Sales Staff

I truly was not as satisfied with Merchants as I was hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel like we had no choice to go with the vehicle we did, and it was over our budget that we reminded him about several times. Not only was there issues with the car within an hour of us taking it home, but they weren't in a rush to get it fixed, but as soon as it was called several times to get the loaner car back. They were aware of my work hours from the beginning and with me getting out of work at 6 pm just about every day it'd be difficult to get it back before 6 pm. I did my best and wasn't able to get there until the next day at 5:45, & was called again a few times while I was at work where they know I'm not able to use my cell phone. Overall I think they're too pushy & care more about what's going in their pocket then what we're spending from ours, hard earned money & your family's safety. Very disappointed and once we're finished paying off this car we will absolutely not be returning here for our next family vehicle or for my fiances car next month when he's ready to buy. The entire situation and the way we were talked to/treated when we ATTEMPTED to return the vehicle, well within the proper return time, has rubbed me the wayyy wrong way! I will not be recommending!! More

by krystal.kula Verified Customer Verified Customer

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I truly was not as satisfied with Merchants as I was hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel like we had no choice to go with the vehicle we did, and it was over our budget that we reminded him about several times. Not only was there issues with the car within an hour of us taking it home, but they weren't in a rush to get it fixed, but as soon as it was called several times to get the loaner car back. They were aware of my work hours from the beginning and with me getting out of work at 6 pm just about every day it'd be difficult to get it back before 6 pm. I did my best and wasn't able to get there until the next day at 5:45, & was called again a few times while I was at work where they know I'm not able to use my cell phone. Overall I think they're too pushy & care more about what's going in their pocket then what we're spending from ours, hard earned money & your family's safety. Very disappointed and once we're finished paying off this car we will absolutely not be returning here for our next family vehicle or for my fiances car next month when he's ready to buy. The entire situation and the way we were talked to/treated when we ATTEMPTED to return the vehicle, well within the proper return time, has rubbed me the wayyy wrong way! I will not be recommending!! More

by krystal.kula Verified Customer Verified Customer

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Courteous, professional and fast working team of folks. I will heartily recommend Ron and the team to any friends or family looking for a reliable car dealer. Thank you! I will heartily recommend Ron and the team to any friends or family looking for a reliable car dealer. Thank you! More

by godinjacqueline3 Verified Customer Verified Customer

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Fast friendly and efficient. They us with everything start to finish. Lots of vehicles to choose from. They us with everything start to finish. Lots of vehicles to choose from. More

by cinoitalljeep Verified Customer Verified Customer

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Was told I would get military discount and first time buyers discounts off the price of the vehicle and that never happened . I asked the salesman Jared Dobins who stated that in order to get my deal don buyers discounts off the price of the vehicle and that never happened . I asked the salesman Jared Dobins who stated that in order to get my deal done they discounted the suv already but the online price was identical to what I paid so I lost out on 1250 in discounts . And i asked for a 3 rd row vehicle and he showed me a regular suv and stated when I asked about it . He said I don’t care what you want I’m gonna sell 5 cars today no matter what so I’m showing you what I can get financed . Even though I found 4 vehicles with same mileage and 10k cheaper he stated they couldn’t do it . But he was just in a rush to get to next customer. Worst customer service I’ve ever seen and I sold cars for 2 years . Wont ever go back they false advertise and push push push More

by chris.rickett Verified Customer Verified Customer

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My salesman was simply the best one I have worked with. Was a great experience! Was a great experience! More

by bouchebo Verified Customer Verified Customer

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DO NOT BUY FROM MERCHANTS! !!! THEY LIE!!! I NOW OWN A $45,000 xxx THAT NEITHER MERCHANTS NOR FORD WILL FIX OR STAND BEHIND!!! WISH I HAD FOLLOWED MY 1st THOUGHT AND JUST LEFT!! !!! THEY LIE!!! I NOW OWN A $45,000 xxx THAT NEITHER MERCHANTS NOR FORD WILL FIX OR STAND BEHIND!!! WISH I HAD FOLLOWED MY 1st THOUGHT AND JUST LEFT!!!! More

by jaysonsawyer Verified Customer Verified Customer

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The team was great! Joe helped get the truck I wanted while getting the payment I needed. Thanks again guys Joe helped get the truck I wanted while getting the payment I needed. Thanks again guys More

by chrishatch2019 Verified Customer Verified Customer

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Great salesperson. Jared is a great guy and very knowledgable. I returned my car due to financial issues but they made the process of getting a car easy Jared is a great guy and very knowledgable. I returned my car due to financial issues but they made the process of getting a car easy More

by belldaniel35 Verified Customer Verified Customer

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The team was great! Joe worked hard to get me into the truck I wanted with the payment I needed. Joe worked hard to get me into the truck I wanted with the payment I needed. More

by chrishatch2019 Verified Customer Verified Customer

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