Drew Young

I truly was not as satisfied with Merchants as I was hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel like we had no choice to go with the vehicle we did, and it was over our budget that we reminded him about several times. Not only was there issues with the car within an hour of us taking it home, but they weren't in a rush to get it fixed, but as soon as it was called several times to get the loaner car back. They were aware of my work hours from the beginning and with me getting out of work at 6 pm just about every day it'd be difficult to get it back before 6 pm. I did my best and wasn't able to get there until the next day at 5:45, & was called again a few times while I was at work where they know I'm not able to use my cell phone. Overall I think they're too pushy & care more about what's going in their pocket then what we're spending from ours, hard earned money & your family's safety. Very disappointed and once we're finished paying off this car we will absolutely not be returning here for our next family vehicle or for my fiances car next month when he's ready to buy. The entire situation and the way we were talked to/treated when we ATTEMPTED to return the vehicle, well within the proper return time, has rubbed me the wayyy wrong way! I will not be recommending!! More

by krystal.kula Verified Customer Verified Customer

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I truly was not as satisfied with Merchants as I was hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel like we had no choice to go with the vehicle we did, and it was over our budget that we reminded him about several times. Not only was there issues with the car within an hour of us taking it home, but they weren't in a rush to get it fixed, but as soon as it was called several times to get the loaner car back. They were aware of my work hours from the beginning and with me getting out of work at 6 pm just about every day it'd be difficult to get it back before 6 pm. I did my best and wasn't able to get there until the next day at 5:45, & was called again a few times while I was at work where they know I'm not able to use my cell phone. Overall I think they're too pushy & care more about what's going in their pocket then what we're spending from ours, hard earned money & your family's safety. Very disappointed and once we're finished paying off this car we will absolutely not be returning here for our next family vehicle or for my fiances car next month when he's ready to buy. The entire situation and the way we were talked to/treated when we ATTEMPTED to return the vehicle, well within the proper return time, has rubbed me the wayyy wrong way! I will not be recommending!! More

by krystal.kula Verified Customer Verified Customer

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Fast friendly and efficient. They us with everything start to finish. Lots of vehicles to choose from. They us with everything start to finish. Lots of vehicles to choose from. More

by cinoitalljeep Verified Customer Verified Customer

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DO NOT BUY FROM MERCHANTS! !!! THEY LIE!!! I NOW OWN A $45,000 xxx THAT NEITHER MERCHANTS NOR FORD WILL FIX OR STAND BEHIND!!! WISH I HAD FOLLOWED MY 1st THOUGHT AND JUST LEFT!! !!! THEY LIE!!! I NOW OWN A $45,000 xxx THAT NEITHER MERCHANTS NOR FORD WILL FIX OR STAND BEHIND!!! WISH I HAD FOLLOWED MY 1st THOUGHT AND JUST LEFT!!!! More

by jaysonsawyer Verified Customer Verified Customer

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Damian was awesome! He listened to what I needed and helped me get the car I wanted for the price I needed. Happy customer! He listened to what I needed and helped me get the car I wanted for the price I needed. Happy customer! More

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Love Merchants! Always receive great service. I appreciate the communication of what will be done to my car prior to the service. I also like that I have been inf Always receive great service. I appreciate the communication of what will be done to my car prior to the service. I also like that I have been informed of possible future services to my car. More

by Kristinpearce1035 Verified Customer Verified Customer

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I alway receive great service at Merchants. They are fair in their prices and they only fix things that need fixing. They are fair in their prices and they only fix things that need fixing. More

by Kristinpearce1035 Verified Customer Verified Customer

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Top Notch Service! Had an issue with my new car and they took care of that Immediately! I am Very Happy with Merchant's ! Will recommend to all family and friends . Wi Had an issue with my new car and they took care of that Immediately! I am Very Happy with Merchant's ! Will recommend to all family and friends . Will do business with Merchants for years to come ! Absolutely.. Including using Service dept for all my future maintenance needs ! Merchants , You All are Awesome 👌 Thank You for A Great Experience 👍 More

by Divagalour Verified Customer Verified Customer

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Everything went incredibly smooth everyone was friendly and worked hard to get my in my new car and worked hard to get my in my new car More

by rgagnon960 Verified Customer Verified Customer

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Follow thru, good customer service, work with most to secure a vehicle, 60 years in business, dealer will come thru even if credit score boardline secure a vehicle, 60 years in business, dealer will come thru even if credit score boardline More

by jm821425 Verified Customer Verified Customer

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