Tammy Saylor | Page 46

I placed a service request through My BMW app and the time made available for a service appointment was a conflict with an existing work schedule and I called to schedule an appointment on their next av time made available for a service appointment was a conflict with an existing work schedule and I called to schedule an appointment on their next availability. I contacted customer service trying to change the time. Meanwhile, prior to calling, I had texted my service advisor and I did receive any response. I then spoke to another customer service rep to schedule an appointment and the appointment was scheduled on the Fourth of July. I was there for my appointment and come to find out that I had no such appointment on record for that time or day. I asked what date and time am I scheduled and I was advised there was nothing in the system for my vehicle and was taken in as a walk-in request. I was told to wait and I would be placed with the next available service advisor. I waited for a few minutes and a gentleman then called out for me and welcomed me to speak with him at his desk as he apologized he mentioned he would make sure I received the customer service request I originally requested. He informed me that the tire was not reserved and would make sure I had enough air in my tire and informed me that a certain person would follow up with me to schedule an appointment. With having no calls, I waited two days, and I called to follow up with my service request. As speaking with an individual that remembered speaking with me days back with regards to requesting an appointment for a nail in my tire and somehow again the ball was dropped again. Meanwhile with this being my only vehicle, facing a hectic schedule with various doctors appointments and I ended up calling myself to be disappointed again. When I called as I provided my information, this particular customer service representative remembered me and thought my request was taken cared. I had start all over again and and as treated as if it was my very first call!!! I was referred with a telephone number that I have not had over ten years! I was just there at BMW of Sarasota less than sixty days ago! I travel to work and at various times to Moffit in Tampa for my doctors appointments. I try very hard to minimize my stress. I had an upcoming appointment with Moffit and lost my confidence with BMW of Sarasota. I am always pressed for a survey but yet I was so disappointed with BMW of Sarasota of not being able to provide me with assistance when I needed them the most! I have followed through when my BMW when required for routine service and etc. Simply putting it, I tried following the process to schedule an appointment. There was no order to replace a run flat tire or a scheduled appointment for replacement. Topping it off, when I finally had an appointment as checking in and told to wait in their lobby for a service advisor to meet with me. I waited the lobby waiting area with others as various service advisor’s were calling others in person, I received a call on my cell phone and was asked if I’m here at BMW and I said what do you mean, I’m sitting right here in the lobby! Oddly, I happen to notice a representative service advisor walk close to me but turned around and goes back out the door. Next, I received a call on my cell phone. I answered and was asked if I was here at BMW? I said yes, I am. I am here sitting right in the middle of your lobby with others. How embarrassing? I felt like screaming to the top of my voice! Customer service? This is not the customer service that I am accustomed with and it was just so embarrassing that I just wanted my BMW tire replaced and what does it take for me be out of the way because it appeared too much time management over the course of two weeks of various ones for a tire replacement! More

Report | Print

Two hours and 15 minutes for a brake fluid flush In fairness the mechanic did give my car a basic checkup . My car had a basic wash also . They mentioned a complimentary Uber service ,I should have t fairness the mechanic did give my car a basic checkup . My car had a basic wash also . They mentioned a complimentary Uber service ,I should have taken them up on that offer.. The waiting area is nice enough , I just don’t enjoy being in one for any reason . Ash is one of BMW’s specialists , I believe they call the Genius. He would make an amazing sales specialist as he has a wonderful disposition and can answer any questions you may have regarding your present or future BMW. More

by roman8080 Verified Customer Verified Customer

Report | Print

Amazing service by Tim Chestnut made the deal happen i was in and out great job was in and out great job More

by val.gonzalez8608 Verified Customer Verified Customer

Report | Print

Chad was amazing and very easy to work with! Also, really great lady who did the finances! Also, really great lady who did the finances! More

by Mmoran9 Verified Customer Verified Customer

Report | Print

No upfront warning about waiting time. Very bad communication with care team. They had the car for well over 2 hours just for general presale check. Yet, they didn’t do the head gasket tes Very bad communication with care team. They had the car for well over 2 hours just for general presale check. Yet, they didn’t do the head gasket test as, according to them, it needed additional 2 hours!!! So, you had the car in for 2 hours to let me know that the body is OK and that there’s no leak from the engine????! PS: in my request, I stated that I need to check on the head gasket most importantly! More

by ASH ABDALLA Verified Customer Verified Customer

Report | Print

Professional organization with friendly people and fine products! A pleasure to deal with! A clean and well managed business products! A pleasure to deal with! A clean and well managed business More

by pulsar1042 Verified Customer Verified Customer

Report | Print

Good Sevice and take care of their customers. Overall pleased with their service and take time to work with you. Overall pleased with their service and take time to work with you. More

by sethbermandigital Verified Customer Verified Customer

Report | Print

Everyone was welcoming and very friendly. The dealership was clean and well stocked with food and drink. The dealership was clean and well stocked with food and drink. More

by laversen Verified Customer Verified Customer

Report | Print

BMW of Sarasota was very attentive and efficient with my lease buy-out. As new FL residents, they helped find us a great advisor and walk us through the process! I would definitely recommend them. lease buy-out. As new FL residents, they helped find us a great advisor and walk us through the process! I would definitely recommend them. More

by robbinsj Verified Customer Verified Customer

Report | Print

Very nice experience with the window tinting and the excellent customer service. Natan really went above and beyond. excellent customer service. Natan really went above and beyond. More

by ford.nc Verified Customer Verified Customer

Report | Print