Sharon Tyler | Page 4

What Wonderful 10/10 Excellent Service and care I received from everyone I worked with at the Mercedes dealership! Sharon T. is a Rock Star and an excellent receptionist! Vito my Awesome Expert S received from everyone I worked with at the Mercedes dealership! Sharon T. is a Rock Star and an excellent receptionist! Vito my Awesome Expert Sales Consultant; Yatin, my Amazing Finance Manager; Jonny P. is an Absolute delight, super informative, and a wealth of knowledge in all things Mercedes; Danny K. and Andrew T. are awesome, as is the rest of the management team as well! THANK YOU ALL for everything and for making my experience 10/10 Magnificent! More

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I recently had the pleasure of purchasing a vehicle from Mercedes-Benz of Natick, and I can’t speak highly enough about the outstanding service I received throughout the entire process. From the moment I Mercedes-Benz of Natick, and I can’t speak highly enough about the outstanding service I received throughout the entire process. From the moment I walked in, I was greeted with a warm welcome by the receptionist, who offered me refreshments and promptly introduced me to one of the sales representatives, Charles. Charles took the time to understand my needs and preferences, ensuring that I felt comfortable and informed every step of the way, and became my self proclaimed "agent"! After my mind was made up and my deal was sealed, Charles set me an appointment with his co worker Jonny who was just as professional and kind as he was. Jonny took 2 hrs answering all my questions, providing me with detailed information about the features and benefits, and never made me feel rushed or pressured, when I asked him to explain something again (there was so much to learn). Their expertise and honesty were evident, making the decision-making process much easier for me. What truly stood out was the transparency and professionalism exhibited by the entire team. When it came time to discuss pricing and financing options, Ersa, who was fairly new and worked alongside Coles explained everything clearly and offered additional services that may be benifical to me. They were upfront about all costs involved, ensuring there were no surprises or hidden fees. The level of customer service extended beyond the purchase itself. Mercedes-Benz of Natick made sure that the car was in pristine condition and my gas tank was full before I drove off the lot. Charles even followed up a few days later to check if I was satisfied with my new vehicle and if I had any further questions. In summary, my experience at Mercedes-Benz of Natick was exceptional! The team’s dedication to providing top-notch service, their extensive knowledge, and their genuine care for their customers truly set them apart. I highly recommend Mercedes-Benz of Natick to anyone in the market for a new or used Benz. They have certainly earned a loyal customer in me! More

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Rufaro was excellent. He was very knowledgeable and described every features on the car. He were very impressed on how patient and caring he was toward us elderly couple He was very knowledgeable and described every features on the car. He were very impressed on how patient and caring he was toward us elderly couple. He made us feel comfortable and not pressured when buying the car More

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So grateful that Sarah scheduled an appointment with Johnny. He was amazing and showed me a million things I did not appreciate about my vehicle Johnny. He was amazing and showed me a million things I did not appreciate about my vehicle More

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They are welcoming, friendly, amazing and will work hard for you to get you what you want. for you to get you what you want. More

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Outstanding service. Every associate helpful professional and provided great service. Could not be happier and more satisfied with the service Every associate helpful professional and provided great service. Could not be happier and more satisfied with the service More

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Jhonny knows all the capabilites of the car and gave us a live demo of all things we can expect. He was excellent and helped us out with any questions. live demo of all things we can expect. He was excellent and helped us out with any questions. More

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Over 40 Wow’s from us as he showed us so many features we never knew about. He was patient and knowledgeable. I highly recommend working with Jonny and Vito!! never knew about. He was patient and knowledgeable. I highly recommend working with Jonny and Vito!! More

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Great service! Extremely attentive and proactive workers! Overall, they are an amazing dealership that treats everyone with respect. Dakota was extremely kind and i Extremely attentive and proactive workers! Overall, they are an amazing dealership that treats everyone with respect. Dakota was extremely kind and informative. More

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Very nice people and service for the most part, the dealership is well maintained and is clean. Their were some issues we encountered with the financial department, and the wait time to receive service dealership is well maintained and is clean. Their were some issues we encountered with the financial department, and the wait time to receive service is alittle unacceptable. We waited nearly 30 minutes to meet with a representative just to deal with finalizing payment. Otherwise good service. More

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