Sarena Hansen
Sarena Hansen at Russ Darrow Kia of Wauwatosa

Sarena Hansen | Page 3

Service Advisor

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

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4.5
135 Reviews
4.5

135 Reviews

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135 Reviews of Sarena Hansen

December 19, 2025

Dealership Rating
Employee Rating

Again the service was top notch. Efficiently repaired my vehicle and got me back on the road. Friendly and helpful. More

by Njschloemer
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

Dec 19, 2025

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

December 13, 2025

Dealership Rating
Employee Rating

Sarena is consistently an amazing person to work with, she always understands how to best help More

by Screennamegoeshere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2025

Russ Darrow Kia of Wauwatosa responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

December 04, 2025

Dealership Rating
Employee Rating

Not the best. Looking to get out of my lease with Kia sooner than later More

by KELLYTAMILLO
Recommend Dealer
No

Other Employees Tagged: Sarena Hansen

Dec 08, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you, Kelly, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Matt Kiscellus matt.kiscellus@russdarrow.com

November 11, 2025

Dealership Rating
Employee Rating

Exquisite service will definitely recommend family and friends to come to Connor. You must give him an extreme raise due to his amazing service and great responsibility in actions. More

by Damien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2025

Russ Darrow Kia of Wauwatosa responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Wauwatosa, we look forward to having you as a valued customer for many years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

November 07, 2025

Dealership Rating
Employee Rating

Reason for a visit recall on Multi-function switch. Thank you for the service and the car wash More

by happyr426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Kiscellus matt.kiscellus@russdarrow.com

October 29, 2025

Dealership Rating
Employee Rating

Well first I wanna say thank you! But I was very upset with how I was told nothing was wrong with my vehicle to then find out something was wrong! Then I get a rental thru you guys th More

by Jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 01, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for this feedback, Jessica. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Matt Kiscellus matt.kiscellus@russdarrow.com

October 28, 2025

Dealership Rating
Employee Rating

The process of the part coming in, getting a call back, and the service department agreeing that the part was there took weeks and many calls. However, once the part was in and the appointment was made, ev More

by NICOLEHIRTHE
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

Oct 28, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you, Nicole! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

October 26, 2025

Dealership Rating
Employee Rating

This dealership is one of the best I think in the area for service on your auto. More

by CARLONMARTIN
Recommend Dealer
Yes
Oct 27, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

October 22, 2025

Dealership Rating
Employee Rating

Sarena answered all my questions and was extremely professional and polite. She offered me three options for tires without being asked. My appointment was on time and took as long as anticipated. More

by ninemile_rd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 22, 2025

Russ Darrow Kia of Wauwatosa responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sarena met your expectations. Thank you for choosing Russ Darrow Kia of Wauwatosa. We look forward to having you as a valued customer for many years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

October 19, 2025

Dealership Rating
Employee Rating

Very professional and helpful. I appreciate her assistance. I was in and out and under an hour More

by Blessed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 19, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

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