Sarena Hansen
Sarena Hansen at Russ Darrow Kia of Wauwatosa

Sarena Hansen | Page 7

Service Advisor

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

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4.5
135 Reviews
4.5

135 Reviews

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135 Reviews of Sarena Hansen

July 26, 2025

Dealership Rating
Employee Rating

I have always received great service and I have been coming here for many years. More

by denisemoffitt41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 26, 2025

Russ Darrow Kia of Wauwatosa responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

July 26, 2025

Dealership Rating
Employee Rating

Nice greeting. .from Connor who was courteous, upbeat, and friendly. I was impressed with the prompt shop service and greatly appreciate the very informative video More

by CCC101971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 26, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Kiscellus matt.kiscellus@russdarrow.com

July 25, 2025

Dealership Rating
Employee Rating

Bought van there and loved the sales people. Service dept is OK but needs to handle customer calls better. We dropped off van night before for a recall repair. Van was supposed to to be done b More

by Jwillems912
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 30, 2025

Russ Darrow Kia of Wauwatosa responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Matt Kiscellus matt.kiscellus@russdarrow.com

July 24, 2025

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Employee Rating

The process was quick and the shuttle / Lyft service was appreciated. No complaints at all. More

by Zach TeWinkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Russ Darrow Kia of Wauwatosa responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Wauwatosa! Matt Kiscellus matt.kiscellus@russdarrow.com

July 20, 2025

Dealership Rating
Employee Rating

I bought my new car 2 Years ago. The process low low pressure. Everyone there has a friendly personality, and genuinely works with you to get you the best deal for your money. I've h More

by TOMMO46235
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lamont Games

Jul 20, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Matt Kiscellus matt.kiscellus@russdarrow.com

July 18, 2025

Dealership Rating
Employee Rating

I had a great experience at the dealership thanks to Sarena, who took exceptional care of my car during its recent maintenance visit. From start to finish, she was professional, knowledgeable, and genui More

by kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2025

Russ Darrow Kia of Wauwatosa responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

July 17, 2025

Dealership Rating
Employee Rating

Was show multiple cars way over budget only to eventually settle on a vehicle that ended up almost killing before I could even make the first payment. 1000/10 would NEVER have bought the car had I didnt NEED More

by BISCUIT112811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Valencia Wallace

Jul 21, 2025

Russ Darrow Kia of Wauwatosa responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Matt Kiscellus matt.kiscellus@russdarrow.com

July 13, 2025

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Employee Rating

Very courteous, efficient, and detailed. . I like the fact that a detailed video was sent. More

by ITJOHNSON33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 13, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Wauwatosa. We look forward to having you as one of our valued customers for many more years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

July 13, 2025

Dealership Rating
Employee Rating

Excellent service and excellent amenities. I was quickly checked in and walked through the maintenance schedule. Impressed as always with the attention to customer service and details. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 13, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Kiscellus matt.kiscellus@russdarrow.com

July 10, 2025

Dealership Rating
Employee Rating

They tell what they're going to do and send you a video of their work. More

by semaj2478
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

Jul 10, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

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