Service Dept | Page 10

** Great Quality Product & Service ** Top I have been dealing with Paul K for numerous years, and have purchased several cars through him. Recently, i traded my Caravan R/T for a fully loaded I have been dealing with Paul K for numerous years, and have purchased several cars through him. Recently, i traded my Caravan R/T for a fully loaded Pacifica Limited. At first i was undecided between the hybrid or gas. After a long hard decision, i decided on the gas version. Paul K was excellent and very patient while i was deciding. The car was factory ordered, and showed up quickly. Everything was there when it arrived, as ordered. The Pacifica was great and far exceeded my quality fit and finish detail on the van. As a FCA employee at the brampton assembly plan, i am very picky and attentive to any and all details about the Pacifica. On top of a excellent product, Paul K was able to get me a amazing price for the trade and the price on the car, including all discounts and promos. No other dealership in the GTA even came close. When i had to return back to Peel to have some accessories installed on the Pacifica, there is nothing negative i can say about the entire service team, including the service rep "Leah". Everything went smoothly, and all accessories were properly installed and in a timely manner. Two thumbs up ! to Leah and the entire service team. Paul K, Bruno, and entire the service team, in fact all of Peel Chrysler and its employees are a essential asset to FCA's dealership network, and should be pride to represent FCA. Will never to go any other dealer !! Happy Satisfied Customer and FCA employee....Miro More

Report | Print

The wore customers service I have the wore experience in this dealership. I had done recol on my starter for doge caraven and after job was done I got one good key to my car and I have the wore experience in this dealership. I had done recol on my starter for doge caraven and after job was done I got one good key to my car and one old one which doesn't works for my car any more. I didn't found out right the way but after when I trapped my car key in the car and my other key didn't opened my car. I pay for towing over 100 bucks to open my car. Then Monday I went to that Dealership to ask for good key. Sins that is just nightmares !!!!! I sill have no second key even I have still guaranty for that job. I will go to head office with that issue and too court if I have too and TV Is just unbelievably how I was treated there. Guy nam Deryl is bigest ignorant I ever seen. Tell stories after story's and treat me like liar and I think he and his manager sales that keys to inter people's and make on extra profit. Check job they doing there and your paper work if is correct. Can't believe how much stress I had already because I choose this dealership. SAD !!!!!!!!!!!!! More

Report | Print

Service Department is Top Notch I have been to so many service centres at car dealerships - over the past 30 years. Overall, I found the quality of customer service is well below acc I have been to so many service centres at car dealerships - over the past 30 years. Overall, I found the quality of customer service is well below acceptable - typically staffed by men - who have short tempers and lack the grace of courtesy. However, I finally encountered a Service Representative at Peel - who is genuinely kind and helpful. Her name is Leah - and if you have any problems with your Jeep, Chrysler, Fiat or Dodge vehicle - make an appointment with her - trust me - she'll handle any anxiety you might have - fix your problem - and she'll make you smile when you leave. Thanks Peel - you have an amazing staff member - in a crucial 'front of house' position More

Report | Print

We enjoyed dealing with Peel. Emad made our buying experience easy and enjoyable. He went above and beyond to ensure we felt comfortable negotiating to obtain the most for the best Emad made our buying experience easy and enjoyable. He went above and beyond to ensure we felt comfortable negotiating to obtain the most for the best price. The dealership is bare bones but that's reflected in the lower pricing. Adrian from the service dept was A1 to check a minor concern. Two thumbs up.! J and P More

Report | Print

Service Department. Well, my wife purchased a Jeep Grand Cherokee Summit from this dealership back in July 2016.We ran into into a plethora of issues with the vehicle wit Well, my wife purchased a Jeep Grand Cherokee Summit from this dealership back in July 2016.We ran into into a plethora of issues with the vehicle within a month of the purchase.....leaking water pump/paint peeling off the bumper/wheel balance issue/plastic fender covers falling off/promise of the vehicle operating manual (still not seen)/paid for extended warranty not processed tp the vehicle...first month!!. The one person who managed to deal with and correct all of these issues was Adrian in the Service Department. He listened and took the time to make sure these issues were resolved, some of the problems took weeks to resolve, but he stuck with it till it was fixed to my liking...today I called looking for Adrian to arrange an oil change only to find out he no longer is employed by Peel Chrysler. We live in Cambridge ON and Galt Chrysler is 5 kms from our home, but we chose to drive 180 kms roundtrip to receive service at Peel Chrysler, because of the Adrian in the service department. If he is no longer employed at Peel? Then we need to find another dealership to service the Cherokee! It's sad to see a "service rep" go above and beyond to make sure the customer's concerns are listened to then dealt with in a timely manner, your loss. Clyde Joseph More

Report | Print

Amazing Jeep Cherokee Purchase Both my sister and I had gone to see Sal for an amazing deal on two 4WD Jeep Cherokee Sport Editions, and we were not disappointed! After some further Both my sister and I had gone to see Sal for an amazing deal on two 4WD Jeep Cherokee Sport Editions, and we were not disappointed! After some further bargaining and acquiescing from both ourselves and Sal, we walked away fully approved and financed with a deal that we couldn't turn down! Sal is willing to give you a listen to any concerns, questions, or statements you wish to make and the entire team at Peel Chrysler is willing to do their best that you get the best bang for your buck. Full thumbs up and all the best to the team at Peel Chrysler! More

Report | Print

great job josh west did a fantastic job on this deal in spite of all the wrinkles thrown at him at the last minute,rarely buy new because pricing is such a myst josh west did a fantastic job on this deal in spite of all the wrinkles thrown at him at the last minute,rarely buy new because pricing is such a mystery no nonsense More

Report | Print

Giving Peel another chance I have always found them pleasant and eager to make their customers happy. However today was not the case. I believe that if you are selling a prod I have always found them pleasant and eager to make their customers happy. However today was not the case. I believe that if you are selling a product you should stand by it and honour it. My fiat was not honoured today. I have two very serious safety problems gone wrong in my fiat. I bought extended warranty but because I'm over my mileage and not by much I might add. I was shut down. The dedication my family has purchasing chyrsler cars only from Peel and all the family and friends who buy chrysler cars. I was extremely disappointed with my visit. More

Report | Print

Bruno De Rose - Customer Service I recently purchased a Jeep Grand Cherokee from the dealership,unfortunately there were issues the service department needed to deal with in the first I recently purchased a Jeep Grand Cherokee from the dealership,unfortunately there were issues the service department needed to deal with in the first month of purchase.I must say having sold Chryslers back in the 80' and 90's in Scarborough I expected the words "Customer Service" to be nothing more than lip service....well I received a real opener when Bruno De Rose, the customer service rep and his team of Adrian,Leah and Jesse the service reps, and even Patrick the mechanic listened to my concerns and then bent over backwards to resolve my issues. They kept me informed every step of the way until I was satisfied my concerns were addressed and resolved to my liking. 5 stars to the team and for pleasantley surprising me in living up to their mission statement of "Customer Service." More

Report | Print

Great Experience Gagan was a pleasure to deal with. He is a no nonsense guy who wants to get the job done with full customer satisfaction. If he senses that you are Gagan was a pleasure to deal with. He is a no nonsense guy who wants to get the job done with full customer satisfaction. If he senses that you are not happy he will then do his utmost to make sure you are happy right up until to leave the front door. I would definitely recommend him to anyone who came my way. Thank you Gagan! More

Report | Print