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Steffy Hernandez
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Steffy Hernandez | Page 4
Service Consultant
Big Star Hyundai
17990 Gulf Freeway
Friendswood, TX 77546
43 Reviews
Dealership Experience
3 yrs, 1 mo
Industry Experience
1 yr, 5 mos
43 Reviews
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43 Reviews of Steffy Hernandez
September 02, 2023
Great service staff. Everyone is very courteous and friendly. Adrian is very knowledgeable and friendly as well. I will definitely return for future service needs Everyone is very courteous and friendly. Adrian is very knowledgeable and friendly as well. I will definitely return for future service needs More
by Bkasper
Verified CustomerOther Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams , Jonathan Adams
Helpful 
August 31, 2023
Steph is my service advisor and I had a warning indication about th inverter coolant needing attention on Thursday. She was able to find a appointment for me on monday which is really great. Duri indication about th inverter coolant needing attention on Thursday. She was able to find a appointment for me on monday which is really great. During this call I also talked with Stephanie in the parts department who looked up the cooling fluids for the engine and the inverter. We found that coolant for the engine was low, but not low enough to cause a problem. On monday Step found that the recall for the problem with the inverter couldn't be fixed because the sticker wasn't available to show it had been fixed. Star parts deparment had all the other parts. So we will try again to fix the recall. Star service added fluid to the engine coolant and the car is doing fine. The lady who answers the general phone number and directs the calls was also fantastic. She was very patient making sure I got to talk with everybody to help me determine the source of the problem and possible ways to fix the problem. More
by PAW281
Other Employees Tagged: Stephanie in parts!
August 21, 2023
This is the 3rd time you’ve sent this, please take auto send off. . Servcice was great thank you! send off. . Servcice was great thank you! More
by slynetteh
Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams , Not all these people helped me
August 11, 2023
Great job helpful good job great job great work helpful 👏 very helpful very nice communication 👏 very helpful very nice communication More
by redbillydogf9
Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams
July 31, 2023
Very good overall customer service. Was able to drop off the vehicle and pick it up the next day without any issues. Was able to drop off the vehicle and pick it up the next day without any issues. More
by DUSTINGORDON
Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams
July 29, 2023
Very nice people and great customer service and very comprehensive to the public and to the people comprehensive to the public and to the people More
by JANNETH19RODRI@GMAIL.COM
Other Employees Tagged: Kohl Young, Madison Hartung
July 29, 2023
Was very helpful and satisfied with the service I received will recommend to others to check out received will recommend to others to check out More
by toshamoore37
Other Employees Tagged: Madison Hartung, Kaleb Chadwell, Billy Williams , Dede
July 29, 2023
Always Great Customer Service- Steffy is the BEST! She’s very thorough, she listens to me & my concerns & keeps me on track as far as my service needs so that my vehicle stays in tip top condition! She’s very thorough, she listens to me & my concerns & keeps me on track as far as my service needs so that my vehicle stays in tip top condition! More
by DVARNER35
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