Ryan Charlton | Page 2

Awesome Service Great Honest Caring Staff I Had Wonderful Experience Purchasing My New 2019 Ford Edge Cory Pennell Fort Saskatchewan Alberta This dealership was top notch!my salesman Kyle wen I Had Wonderful Experience Purchasing My New 2019 Ford Edge Cory Pennell Fort Saskatchewan Alberta This dealership was top notch!my salesman Kyle went above and beyond to make sure I purchased the Edge I was most comfortable with. He gave me suggestions and his advice, and was in no way pushy what-so-ever. After I decided on a Edge the process was absolutely painless. So quick and professional. I had a great experience with Martin in the finance he got me the best rate ever and I would also like to thank Ryan for everything he did for me and the good treatment I received he went above and beyond to make the deal a success. I felt like family by the end of the whole process! I would recommend Kyle to anyone who is looking for a new vehicle. My experience at City Ford was excellent. I am the type to be suspicious of sales people of any kind, but Kyle and Ryan were very friendly, helpful, and honest! they worked with me on my trade and gave me a great deal on my "new" Edge. I was still finishing up after closing hours and I did not feel rushed at all!! I'm so happy with my purchase! Thanks Kyle,Ryan and Martin for everything. Cory Pennell Fort Saskatchewan AB More

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Simply Amazing! Kyle at City Ford was a really amazing salesman to work with. He was genuine and listened to my needs. He worked really hard to get me into a vehicle Kyle at City Ford was a really amazing salesman to work with. He was genuine and listened to my needs. He worked really hard to get me into a vehicle that was exactly what I wanted. I highly recommend City Ford and Kyle Needham! More

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Awsome Out standing performance by Kyle and Ryan I will be doing all my service and future vehicle purchases with you You all understood my past and you h Out standing performance by Kyle and Ryan I will be doing all my service and future vehicle purchases with you You all understood my past and you helped make it work comfortably for me More

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Saddest customer service! Very immature and childish. Save yourself. They were very nice at the start, jumping and whatnot after explaining to them I am not ready but will be in March and as salespersons Save yourself. They were very nice at the start, jumping and whatnot after explaining to them I am not ready but will be in March and as salespersons are they manipulated me, talking about all these deals trying to give me $36000 for a used vehicle with over $14,000 km. Heck no! After having a mishap in my life; not only with work but my school funding and a family member all this weekend. I sadly needed to change my mind and get out until I was ready. They’re attitude sure changed, I was being bullied. They kept pressuring me more and more for more deals when the price didn’t even go down in the first place. They laughed at me, accused me of going to other dealers and hung up on me every time I argued my statement. They wanted to know about my private life and I was not going to share with strangers what just happened in my family. They dogged me, treated me like crap and kept telling me they installed things in the vehicle I chosen. When I called and asked them have the things I requested at the time ready available for pick up; they said “sure”. Ugh I thought they were already installed! I have not signed any paperwork let alone seen any paperwork and Scott Davage told me some promises from this weekend which were totally different come Monday with Ryan Charthard. They are money hungry xxxxxxxx who don’t even care one ounce of remorse for you. They say they do at the start but watch how fast it turns around when you walk away from their services. Not professional at all about it. Check the reviews and do your homework people. I researched them and seems they’ve done this before to other people and even had law suits against them. I don’t know how they stay in business. No refund, can’t get my money back that they were so eagerly happy to take with no hesitation. I won’t recommend them; in addition they’re trying to lie and pin point me saying I’m going to another dealer when I’m a student going through some very personal issues right now and had no sympathy what so ever. I am now in the process of going through paperwork with AMVIC and working with them, my family lawyer is involved and we are also contacting small claims court. I’ve had different members of my family around when on speaker talking to these goofs and they’ve saw the immature behaviour they’ve had towards me. They’ll also be making reviews where they can to make it aware to other people. I hope Ryan and Scott can sleep at night while I, a student with the only income in my household and 5 kids under my roof can sleep knowing he took our money away! I hope you get what’s coming for you one day and that Karma does you twice as hard. I wouldn’t even rate it! But had to click a star so I did the lowest. More

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Lied too Can't say how bad this place is in 25 words. Salesman lied to me tried to stop deal in finance called him in and he still lied. Never again with this Can't say how bad this place is in 25 words. Salesman lied to me tried to stop deal in finance called him in and he still lied. Never again with this dealership. Robbed me 4 k. More

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Horrible In August of 2018 I was referred to by this dealership by a family member & I will never reccomend them to anyone again. My experience was horrible & In August of 2018 I was referred to by this dealership by a family member & I will never reccomend them to anyone again. My experience was horrible & everything I was promised was discarded. The sales man Robert Fothis registration # S2009616 gave me the worst experience... I over paid for a after market vehicle and was promised a fully loaded & when my vehicle arrived it had non of the futures I requested. I called him the next day unhappy with my purchase. I've even tried to speak with the other employees & was turned away. They did not return my calls or messages. Robert told me keep the car for 6 months and we will trade you into something else I called him two weeks ago and he has since been ignoring my calls & messages plus I called the dealership multiple times and was spoken to in such rude manners... I would not recommend their services they do not treat their customers with respect at all... I hope to God no one has to deal with a salesman like I did or the dealership how could you not take pride in your work and make sure you're customers get the best experience... it is dealerships like you that make purchasing a vehicle horrifying & stressful and me a single mother to be taking advantage of like that... Shame on you guys... More

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One happy customer We have bought 4 new vehicles with City Ford and always been treated with respect. They have always been patient courteous and understanding and we ha We have bought 4 new vehicles with City Ford and always been treated with respect. They have always been patient courteous and understanding and we have recommended city ford to many people because of all the choices there is to choose from and are willing to help you decide which vehicle is right for you. More

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Awesome Originally I started with Ryan Charlton who was great, but was leaving for holidays so Bruno took over to help me out. Bruno Moulon was fantastic. No Originally I started with Ryan Charlton who was great, but was leaving for holidays so Bruno took over to help me out. Bruno Moulon was fantastic. Not pushy at all, he even tried to talk me into a cheaper truck because it was such a good deal lol. Because I went in for the cheaper truck but then I noticed the loaded F150 when I was there. So I ended up getting that one which was a lot more money. But it was nice because he didn't try to talk me into it or anything, which every other dealership I went to that week were super aggressive. He was super easy to deal with, down to earth. Not your typical sales guy. Ill be buying from him again when it's time. And I have to add the finance department. I've honestly had some of the worst experiences with other dealer's when you go to the finance department, and city ford was great. They didn't try to pull anything with the numbers or make you feel like it's life or death. Overall I had a great experience. I have had my truck for 6 months now, and absolutely love it. I wasn't bribed for this review haha. I've had so many bad experiences else where I needed to post this, hopefully it will save someone else from a bad experience at another dealer. See Bruno or Ryan and you will be happy you did. More

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very pleased. I would highly recommend City Ford. Sam, my sales rep is very friendly. when time comes to trade in our SUV I will be back. So happy with my new I would highly recommend City Ford. Sam, my sales rep is very friendly. when time comes to trade in our SUV I will be back. So happy with my new f350 Platinum! More

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Awesome!! Everyone here is very friendly, welcoming, and helpful. They got me what i needed! I will definitely be back for my next vehicle! And i won a trip to Everyone here is very friendly, welcoming, and helpful. They got me what i needed! I will definitely be back for my next vehicle! And i won a trip to Vegas!!!!! More

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