Matt Czaplewski

I always get great service and attention to detail from T and the whole staff at RD Tosa Kia, will definitely be back again! and the whole staff at RD Tosa Kia, will definitely be back again! More

by mightymdc Verified Customer Verified Customer

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I had a pretty poor experience recently at this dealership. I lease a car from here and I had called about an error I was getting that caused my car to not start at an intersection more than once. dealership. I lease a car from here and I had called about an error I was getting that caused my car to not start at an intersection more than once. I was also due for a standard oil change. When I brought the car in I had brought it in for the oil change and the error issue. I was told I had a recall to my car and that was more than likely the issue I was facing. They had my care for two days and when I picked up the car, all was good. Until a week later I went to start my car and the same error occurred, this time leaving me with a dead car - it would not start. I was to be in Chicago this day, so I started googling what it could be. ( this was same error I had brought it in for) and one of the things was dead/low battery. So I called the dealership and has asked right off the bat when an oil change is done what is completed. The listed a few things and also stated running a battery test. Once I popped my hood I saw that my coolant and my washer fluid hadn't even look touched ( I took pictures of the results) and I was able to jump it and bring it in someplace else on a Sunday to get battery tested and it instantly failed. I then had the battery swapped and I haven't had any issues. I have since then ( the last 6 days) been trying to get ahold of any leadership and have yet been able to be called back. I have called every day with no results. I am HUGE on customer service and also trusting that when work is being done that all points are being done. The misses I experienced were controllable and inconvenient and for me More

by Dobry311 Verified Customer Verified Customer

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Matt Czaplewski,He is a good professional with soft and analytical skills, he was able to solve the inconveniences that the seller-manager had caused. He is a person who has very strong human values... analytical skills, he was able to solve the inconveniences that the seller-manager had caused. He is a person who has very strong human values... More

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Usually you can work something out with the sales person and then alking to the manager. This was a huge matter to us and we felt like we weren't even taken seriously. It was all their way, or nothing. A and then alking to the manager. This was a huge matter to us and we felt like we weren't even taken seriously. It was all their way, or nothing. At one point we even felt like they lied to us. We were definitely not their first priority throughout the entire ordeal. We would never go back to Russ Darrow. Ever. More

by HARLEYCHIC911 Verified Customer Verified Customer

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Exquisite service will definitely recommend family and friends to come to Connor. You must give him an extreme raise due to his amazing service and great responsibility in actions. friends to come to Connor. You must give him an extreme raise due to his amazing service and great responsibility in actions. More

by Damien Verified Customer Verified Customer

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Everything worked out at or better than expected, my advisor is very knowledgeable and personable and I will definitely be back again! advisor is very knowledgeable and personable and I will definitely be back again! More

by mightymdc Verified Customer Verified Customer

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I had a great experience at the dealership thanks to Sarena, who took exceptional care of my car during its recent maintenance visit. From start to finish, she was professional, knowledgeable, and genui Sarena, who took exceptional care of my car during its recent maintenance visit. From start to finish, she was professional, knowledgeable, and genuinely attentive. Sarena clearly explained everything that needed to be done, kept me updated throughout the process, and made sure all my concerns were addressed. My car came back in top shape, and I felt confident knowing it had been in good hands. Sarena made the entire experience smooth and stress-free More

by kathy Verified Customer Verified Customer

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I was in for service Aug 2024 tire rotation, my truck was too large for the alignment rack, so they did not align tires. They side swiped the side of my truck bringing it into the building. Never bothered t too large for the alignment rack, so they did not align tires. They side swiped the side of my truck bringing it into the building. Never bothered to tell me or fix what they did. I saw it when I picked it up, white paint all down the side of my black truck. The service manager immediately took the truck and got the paint off, no scratches seen. A day later I noticed that they had hit the running board as well denting it a bit and the end cap was missing. They ordered the part and it finally arrived in Jan 2025, I went in for them to install it and it was the wrong part. They would order another. Never heard from them again. I left messages and called, no response. I will not be going back there again. More

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I was very upset with the lack of communication on when Kia would decide if they were going to repair my engine or not. They did not offer me a rental car for the week they had my car. I spent $50 a day Kia would decide if they were going to repair my engine or not. They did not offer me a rental car for the week they had my car. I spent $50 a day on a rental. I had to push the manager. To get answers. Absolutely xxxx poor service from KIA corporate. More

by GREGGL69 Verified Customer Verified Customer

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The customer service provided by Minna and James was outstanding. They went above and beyond to figure out several different options for me and put a deal together that met my budget and addressed all o outstanding. They went above and beyond to figure out several different options for me and put a deal together that met my budget and addressed all of my concerns. More

by Amanda Verified Customer Verified Customer

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