Stephanie Shearsby | Page 31

After acquiring a 2013 Lexus RX350 17 months ago we went looking for a second SUV/Crossover. After test driving the Audi, BMW, Mercedes and Acura we concluded that the RX350 was equal or superior to the com looking for a second SUV/Crossover. After test driving the Audi, BMW, Mercedes and Acura we concluded that the RX350 was equal or superior to the competition in every respect but offered better value for the dollar. Initially we thought we would purchase the BMW, but the dealership in London treated us with such disrespect, while by contrast, all of our experiences at Lexus of London have so wonderful. As a result, we called Stephanie at Lexus and returned to purchase a 2014 RX350.....we couldn't be happier with our decision. I would not hesitate to recommend this dealership or the product they sell. More

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On a trip to get our car serviced, I mentioned to Stephanie to keep an eye out for low mileage recent RX350 trade-ins. Stephanie was eager to help and actually presented one to me on that very day. W Stephanie to keep an eye out for low mileage recent RX350 trade-ins. Stephanie was eager to help and actually presented one to me on that very day. Within a day or two we were purchasing that RX, and Stephanie went above and beyond to meet our needs, being out of town customers, making arrangements for as few trips to London as possible. We were given a good price, and requests for nitrogen in tires, retinting of windows, and a couple gift incentives sealed the deal. Stephanie and the dealership were most accommodating. All staff are most accommodating during our visits - and I would strongly recommend anyone interested in a new or used Lexus speak to Stephanie. More

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I live in Toronto and was in the market for a new Lexus. I began looking outside the Toronto area for a few reasons including my local dealership wouldn't respond to my initial e-mail offer other than to te I began looking outside the Toronto area for a few reasons including my local dealership wouldn't respond to my initial e-mail offer other than to tell me it was too low and if I wanted to buy a car from them, I would have to go to the dealership to negotiate the price. Hmm... I thought - strange strategy. Soon thereafter, I got in touch with Lexus of London via e-mail and received an incredibly polite, professional and welcoming e-mail from Stephanie. Part of what she wrote included "More and more of our guests are choosing to shop on-line for their new vehicle and it is my job to make things easy.". WOW!! What a welcoming change from the Toronto "attitude". I found my entire purchase experience with Stephanie to be very professional, respectful and she even responded to me several times off hours. I would highly recommend Lexus of London to anyone considering the purchase of a new or used vehicle, even though it may be a bit out of the way for residents of Toronto. My experience and the deal that I negotiated made it worth it for me. David More

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We recently purchased a 2012 Chrysler 300 from Stephanie Shearsby at the Lexus dealership in London On . Stephanie was amazing and wonderful to deal with . Right from the first phone call ( during her own Shearsby at the Lexus dealership in London On . Stephanie was amazing and wonderful to deal with . Right from the first phone call ( during her own home time ) - to waving good-bye she was always there for us . She went out of her way to find out exactly what we wanted and made sure this car was fully equipped . She even did panoramic photos to send to us . She simply stated " I didn't want you two to come all the way from Sarnia is this isn't the car you wanted ." She also met with us at times that I am sure were not convenient for her and she accommodated us with a heart warming smile . If we had a question she knew the answer or would find out - never guessing . We love our car- we are thrilled with the care that we received from Lexus and from Stephanie --we would never hesitate to recommend this dealership and STEPHANIE to our family and friends . We have had many cars in our lifetime - new and used . NEVER - EVER have we had such a very positive experience !!! There was no stress - no feeling like you were being pushed or swayed into something and no pressure ( such a change from our other experiences elsewhere !) ( if you are reading this and have purchased a car at another dealership - I am sure you know what I am implying ) . Doing business with Lexus and most importantly doing business with Stephanie Shearsby was honestly a joy ! Very Sincerely , Martin and Marilyn Gifford -- Sarnia ON More

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We recently bought a RX350 through Lexus of London and the whole experience was excellent. Stephanie Shearsby knew her stuff inside out. She was very patient, very professional in her approach and she too the whole experience was excellent. Stephanie Shearsby knew her stuff inside out. She was very patient, very professional in her approach and she took extra pains to explain and reply in detail to every query that we had. She never pushed us and even when we communicated with her through e-mail, she was very prompt with her replies. A Hugh contrast compared to the other dealerships that we had visited. On the day of the delivery of the vehicle, she had meticulously gone though all the settings and primed them optimally in advance for us and then also sat with us again, for almost forty five minutes, to go through them together with us, thus saving us valuable time fumbling around and reading through the manuals. Pricing wise, the dealership offers the best prices, Stephanie negotiated an additional discount on top of the standard one that Lexus Canada offered, plus to close the deal, the dealership threw in a couple of hundred dollars extra in enhancements. No complaints there. The dealership is very professional and efficient. If you are thinking of getting a Lexus, I strongly suggest that before you make a final decision, you must visit this dealership. You will not be disappointed. Stephanie is the person to meet. More

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Our experience with Stephanie Shearsby was not good. It was outstanding! She, unlike all the other dealers, returned my calls and emails promptly, answered every question I came up with. Very professiona was outstanding! She, unlike all the other dealers, returned my calls and emails promptly, answered every question I came up with. Very professional, well mannered and polite. She knew everything about the vehicle, nothing we threw at her could she not answer. What I especially liked was..before we went out to see the vehicle, she sat us down in her office and told us everything about the vehicle. Set the stage so to speak. We felt like we were in her home. She made us coffee, provided Bob and I with Tylenol as the 2 hour drive from Stoney Creek Ont was rather a challenge. Amazing young lady! Never met anyone like her before. You have a diamond in your office and I hope you realize that. Should you not, I will happily take her to my company...banking :) Outstanding customer experience, fabulous service, extraordinary attention to detail, she didn't miss a mark. We are in awe. Realizing we are coming in from Stoney Creek on Saturday, she even offered to have all the paperwork done that day so all we would have to do is pick up the keys and head back out on the highway! Outstanding service once again. Customer service didn't stop there!!! Saturday was her day off. This marvelous professional is making a special trip in to meet us when we pick up the vehicle! It is her Thanksgiving Weekend off no less. She also has a child at home, yet is willing to go the extra mile to greet us on Saturday! May I say we are so excited to pick up our lovely new vehicle and see the world's nicest gal once again. I will be making the drive to London for all my repairs and oil changes. This you have my word on. We are thrilled and impressed beyond comprehension. Had Stephanie not been the dedicated person she is, we may have taken our business elsewhere. with thanks Dorothy McConville. ps.......wait till you read this... She had to be our eyes as we live so far away...She took her personal cell phone out to the parking lot and took a video of the vehicle for us! Now try to beat that service. We have told so many friends about our experience. Good news travels fast! More

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Stephanie was very friendly and very accommodating, she met us after hours as we were from out of town. She did everything she could to get us the car at the best price. When we picked up the car she met u met us after hours as we were from out of town. She did everything she could to get us the car at the best price. When we picked up the car she met us at the front door with a smile. Great experience. More

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Having looked extensively for a car it was refreshing to run into Miss Shearsby at Lexus of London. This girl is a professional; far beyond programmed and robotic responses of other dealerships . She knew run into Miss Shearsby at Lexus of London. This girl is a professional; far beyond programmed and robotic responses of other dealerships . She knew her product, understood my need and we quickly come to an agreement. After the sale ,her attention to a slight problem on the used vehicle once again proved that I had made the right decision! I highly recommend Mrs. Shearsby More

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We knew we wanted a luxury SUV and were comparing BMW, Mercedes with Lexus. With Stephanie's Shearsby's help, we were confident in choosing the RX350 over the rest. The test drive convinced us of the supe Mercedes with Lexus. With Stephanie's Shearsby's help, we were confident in choosing the RX350 over the rest. The test drive convinced us of the superior comfort and quiet, smooth ride. Stephanie further explained all of the features in detail, and worked with us to arrive at a suitable financing option. Joe Mazzella was thorough in his review of the financing. We have been driving this vehicle for over 6 months and love it. Each time we have been in for servicing, it has been a delight... being attended to with care and respect.... right down to silencing a small noise in the door and supplying a courtesy car if needed. If Stephanie was around, she always took time to chat.... such a nice touch! The only complaint is that the Owner's Guide is huge ;-) More

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Excellent dealership. Sales person I dealt with (Stephanie Shearsby) was excellent and looked after everything at a level you would expect from a Lexus Dealer. Fantastic experience all around! (Stephanie Shearsby) was excellent and looked after everything at a level you would expect from a Lexus Dealer. Fantastic experience all around! Stephanie took the time to explain the vehicle and called weeks later to see how I was enjoying the car...it's the little things that count. More

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