC. The process was quick, seamless and considerate of our time and needs. More
by VGEBHART3
Other Employees Tagged: Joe White, Dwayne Champion, Tim Tracey
June 14, 2023
GREAT PLACE ALL AROUND. I WOULD RECOMMEND ALL MY FAMILY AND FRIENDS TO COME AND GET THEIR VEHICLE SERVICED AND PURCHASE OR LEASE A CAR I WOULD RECOMMEND ALL MY FAMILY AND FRIENDS TO COME AND GET THEIR VEHICLE SERVICED AND PURCHASE OR LEASE A CAR More
by MAUREEN.DIETRICK
Other Employees Tagged: Rickie Bauman, Blake Brown, Wagner Harrigan, Brad Robles, Rigo Ramirez, Jose Rodriguez, Dwayne Champion, Butch Shearer, Charles Bennett
June 12, 2023
The only place in town I would consider buying a new GMC truck to pull my RV. The entire Henry Brown team is outstanding to work with from sales to financing. truck to pull my RV. The entire Henry Brown team is outstanding to work with from sales to financing. More
by CRUMPER2016
Other Employees Tagged: Kelsey Brown, Blake Brown
May 20, 2023
We have made several car purchases through Henry Brown. We have found Tom Wright at the Dealership to be very professional, courteous, and honest in all our purchases/leased vehicles over the past 20 years We have found Tom Wright at the Dealership to be very professional, courteous, and honest in all our purchases/leased vehicles over the past 20 years. More
by mmcafee
Other Employees Tagged: Tom Wright
March 07, 2023
This place is a great place to get a vehicle from thanks to everybody that helped to everybody that helped More
by TIM.TICHY
Other Employees Tagged: Keven Richardson, Rob Upchurch, Linda Stanek, Thomas James, Nick Cavalliero, Connie Weaver , Aaron Upchurch
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