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Sarena Hansen
Sarena Hansen at Russ Darrow Kia of Wauwatosa

Sarena Hansen | Page 2

Service Advisor

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

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4.5
135 Reviews
4.5

135 Reviews

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135 Reviews of Sarena Hansen

April 29, 2026

Dealership Rating
Employee Rating

Sarena was very nice, sweet, & always helpful. This was my second time having her and she was great!! Anytime I get my car service it’s always a great experience!! More

by CIARA.MCDADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 29, 2026

Russ Darrow Kia of Wauwatosa responded

Thank you for returning for your Kia service. It’s wonderful to hear Sarena made both visits feel seamless and supportive. We look forward to assisting you at your next appointment. Matt Kiscellus matt.kiscellus@russdarrow.com

April 22, 2026

Dealership Rating
Employee Rating

Sarena was extremely helpful and kind and not judgmental. My car was serviced in a timely manner. More

by STEVENWESOLEK
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

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Apr 22, 2026

Russ Darrow Kia of Wauwatosa responded

We appreciate you noting that Sarena offered supportive service with genuine understanding. We’re glad your Mazda was serviced efficiently and look forward to assisting you again. Matt Kiscellus matt.kiscellus@russdarrow.com

April 04, 2026

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Employee Rating

Very convenient by being close to the freeway. The people are knowledgeable and friendly. It was a very fast service. More

by donovan.bell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Connor Sawyer, Ajmal Taujoo

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Apr 04, 2026

Russ Darrow Kia of Wauwatosa responded

What a pleasure to see you appreciated our location near the freeway and our knowledgeable, friendly team. It’s great to hear that your Kia Seltos received fast service. We look forward to helping with your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

March 29, 2026

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Employee Rating

My car broke down and within 24hrs it was fixed. Great service and customer care. Love the videos from the technicians too. More

by jknowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Connor Sawyer

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Mar 29, 2026

Russ Darrow Kia of Wauwatosa responded

We’re pleased your Kia was back on the road in under 24 hours after the breakdown. It’s great the technician videos kept you informed and our team’s care stood out. Thank you for your kind feedback. Matt Kiscellus matt.kiscellus@russdarrow.com

February 21, 2026

Dealership Rating
Employee Rating

A truly life-changing experience. I wish I needed repairs every day! I don't know what more I can say!!!!! More

by JAMESDLUGI
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

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Feb 23, 2026

Russ Darrow Kia of Wauwatosa responded

James, thank you for your business and this review. We're happy to hear Serena and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Kiscellus matt.kiscellus@russdarrow.com

February 14, 2026

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Employee Rating

Very nice and helpful. she helped get me a warranty replacement on keyfob and a headlamp. More

by bionic.er0r34
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

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Feb 15, 2026

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your experience. We’re glad Sarena could arrange a warranty replacement for your Kia key fob and headlamp. Please let us know if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

February 05, 2026

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Employee Rating

My car needed washing and wasn’t and mats needed cleaning also my alignment should have been checked. More

by NOEMAIL31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 06, 2026

Russ Darrow Kia of Wauwatosa responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Matt Kiscellus matt.kiscellus@russdarrow.com

January 19, 2026

Dealership Rating
Employee Rating

They were very fast and convenient by sending me photos and contacted me almost an hour later and they were very polite More

by SAL544
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

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Jan 19, 2026

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

January 09, 2026

Dealership Rating
Employee Rating

Worked on my car that broke down. They were very thorough with the diagnostic process to ensure my safety. They were also very thorough with communicating the details with me at diffe More

by cordaycrystal
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

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Jan 10, 2026

Russ Darrow Kia of Wauwatosa responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

January 06, 2026

Dealership Rating
Employee Rating

The experience was disappointing and disturbing. Overwhelming due to not getting the situation resolved. There was no resolution and not satisfied with their services. More

by passg3
Recommend Dealer
No

Other Employees Tagged: Sarena Hansen

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Jan 10, 2026

Russ Darrow Kia of Wauwatosa responded

Providing a positive experience is our top priority, so we're disappointed to hear that your experience didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Matt Kiscellus matt.kiscellus@russdarrow.com

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