"Service Department Experience"
On Wednesday October 9, 2019 I had an appointment for an oil change. Upon arrival I was greeted right away, in a pleasant manner, and asked how I can be helped. I dealt with Shirley Elliott, and had a GREAT experience, from start to finish.
"A very credible dealership. Excellent customer service! "
My experience with Wilson Niblett Motors has been excellent from the initial sales experience to the post-sale service. John Wilson took particular interest in the sale of my 2019 Corvette, facilitating the sale and simplifying the process. The experience was stress-free and memorable.
Shirley Elliott, the Assistant Service Manager, has been a pleasure to deal with. The after-sale process, facilitated by Shirey Elliott, has been tremendous. She is competent, professional, personable, fair and balanced in her approach to customer satisfaction.
My 2019 Corvette is a wonderful vehicle! The experience with Wilson Niblett Motors of purchasing my new Corvette, has been very gratifying, in no small measure such gratification is a result of the excellent customer service and professionalism demonstrated by the staff at Wilson Niblett Motors.
I have been servicing my Buick at this dealership since a longtime. This time with multiple repairs to do l was lucky to be handled by Shirley Elliott. I was very well impressed with her knowledge and experience. Her beautiful attitude in taking care of the whole process was amazing.She explained and showed me what should be done, safety problems first to be resolved, what could be done later if any. The way she took care of all of this was very professional with a touch of care. Shirley you are an asset to this dealership, a very big THANK YOU.
"Another Happy customer "
Just purchased a brand new CHEVY SPARK from WILSON - NIBLETT and I am happy to say that the process was handled in a very professional manner , my sales person ( Nima ) was very helpful guiding me through the various stages of the deal ( there was a trade in vehicle involved ) .
My new SPARK was delivered in a timely manner and the whole experience was definitely a pleasant one .
I would also like to mention Shirley ( from the service dep.) was especially helpful with switching my snow tires for my trade ( Thank you Shirley ) .
Other Employees Tagged:
"Best service ever "
Shirley in service is by far the best employee a real asset to the dealer had a minor problem with my corvette and she went out of her way to take care of getting my car towed to the dealer and along side with Ali sales manager he stayed after hours and hooked me up with a car to get home!!!! The techs jamie and Justin are fantastic I live in mono and will only trust them with my corvette I would highly recommend them to anyone looking for the upmost outstanding service to go to Wilson niblet and ask for Shirley
"Shirley Elliott is the best in the industry "
Shirley Elliott is outstanding , Excellent attitude and “get things done right “ approach ,
Starts with a great dialogue to understand the issues at hand . Gets needed work done efficiently , on time , and on budget , Customer Service Excellence is her way of approaching things , and with a smile . No oversell ever , and good recommendations for future consideration , I drive 30 km out of my way just to have her handle my vehicle . I highly recommend her .
"Professional Service Experience"
Once again Shirley Elliott has exceeded my high expectations. Shirley and her Service Team are the main reason I continue to return to this Dealership as they have always been able to diagnose my vehicle issues quickly and precisely with no unnecessary rework. Most recently solving an Engine Light Problem that was misdiagnosed by a smaller, but very reputable independent shop. Shirley always keeps me informed on progress and consults with me when additional repairs are recommended outside the original scope or work. Shirley is very knowledgeable and understanding. Her honesty and integrity has built a trusting customer relationship that continues to earn my future business.
Shirley Elliott is friendly, informative, helpful and I have a good feeling that I have been looked after well when I have completed my auto service.
"Excellent Service Experience"
- The Confluence Five
We recently had our Yukon XL serviced at Wilson Niblett, and had a great experience working with Shirley. The truck is almost ten years old, but we are the original owners and keep it in excellent condition. Not just anyone gets to work on this truck!
After purchasing a new camaro from the dealership in March (Thank you Ian!), which was a smooth and supportive experience in and of itself, we decided to bring our truck in for service after a recent brake concern arose. It was the second visit for our Yukon at this Dealer, and we are truly pleased with the outcomes.
Shirley understands just how particular I am about our vehicles, and that quality of work is paramount for us to build trust. I am a tough customer to please, and yet for the second time, she has done just that.
Last year, what turned out to be a worn right front wheel bearing had eluded another Dealer, and also a very reputable independent shop, despite spending large sums of money trying to fix the symptoms. The faint noise remained, despite the other repair attempts, and I was starting to feel that a solution was never going to be found. Once at Wilson Niblett, Shirley listened to my concerns....I mean truly listened.... to how I described the hard to hear noise, and when it was made worse. Within hours, the proper repair was made to the correct wheel bearing and noise was finally gone!
In our most recent visit, we were treated with respect and care once again. The needed work was done well, on budget, and within the time quoted.
My recommendation would be to give this Dealer a chance to bring their expertise and capabilities to bear on your automotive service issue. I am very happy with how they resolved our truck's problems, and they have earned our future business by demonstrating honesty, integrity, expertise, and customer care.
"Terrible service "
My 19-year-old son went to service his vehicle and was taken advantage of and when I spoke to the assistant service manager she was verbally rude and abusive towards me. One complaint to the service manager he was not any better. I would highly recommend that nobody go to get their vehicle serviced at the dealership unless you want to get taken advantage of!