Merchants Service Center

Cory was a great help. He was very responsive replying to my email and I would 100% recommend him to anyone looking to buy! He was very responsive replying to my email and I would 100% recommend him to anyone looking to buy! More

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I truly was not as satisfied with Merchants as I was hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel like we had no choice to go with the vehicle we did, and it was over our budget that we reminded him about several times. Not only was there issues with the car within an hour of us taking it home, but they weren't in a rush to get it fixed, but as soon as it was called several times to get the loaner car back. They were aware of my work hours from the beginning and with me getting out of work at 6 pm just about every day it'd be difficult to get it back before 6 pm. I did my best and wasn't able to get there until the next day at 5:45, & was called again a few times while I was at work where they know I'm not able to use my cell phone. Overall I think they're too pushy & care more about what's going in their pocket then what we're spending from ours, hard earned money & your family's safety. Very disappointed and once we're finished paying off this car we will absolutely not be returning here for our next family vehicle or for my fiances car next month when he's ready to buy. The entire situation and the way we were talked to/treated when we ATTEMPTED to return the vehicle, well within the proper return time, has rubbed me the wayyy wrong way! I will not be recommending!! More

by krystal.kula Verified Customer Verified Customer

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I truly was not as satisfied with Merchants as I was hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel like we had no choice to go with the vehicle we did, and it was over our budget that we reminded him about several times. Not only was there issues with the car within an hour of us taking it home, but they weren't in a rush to get it fixed, but as soon as it was called several times to get the loaner car back. They were aware of my work hours from the beginning and with me getting out of work at 6 pm just about every day it'd be difficult to get it back before 6 pm. I did my best and wasn't able to get there until the next day at 5:45, & was called again a few times while I was at work where they know I'm not able to use my cell phone. Overall I think they're too pushy & care more about what's going in their pocket then what we're spending from ours, hard earned money & your family's safety. Very disappointed and once we're finished paying off this car we will absolutely not be returning here for our next family vehicle or for my fiances car next month when he's ready to buy. The entire situation and the way we were talked to/treated when we ATTEMPTED to return the vehicle, well within the proper return time, has rubbed me the wayyy wrong way! I will not be recommending!! More

by krystal.kula Verified Customer Verified Customer

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Courteous, professional and fast working team of folks. I will heartily recommend Ron and the team to any friends or family looking for a reliable car dealer. Thank you! I will heartily recommend Ron and the team to any friends or family looking for a reliable car dealer. Thank you! More

by godinjacqueline3 Verified Customer Verified Customer

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Cory was Great and helped me out in every way when purchasing my new car! purchasing my new car! More

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Car was never show all the bells and whistles. Salesman wasintoo much of a hurry. Now finding many things wrong or damaged Salesman wasintoo much of a hurry. Now finding many things wrong or damaged More

by nh5642 Verified Customer Verified Customer

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Fast friendly and efficient. They us with everything start to finish. Lots of vehicles to choose from. They us with everything start to finish. Lots of vehicles to choose from. More

by cinoitalljeep Verified Customer Verified Customer

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My salesman was simply the best one I have worked with. Was a great experience! Was a great experience! More

by bouchebo Verified Customer Verified Customer

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DO NOT BUY FROM MERCHANTS! !!! THEY LIE!!! I NOW OWN A $45,000 xxx THAT NEITHER MERCHANTS NOR FORD WILL FIX OR STAND BEHIND!!! WISH I HAD FOLLOWED MY 1st THOUGHT AND JUST LEFT!! !!! THEY LIE!!! I NOW OWN A $45,000 xxx THAT NEITHER MERCHANTS NOR FORD WILL FIX OR STAND BEHIND!!! WISH I HAD FOLLOWED MY 1st THOUGHT AND JUST LEFT!!!! More

by jaysonsawyer Verified Customer Verified Customer

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Jay was fantastic! Great job Fast and easy to deal with friendly. Drew is ok in my book Great job Fast and easy to deal with friendly. Drew is ok in my book More

by MARKUSPERKINS Verified Customer Verified Customer

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