Sales Staff | Page 11

First Purchase: Wow! So this was my first time purchasing a car, and I'm very glad I listened to their commercials (which are quite funny) and stopped in to Merchant's Aut So this was my first time purchasing a car, and I'm very glad I listened to their commercials (which are quite funny) and stopped in to Merchant's Auto in Hooksett, NH. Everyone is very friendly and very accommodating to their customer's desires. David Carter was able to answer all my questions and calm my concerns over buying my first car. You really should stop by Merchants Auto, you won't be disappointed. More

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A Day of unexpected happenings Today I started out to get new tires and a power steering pump ordered for my truck with full intentions on this taking place I got to where the ti Today I started out to get new tires and a power steering pump ordered for my truck with full intentions on this taking place I got to where the tires where and my fiancé said lets go look in Hooksett at merchants to look at vehicles if you don't see anything we will head home . I would get tires and pump next day off. hahahaha thanks to an amazing sales man Ryan Spada who made me feel at ease and like I was an old friend or family. He helped me through the process of buying a new truck . wow was I surprised everything went through rather easy. Ryan had laughs with my fiancé and I and made a nervous time for me feel so much easier. Ryan you did an amazing job thank you I will be back to see you when I pick up the truck. Steve Coimbria you where a lot of fun and made things very simple for me in a time that was mind blowing for me. everyone was amazing who I came in contact with at the dealership and very courteous thank you all at merchant auto in Hooksett, NH. I also Have to thank my fiancé because without him this would not have been possible he help me make a hard decision. thank you James Bessette. More

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Best car buying experience ever!!! I was in desperate need of a good, reliable car and was tired of shady dealers trying to take advantage. I gt more than I could ever have hoped for wh I was in desperate need of a good, reliable car and was tired of shady dealers trying to take advantage. I gt more than I could ever have hoped for when I went to Merchants, and in less than 24 hours I left there with a better car than I thought possible. I love my new car and I loved my experience with this dealership. They were fast, friendly, and accommodating. Bob Donati is an amazing person not to mention a great sales man. Trust is not something one expects to have in a car sales man but Bob made it easy, I felt like I was his own daughter and he wanted to make sure I was taken care of. A huge thank you to all the staff at Merchants for all the work you put into making sure I had all I need and then some! Bob, a very special thank you for everything, including the insurance tip as I was leaving, you have literally saved me hundreds of dollars! More

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New Car a Blessing I had used another dealer twice and both time the cars I purchase I paid ten time over with all the repairers. It was nice to get a new car and have I had used another dealer twice and both time the cars I purchase I paid ten time over with all the repairers. It was nice to get a new car and have a great experience. My salesman Bob Donati work hard to get me into new 2013 Nissan I couldn't be more happy , it was well worth it. I would recommend .Merchants Automotive to all my Family and Friends. I lie to thank the team at Merchants Automotive Group You are a great team!!! More

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Bob is the best! Bob was extremely kind and courteous; he knew the car-buying process inside and out, as he told me has been in the business a long time! I felt confid Bob was extremely kind and courteous; he knew the car-buying process inside and out, as he told me has been in the business a long time! I felt confident that he was going to get me the car I wanted, and he did! Thank you, Bob! More

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I wish I came here sooner Bob Donati talked and listen to me , good salesman do that hard to fine. Bobs a keeper. Thank You Tony Scio , good salesman do that hard to fine. Bobs a keeper. Thank You Tony Scioscia More

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Used Jeep Grand Cherokee I have been shopping for a Jeep Grand Cherokee for several months and recognized that a brand new model was not in my current budget. I have always p I have been shopping for a Jeep Grand Cherokee for several months and recognized that a brand new model was not in my current budget. I have always purchased brand new vehicles in the past but knew that I would have to go used if I wanted the Jeep. I had very specific features in mind and knew exactly what I wanted. During one of my searches on the web I located the Jeep I wanted at Merchants so thought I would go in and check it out. I had never been to Merchants before but knew they were very reputable. I met David Carter a sales associate who was very professional, personable and pleasant to work with. I honestly was expecting to get the typical sales speech that you get most everywhere but that wasn't the case with David. David made the experience about me, the customer and my needs which was a pleasant change from prior experiences with other dealers. I fell in love with the vehicle and in no time I was driving off the lot with exactly what I was looking for and felt very positive and comfortable with the entire process. I would definitely recommend Merchants to anyone who is looking for a used vehicle and doesn't want the typical run around. More

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Purchased two cars in a month My wife bought a car on her birthday in March 2014 I was with her thru the process. Which was pleasently smooth and painless, the staff was great.Very My wife bought a car on her birthday in March 2014 I was with her thru the process. Which was pleasently smooth and painless, the staff was great.Very pleasent and answered all our questions. My wife purchased a 2012 Chevy cruze.When it came time to leave I told David Carter(our salesman) that we would be back when it was my turn.April 2014 I purchased a 2012 Honda Insight. We also recieved 2 baseball tickets to a local game.Thanks everyone at Merchants Auto your experience was great!!! More

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Awesome Customer Service I went in to look for a car and Dave Carter and the sales team were very friendly and helpful they got me the car I fell in love with when I did a tes I went in to look for a car and Dave Carter and the sales team were very friendly and helpful they got me the car I fell in love with when I did a test drive and helped me get the financing I would highly recommend them to friends and family More

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The sales & service experience evolved into nothing short of a disaster. Without exception, every interaction with this dealership led to frustration. It's our opinion that we were misled in certain short of a disaster. Without exception, every interaction with this dealership led to frustration. It's our opinion that we were misled in certain key aspects of the overall sale. Our opinion is to stay clear of this dealership no matter what. More

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