Heidi Burns
Heidi Burns at Henry Brown Buick GMC

Heidi Burns | Page 2

Service Advisor

Henry Brown Buick GMC

1550 E Drivers Way
Gilbert, AZ 85297

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4.7
34 Reviews
4.7

34 Reviews

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34 Reviews of Heidi Burns

October 24, 2024

Dealership Rating
Employee Rating

Everyone at Henry Brown GMC was great to work with. DeWight Byron kept us informed of the status of our order throughout the process and made the sale a quick and easy process. Jeff Stone in Finance ma More

by RNMOORE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dewight Byron, Butch Shearer , Jeff Stone

Oct 24, 2024

Henry Brown Buick GMC responded

It's great to hear that Dewight and the team provided you with excellent customer service! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 03, 2024

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Employee Rating

The salesman was fun to work with I’ve worked with him before I think we came to a fair price on the vehicle More

by JUNIORJORG
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Aug 05, 2024

Henry Brown Buick GMC responded

Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 19, 2024

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Employee Rating

I am 76 years old and have bought dozens of cars and trucks over the years and this was the first time I actually enjoyed the experience. Thank you Henry Brown GMC. More

by JAMES@CLARK-AGENCY.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adrienne Cross, Rigo Ramirez

May 19, 2024

Henry Brown Buick GMC responded

Thank you so much, James, for your kind words, and for taking the time to leave us this wonderful feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 16, 2024

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Employee Rating

Sales person Sean didn't know the tow capacity accurately. He said the dealer add on tow package was the same as the factory tow package, other than the towing app. Fact is that the factory tow is More

by PAULPFAFFENBERGER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Rob Upchurch, Brandon Warwick , Sean Lindsay, Bryan (internet sales manager)

May 19, 2024

Henry Brown Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 19, 2024

Henry Brown Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

February 11, 2024

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Employee Rating

Love this dealership! Staff is super helpful and kind. Have bout several vehicles from here. More

by SCOTTURRY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 12, 2024

Henry Brown Buick GMC responded

Thanks, Scott for your feedback on your recent visit to Henry Brown Buick GMC. It's great to hear that we were able to assist you and that you had such a positive experience. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 22, 2024

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Great dealership, we keep coming back! Friendly, courteous and knowledgeable! We are always taken good care of! More

by CARLAWORTHAM
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Adrienne Cross, Rigo Ramirez , Tyler Holtzman

Jan 23, 2024

Henry Brown Buick GMC responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Carla, for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 27, 2023

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Employee Rating

Joel Price was very easy to deal with there was no pressure helped in any way he could. Heidi Burns in the service department has been very professional and helpful. More

by RPHILAZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Martin, Raul Bejarano, Joe White , Joel Price

Dec 28, 2023

Henry Brown Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Henry Brown Buick GMC. We will pass along your kind words to Joel and Heidi! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 31, 2023

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Employee Rating

Dwayne Champion as always provided exemplary and timely customer service. He is the reason we are repeat customers with Henry Brown GMC. The process was quick, seamless and considerate of our time and need More

by VGEBHART3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 01, 2023

Henry Brown Buick GMC responded

It's great to hear that Dwayne is always able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 14, 2023

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Employee Rating

GREAT PLACE ALL AROUND. I WOULD RECOMMEND ALL MY FAMILY AND FRIENDS TO COME AND GET THEIR VEHICLE SERVICED AND PURCHASE OR LEASE A CAR More

by MAUREEN.DIETRICK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 15, 2023

Henry Brown Buick GMC responded

Thank you, Maureen! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 12, 2023

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Employee Rating

The only place in town I would consider buying a new GMC truck to pull my RV. The entire Henry Brown team is outstanding to work with from sales to financing. More

by CRUMPER2016
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelsey Brown, Blake Brown

Jun 12, 2023

Henry Brown Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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